What to do if the door of the Candy washing machine does not open?

If a breakdown occurs or your Kandy washing machine is not working correctly, you should immediately call a repairman. You can even order urgent repairs from us with a specialist visiting your home within half an hour. The manager will accept your application, advise on the first steps (for example, how to avoid flooding your neighbors) and immediately send a technician who is pre-equipped with the necessary list of parts and tools to carry out urgent repairs.

Service is an opportunity for urgent repairs without overpayments

Diagnostics are carried out free of charge if repairs are made after it. If possible, the technician will be able to repair the machine or replace worn components and parts on site, during the first visit. If the problem requires in-patient intervention or fine-tuning on a special stand, we will arrange transportation to our workshop, where all necessary repair and maintenance measures will be taken.

Causes of breakdowns and their diagnosis

There can be many reasons for malfunctions in Kandy washing machines. Clogged filters, cracked hoses, worn components and individual parts that require replacement, as well as problems and failures in the electronic module. It may happen that the most common errors with draining water are caused by a failure in the electronics, wear of the valve or a clogged filter. Only an experienced technician can accurately determine the breakdown and its cause after a detailed inspection of the machine. If you need to repair your Candy washing machine, then with us you will pay only the amount indicated in the price list, and a visit to Moscow and diagnostics are provided to all customers free of charge.

Candy washing machine repair

Candy washing machines are produced by the international group of companies Candy Group. The history of the Candy company begins in 1945 in Italy. The first semi-automatic machine with a spin function was released in 1954. The first Candy factory outside Italy opens in 1954 in France. In the late 1990s, Candy acquired companies in Spain, the Czech Republic, Turkey and China. The Candy company entered the Russian market in 2005 by purchasing the Kirov plant for the production of Vesta washing machines and the Russian brand Vyatka . Today, Candy Group owns the following trademarks: Hoover , Vyatka , Rosieres , Otsein-Hoover , Zerowatt , Helkama-Hoover , Iberna , Gias . In 2022, the Candy Group was acquired by the Chinese company Haier Smart Home Co., Ltd.

Candy washing machines are distinguished by Italian design and excellent performance results. Throughout this time, the company's mission has not changed and is to meet people's needs with an innovative, yet easy-to-use and affordable product with broad functionality at a fairly low price. Candy Group has to play a price war with LG, Samsung, Whirlpool and other companies. Thus, equipment from Candy Group with similar characteristics almost always costs less .

All models are distinguished by high quality washing, a spacious tank, and electronic control. The washing machines have a built-in Fuzzy Logic system; the machines are equipped with protection against leaks, delayed start, imbalance protection for even distribution of clothes in the drum, child lock, control over the level of foaming, and a freshness preservation function if laundry is forgotten in the drum.

Quick online diagnostics of washing machine faults (Just select a problem from the list and find out the approximate breakdown)

Most modern Candy washing machines have the function of displaying an error code when certain malfunctions and malfunctions occur. Quite often, understanding what the error code means , you are able or breakdown yourself

For your convenience, a list of error codes for Candy washing machines is provided with an explanation of each specific code . The table also includes a description of the error, the reasons for its occurrence and possible solutions.

The washing machine consists of units that are complex in design, and if they break down, it is better not to try to repair the devices yourself. Moreover, this is due to high voltage and the possibility of flooding neighbors living on the floor, or even two or three floors below.

When carrying out repairs yourself, remember your safety!

Disassemble without disconnecting the equipment from the mains!

It is best to use the services of an experienced technician who is familiar with any problems and can fix the problem. If your washing machine breaks down, entrust the repair to a professional: he will be able to perform all the steps quickly, efficiently and safely.

Decoding Candy error codes

How to call a specialist?

Requests for repairs are accepted daily, from 8 am to 10 pm by phone or using an online application.

8 (985) 181 – 02 – 88

8 (985) 181 – 02 – 88 (Whatsapp)

Leave a request for repairs

Important! When contacting, please provide the following information: Your contact information: name, phone number and address, make of the machine, if possible, send a tag with the serial number and product code of the machine and the day and time of arrival of the technician that suits you.

To carry out repairs and select spare parts for your washing machine, you need to know its model and serial number.

