Kandy washing machines are a popular and reliable technique that is often preferred by customers. But even very high-quality equipment is not immune from failures and breakdowns.
The washing machine reports violations of normal operation by displaying an error code on the display. In some cases it may be E20.
What the error code E20 of the Candy washing machine means and how to troubleshoot problems, we will tell you further.
What does the code that the Kandy washing machine produces mean?
Encoding E20 - stands for the transmission of incorrect information by the Candy pressure switch about the amount of water in the tank. The error may also indicate that the drain system is clogged.
The failure manifests itself with the following typical symptoms:
- no drainage;
- lack of water supply;
- collecting water and immediately draining it.
In addition, an error is written on the display, which, depending on the model of the washing machine, may look different:
- ERROR20;
- ERR20;
- E20.
In Candy machines without a display, information about a failure is conveyed to the user by a series of flashing lights. In different devices, these may be different indicators on the panel, so it is the number of light signals that is important.
At E20, a series of 20 intermittent flashes are played. After a pause of several seconds, the light signals are repeated.
Error E20 in Candy without screen
Kandy machines without a display signal errors with a series of LED flashes. The number of blinks corresponds to the error number. That is, with error E20, the user will see 20 flashes in a row, then a long pause will follow and again 20 flashes. The following indicators may light up/blink:
- In the Candy Grand line, the signal indicators are the “Intensive Wash” button indicator (shirt icon) and the first light on the left in the reverse time countdown system indication (most often, this is the “90” indicator);
- Candy Smart machines flash with a combination of the “Intensive Wash” indicator (a symbol in the shape of a dirty shirt) and the top LED in the light indication of the countdown system (“90” or “Start”).
- For the Holiday and Aquamatic series, you need to read the error by the light next to the “Wash with cold water” button (a snowflake is drawn next to it).
Causes of failure and solutions to the problem
There may be several reasons why E20 appears and the Candy washing machine stops working, so consistent diagnostics of the components involved in the process is required. It is advisable to start with the simplest ones, gradually moving on to those that are difficult to access.
The sewer is clogged
A clogged sewer system in an apartment can also cause E20, since the Candy machine cannot drain.
You can check that this is the case by disconnecting the drain hose and throwing its free end into the bathtub or sink.
If, as a result of such actions, waste water begins to flow out, the problem is in the sewerage system. The solution to the problem is cleaning. You can do it yourself or call a plumber to do it.
Drain hose problem
the entire length of the Candy drain hose If areas of compression or twisting are detected, it should be released and straightened. The draining process should then improve. Kinks are also dangerous because they can lead to damage to the integrity of the hose itself.
If squeezing the hose damages it (deforms it), it is recommended to replace the part to prevent leaks in the future.
Drain filter clogged
The drain filter, if clogged, can cause various problems. Gaining access to this detail is not difficult, and can be done by the average user. On the side of the front panel at the bottom of the case there is a hatch behind which the drain filter is located. To get to it, they open the door.
Before moving on, you should be prepared for the fact that water will begin to pour out onto the floor from the disassembled compartment - as much as there is in the washing machine. Flat, low containers and a large amount of rags will help prevent the lower floors from flooding.
You can watch the video on how to clean the Candy drain filter:
Random crash
If there is a random failure, E20 may appear on the Candy display. In this case, it is enough to simply reboot the machine: turn it off from the network and turn it on again after a quarter of an hour . If the situation has resolved and the fault code no longer appears, no repair is required.
The drain system is clogged
If the drainage system of the Candy washing machine is clogged, this may result in an E20 code being issued. The water does not drain out. Accumulated small debris can cause a plug to form, which prevents water from escaping. If cleaning the Candy drain filter does not save the situation, you will need to partially disassemble the machine.
Not only the filter can become clogged, but also the pipe, the drain pump, and even the hose itself. Lint, buttons, coins, tacks, and detergent residue can accumulate and over time completely block the drain.
To solve the problem, the Candy washing machine is de-energized and the water supply is turned off. If there is liquid in the tank, it is advisable to drain it before disassembling . In some cases, it may be necessary not only to clean, but also to replace parts. For example, in the event of a pump impeller failure due to foreign objects getting into the blades.
Breakdown of the pressure switch
If the pressure switch breaks down, the Candy washing machine issues a fault code immediately after starting, or it begins to draw in and immediately drain water.
This situation is typical for a broken water level sensor . It reports incorrect information to the control unit and the cycle stops.
The Candy pressure switch may not only be broken, but also clogged. To ensure its condition, the part is removed and, if necessary, the pressure sampling chamber and tubes are cleaned. If the pressure switch has become unusable, it is replaced with a new one.
Problems with the control unit
If the problem is with the Candy control board, it is removed and the condition is analyzed. This unit can almost always be repaired. The exception is severe damage with melting of the body and deformation. If repairs cannot be carried out, the unit is replaced .
Broken contacts in the electrical circuit of the device
If there is a breakdown in communication between the control unit and the pressure switch, as well as other nodes associated with the drain, error E20 is possible. To determine the problem area, Candy will have to disassemble and carefully inspect both the wires themselves and the terminals. If a break is detected, twist or replace the entire cable. If necessary, the terminals are cleaned.
Why did it appear?