The exact model of the machine is indicated on the tag on the body of the washing machine or stickers, as well as in the operating instructions. If you have already purchased replacement parts yourself, please indicate only the make of the machine. For example, CANDY AQUAMATIC 2D 840.

places where washing machines may contain a sticker with all the necessary service information.

1. Under the hatch door on the body. Most often, on front-type washing machines, the serial number is located on a sticker under the hatch door. Either on the door itself or on the body. In most cases, the number consists of numbers, less often of numbers and letters .

2. On the back side of the pump filter hatch. On vertical models, a sticker with a service number is most often located on the inside of the small hatch that covers the pump filter.

3. On the back wall. The back wall of the washing machine is a traditional place for all kinds of service information. If you couldn’t find a sticker with a number on the front, then it was probably preserved on the back wall.

4. In the passport or instruction manual. Finally, the serial number can sometimes be found in the documents that come with the purchase of the washing machine. As a rule, the number is located in the passport or warranty card.

The arrows show the location of the tags.

washing machine manufacturers encode on a tag (sticker) what they produced, when, where and from what parts. This information is encoded in two sequences of numbers (letters) product and serial numbers. Their combination is unique and applies only to one specific instance of the washing machine.

Please take a photo of these tags

To maximize the life of your washing machine, you need to carefully read the operating instructions. If you have lost it, here you can select your model and download it in pdf format.

Candy washing machine operating instructions

Washing machines from manufacturers that we repair

What are the costs of repairs?

The cost of repair work directly depends on a certain list of indicators. Mainly:

• year of manufacture and model of the Candy washing machine;
• difficulty of repair;
• the price of broken components and spare parts that need to be replaced;
• the ability to repair parts or replace them with new ones;
• the need for delivery to the service department, etc.

By contacting us, you will not overpay, since the prices for services in our service department are lower than in other workshops, and the quality of the work of the craftsmen is very high and the guarantee for repairs is the longest possible (up to 3 years). A specialist will tell you the final cost after the diagnosis. If the repair turns out to be unprofitable or due to other circumstances you refuse to repair the machine, then you will only pay for the technician’s visit.

What is the reason for the door blocking?

If a situation arises when the Candy lock does not open on its own, this does not always indicate a serious breakdown. The most common causes of jamming include:

1. The breakdown is related to the drainage system - waste water is simply not removed from the tank, so the lock did not open.
2. Program failure (for example, power surge).
3. Damage to the locking device itself.
4. Broken door handle.
5. Accidental (or specially set) activation of the “child protection” option.

In many cases, it is possible to open the door yourself, without the help of a specialist.

Prices for repairing a washing machine Kandy

* — free visit and diagnostics in case of ordering repairs.

A standard hour is added to the cost of services lasting more than one hour.

Detailed prices

• Cost of on-site and diagnostics in case of refusal of repair
• Prices for repairing a washing machine Kandy
• Approximate cost of eliminating major faults
• Additional terms
• Spare parts for Candy washing machines

Candy malfunctions and repair costs

Kandy household appliance specialists recommend that if you experience any of the following symptoms of malfunctions, contact the service center directly.

• Flowing
• Doesn't turn on
• Doesn't pick up or fill water
• Doesn't rotate
• No heating
• Very noisy
• Doesn't wash clothes
• Smell
• Stops
• Shows code

Is your washing machine leaking?

Repair from 900 rubles

Washing machine won't start?

Repair from 600 rubles

Washing machine won't fill with water?

Repair from 900 rubles

Washing machine won't spin the drum?

Repair from 900 rubles

Is there no water heating in the washing machine?

Repair from 800 rubles

Is there a noise when the washing machine is running?

Repair from 800 rubles

Washing machine won't wash clothes?

Repair from 800 rubles

Is there a rotten smell coming from your washing machine?

Repair from 700 rubles

Is the washing machine stopping?

Repair from 800 rubles

Service

Any washing machine, including Candy brand appliances, can break down at the most inopportune moment. Contacting a service center is the fastest and most inexpensive way to fix a breakdown without removing the equipment.

The company's employees will repair equipment of any brands and models, restore the functionality of dishwashers and refrigerators. SC services are provided to clients from any district of Moscow. Applications are accepted by phone or on the service center website. The company's technicians travel to the customer with the necessary supply of spare parts and components to eliminate equipment breakdowns.

Prevention measures

In order not to encounter the problem of a locked Candy door in the future, you should remember simple preventive measures:

1. When closing the washer door, you need to make sure that foreign objects (linen) do not fall into the lock.

2. 
   The drum should not be overloaded.

3. The washing machine, like any equipment, should be protected from the pranks of children and pets.
4. Do not slam the door when closing the hatch, and do not apply force when pressing on the handle mechanism.
5. If there are frequent power surges in the house, it is advisable to install a voltage stabilizer for the safety of equipment.
6. If the hatch handle or door lock sometimes jams, you should not wait until they completely fail. Their condition needs to be analyzed. If necessary, repair or replace.

How to open?

When starting to open the Candy door, you need to start by analyzing whether there is water in the washing machine tank. If it remains inside, you must first try to drain it.

You can do this in several ways:

• select the drain mode without washing on the washing machine body;
• drain the water through the drain filter at the bottom of the washing machine body;
• pull out the drain hose from the connection to the sewer, and lower its free end into the basin, and lay the hose along its entire length on the floor to organize self-draining.

You can start opening the door after draining the water from the machine.

User errors

The Candy washing machine will unlock the door after the beep sounds quickly, but not instantly. Sometimes - after 2-3 minutes, and this is a normal situation. In this case, you should just wait a few minutes.

It is also necessary to check whether “child protection” has been installed. For different models, this has its own key combination. You can clarify this point in the user instructions that come with the washing machine. After turning off the protection, the door will very quickly unlock itself.

Rebooting the equipment

Automatic blocking may result from a power surge or short circuit . To make sure this is where the problem lies, the Candy washing machine should be unplugged (remove the plug from the socket) and turned on after half an hour.

During this time, the settings will be reset. If everything is in order with the equipment, the door will be unlocked.

Using a cable

The most popular way to open a locked washing machine hatch is to use a thin but durable cable. The goal is to pass the cable between the washing machine body and the door so that you can press the lock tongue. The wire or cable must be long enough to go around the perimeter of the hatch, while still leaving free ends.

Work order:

1. Prepare the wire (cable).
2. Place the wire carefully under the door so that its free ends are located on the side of the door in the place opposite to the lock.
3. Pull the loose ends firmly until you hear the lock click as it opens.

After a click, the door opens and you can remove items from the drum.

You can watch the video to see how to carry out the procedure:

Old bank card

An alternative option for opening the Candy door is to use an unnecessary bank card . They place it between the body and the washer door at the location of the lock tongue and try to press it so as to open the lock.

Opening the hatch with a bank card is a less convenient method than using a cable, and more labor-intensive. Instead of a bank card, you can use another similar flat tool, for example, a metal ruler.

Partial disassembly of the Kandy washing machine

You can get to the washing machine lock from the inside. But to do this you will have to partially disassemble the washing machine.

This can only be done if the following conditions are met:

1. The washing machine is not under warranty. Otherwise, you cannot disassemble it on your own.
2. The water supply to the device is cut off.
3. The machine is disconnected from the power supply (the plug is removed from the socket).

It is convenient to access with the top cover removed. The task is to get to the door locking device and press the latch. Do this comfortably with a long, narrow-shaped object, illuminating it with a flashlight for convenience.

What is necessary

To replace, you need a few tools and skill in their use. You will need: two Torx screwdrivers and one small slotted screwdriver.

Broken hinge and tools

You may need a flashlight for illumination. Instead of Torx screwdrivers, I use a set with bits of different sizes. If the bolts turn sour due to rust, then I treat the joint with WD-40 and leave it for 5-10 minutes.

Do you wash by hand?

Oh yes! No

Expert opinion

I work in the household appliance repair industry. Extensive experience in restoring washing machines and dishwashers.

Ask a Question

As a rule, this is enough. In very severe cases, I use an end tool. But it should be noted that screwdriver bits will not fit any standard socket wrench size. In this case, a special adapter from the bit to the socket wrench is required.

Before replacing, you need to find a suitable hinge. The best way to do this is by looking at the product number, which is located on a white sticker under the hatch door. In our case, it is 31000970. Using this number, we select the required hinge from a supplier of spare parts for washing machines. The hatch hinge with number 49001262 is suitable for our SMA.

G

M

T

Audio feature limited to 200 characters

Sticker under the hatch.