Experts identify several reasons why CMA-type washing machines issue error code E02:
- The most common reason is a non-functioning water supply system, when water simply does not flow into the tank due to its absence in the pipes. The code may also appear due to low pressure. You should check whether the valve responsible for supplying water to the washing machine is open.
- Clogged pipes that prevent the flow of fluid often cause problems during operation. In this case, you need to clean and check their integrity.
- A malfunction of the drain mechanism or a breakdown of the control board will also prevent the equipment from performing its intended functions.
Call the master
If you cannot cope with a failure on your own, which is accompanied by the issuance of code E20, you should call a specialist. You can find a suitable company on the Internet.
Of the companies that provide repair services for washing equipment in Kandy, it is better to choose those that have been operating on the market for a long time, have many positive reviews and strive to maintain their reputation. This approach will help you avoid falling for scammers.
The cost of repairing a machine depends on the complexity of the problem. The average prices in the capital are as follows:
- replacement of a pressure switch – from 1,800 rubles;
- repair of the control module - about 2,400 rubles;
- cleaning the drainage tract - from 1,500 rubles.
If during the repair process it turns out that parts need to be replaced, their cost is paid by the customer separately. After the work has been completed, the washing machine is tested.
Video
In the video below you can see how to eliminate error E-3
About the author:
Mom, wife and just a happy woman. She draws inspiration from travel and cannot imagine life without books and good films. She strives to become an ideal housewife and is always ready to share her experience.
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Interesting!
There is a washing machine “for bachelors”. Linen washed in such a unit does not need to be ironed at all! The thing is that the device does not have a drum: some things can be placed inside the container directly on hangers (for example, jackets and shirts), and smaller things (for example, underwear and socks) can be placed on special shelves.
Prevention
In order not to encounter the E20 problem on your Candy washing machine, you need to pay attention to the following preventive measures:
If tap water is very dirty and contains various fractions, it is advisable to install a filter at the entrance to the apartment.- The drain filter requires regular cleaning. With an average frequency of using the washing machine – once every few months. When washing dirty items or items with lint, wash them more often.
- It is recommended to entrust complex repairs to a specialist, without trying to do everything on your own, since inept actions, for example, with electronics, can lead to even larger problems.
- Periodically, the washing machine needs to be cleaned, for example, with citric acid.
- The installation of the washing machine must be carried out in accordance with all the rules, including the correct location of the drain hose.
- If the E20 error is a consequence of frequent power surges, this is harmful to the equipment and can lead to major breakdowns and expensive repairs in the future. Installing a voltage stabilizer will help prevent troubles, connecting the washing machine to the network only through it. In this case, the outlet itself must be separate and connected to the machine.
Possible faults requiring repair
Kandy washing machines are popular in our country and we often repair them. Based on repair experience, we can say that error E 20 occurs due to breakdowns of the following components.
| Signs | Breaking | Repair or replacement | Cost* (work only) |
| Kandi does not drain the water and writes error E 20. | The drain path is clogged. Small debris, dust, lint, and detergent residues accumulate and clog the washing machine drain. Because of the “plug”, the water does not drain, and the machine signals this with code 20. | It is necessary to find the location of the blockage in the drain tract. The wizard checks: |
If a blockage is detected, it removes it.
*The table shows the price excluding the cost of spare parts.
If your Candy has stopped washing and displays error E20, call RemBytTech:
We repair equipment within 24 hours, and we confirm the quality of work with a warranty of up to 2 years.
When should you change the hose?
If the drain hose is clogged with debris, hair, threads or other contaminants, it is not a reason to replace it.
To restore passability, you just need to clean it with a stream of hot water. It will not be possible to do without replacing the hose if the blockage is formed by limescale. Removing it is problematic, and effective means for dissolving scale can damage the hose. Another reason to buy a new hose is if it breaks. It will not be possible to seal the drain tube; it will still leak. Sometimes you have to purchase a new hose immediately after purchasing a washing machine, since it is not long enough.
Flood valve
The filling valve of the washing machine can fail at any moment, and the result will be Error 4 displayed on the display. Therefore, it is recommended to start checking with it. Anyone can cope with the task - just follow a simple algorithm:
- Unscrew the screws holding the top cover and remove it;
- find the valve near the inner wall at the junction with the inlet hose;
- inspect the valve body for damage;
- if there are no visible defects, then remove the device for manual diagnostics;
- disconnect the pipes connected to the “box” by releasing the fixing clamps with pliers;
- disconnect the wiring;
- loosen the bolts holding the part and remove the valve.
Error 4 for Kandy may indicate a breakdown of the filling valve of the washing machine.
Once the valve is in your hands, you must once again carefully inspect its surface and the integrity of the connected hoses. Next, we check the device for functionality: lift the box over the sink, connect the inlet hose to it and supply water. A working part will not leak fluid. If there is a leak, then repair will not help - only a complete replacement.
You can check the valve in another way: apply 220 Volts to the coil of the part and observe the reaction. If the section opens and fills with water, then everything is in order. Otherwise, you need to purchase a working copy. But be careful, as electricity and water should not come into contact.
It is better to be on the safe side with a final check using a multimeter. It is enough to turn the tester into resistance mode and apply the probes to each winding. Normally, the indicator on the display should be about 3 kOhm. In case of deviations - replacement.
