All kinds of errors that a Samsung washing machine produces include the “ue” code. In most cases, the problems that occur are not critical; they can be eliminated on your own.
For more rare but serious breakdowns, contact a specialist. To ensure that the error does not occur in the future, you need to keep a few recommendations in mind.
What does the ue code that a Samsung washing machine produces mean, and what to do to fix the problem, we will tell you in the article.
What does the code that the Samsung machine produces mean?
The encrypted code ue is rarely displayed on the display immediately after starting the program.
The machine washes safely and then starts rinsing. The error appears when it comes to spinning clothes . The unit begins to gain momentum, but does not reach the maximum centrifugation speed.
After an unsuccessful attempt to finish washing, Samsung stops and shows the error ue. Most often this happens in the third, seventh or ninth minute of the spin cycle. But another blocking time cannot be ruled out.
Decoding the ue code means “imbalance of the load of the drum on the axis of rotation” or, in other words, the inability of the machine to evenly distribute the laundry throughout the volume of the drum.
If the Samsung washing machine has a long production date (until 2007), then a similar inscription may appear on the display: e4. This cipher should not be confused with another sequence of characters - 4e. This error indicates a completely different problem (it is related to the collection of water).
Household appliances that do not have a screen with illuminated signs can also independently diagnose problems. The occurrence of problems with centrifugation can be judged by the simultaneous flashing of all washing modes and the stable glow of the “60 degrees” indicator.
Possible breakdowns
It turns out that 3,205 Samsung washing machines have already been repaired by RemBytTech specialists. From their repair data, we identified faults in which code E4 (UE) appeared. See the table below for the most common ones.
The control board is faulty - the microcircuit that is the “brain” of the washing machine - from 2400 rubles.
Signs
Samsung washing machine does not spin and displays error UE/E4. Also, during the program execution, the drum can only rotate in one direction.
How to fix
If the relay on the board fails (in this case, the washing machine drum rotates only in one direction), the control module must be repaired; to do this, you need to replace the relay with a new one.
If the control module processor burns out (in this case the drum will not rotate at all or the machine engine will constantly operate at low or high speed), the entire board will need to be replaced.
Due to natural wear and moisture, the bearing began to fail - from 4,000 rubles.
Possible oil stains on the floor indicate a violation of the seal seal, which prevents moisture from penetrating the bearing.
Signs
The Samsung washing machine makes a lot of noise, especially during the spin cycle when trying to gain speed. The laundry is not spun, the code UE / E 4 appears (on the display or as a combination of indicators). There may be black oil stains on the floor under the car. The malfunction is typical for machines with a long service life.
How to fix
It is necessary to replace the bearing and oil seal with new ones.
The drive belt is torn or split/stretched - from RUB 1,100.
In case of a break, the drum will not rotate at all.
When the belt becomes separated/stretched, the engine torque will be transmitted unevenly to the drum pulley. Because of this, the tachometer that controls the rotation speed of the drum will “not allow” the washing machine to start spinning.
Signs
The Samsung washing machine does not spin the drum and displays this error immediately after starting the program.
Or the error UE / E4 lights up during the spin cycle when the washing machine tries to gain speed, and during the wash the drum may rotate jerkily.
How to fix
The drive belt needs to be replaced.
One or more shock absorbers, which are designed to relieve vibration vibrations of the tank during washing, have failed - from RUB 2,600.
This causes the drum to become unbalanced when rotating.
Signs
The Samsung washing machine vibrates strongly during the spin cycle, creaking, knocking and intermittent blows are heard inside the unit body, and the UE code is displayed.
How to fix
All (!) shock absorbers need to be replaced.
The tachometer (tachogenerator) that controls the rotation speed of the drum is broken - from 2400 rubles.
Signs
The error lights up during washing, rinsing or spinning. Before an error appears, the washing machine interrupts the program.
How to fix
The sensor needs to be replaced.
Electric motor brushes are worn out - from 1,700 rubles.
As a result, the necessary magnetic field is not created in the motor to rotate the rotor.
Signs
The washing machine drum can be easily turned by hand, but does not rotate on any program.
Or, during the spin cycle, the Samsung washing machine cannot gain momentum.
In both cases, the Samsung machine writes error E4 (UE).
Why does it appear during the spin cycle?
Before you begin to correct the error, you need to find out why the unit cannot evenly distribute the load of the drum on the axis of rotation.
The reasons may be different:
Excessive load of laundry. If a lot of things are placed in the drum and their quantity exceeds the permissible norm, the machine cannot even them out according to the volume of the drum before spinning.- Placement of products of varying quality into the drum. Different fabrics absorb and release water differently, so under equal spin conditions, an imbalance occurs in the drum and, as a result, the work stops.
- Insufficient weight of laundry. Underload also has a negative effect on balancing, as does overload. A small thing cannot create equal pressure on all the walls of the drum.
- Control unit malfunction. Electronics in some cases can create confusion in the operation of sensors. This reason is not associated with a serious defect and can be easily eliminated.
- Tilt of the machine body. If the device has just been installed or has been moved recently, it is quite possible that it was installed unevenly. Even a slight slope can lead to uneven load on the drum on the axis of rotation.
All of the above reasons are not related to equipment failure, but to its operation. That is why you can eliminate them yourself; the main thing is to correctly understand why the device refuses to gain momentum.
However, in some cases, the ue error still signals a more serious problem. It could be:
- malfunction of the entire microcircuit (control board) or just the relay on it;
- depressurization of the seal, natural wear and destruction of the bearing;
- stretching, delamination or rupture of the drive belt in the machine;
- failure of one, several or all shock absorbers;
- breakdown of the tachogenerator, which controls the drum speed;
- wear on the motor brushes, which prevents the rotor from rotating.
Prevention
To avoid imbalances during washing, follow these simple rules:
- Wash duvet covers and heavy bedspreads one at a time, as these things become very heavy when wet, and smaller items can get tangled in their folds;
- be sure to separate items by material and wash in groups;
- do not load the machine to capacity, do not exceed the recommended weight and volume of loaded items.
Following these simple recommendations will help extend the life of your assistant and save your nerves from everyday surprises.
How to fix the problem yourself?
The solution to the problem depends on the identified cause. If it is not critical, you can fix it yourself.
Troubleshooting methods may include the following:
If there are a lot of things in the drum or they differ in the quality of the material, you should either reduce the volume of the load or divide the laundry depending on the fabric.- When a stop occurs due to underload, it is worth adding one or two more things to the drum. This can be a clean product soaked in water. Thanks to this trick, you can continue washing from the moment you rinse or spin.
- In the event of a failure in the control module, the problem is solved by rebooting. The Samsung is completely turned off and restarted after 10-15 minutes. Such a pause is usually enough to restore the electronics.
- If the cause of the imbalance was improper installation of the washing machine, then the imbalance should be eliminated. To do this, adjust the adjustable legs so that the body stands strictly horizontal.
Reasons for the error
Most often, EU on the small screen of a Samsung washing machine occurs for several reasons:
- insufficient drum loading;
- uneven distribution of laundry inside the device;
- uneven installation of the washing machine on the floor;
- tank overload.
Also, UE on a Samsung washing appliance may appear due to serious damage to the control board or malfunction of internal components. To determine the extent of the problem, it is recommended to run the device in idle mode. The disappearance of the error code will indicate that the problem is simple and can be fixed with your own hands. But if the UE failure remains on the display even with an empty drum, most likely the washing machine will have to be sent for service.
Sometimes the UE error in a Samsung washing machine causes a random failure of the control module
Call the master
If everything is fine with loading the drum, the machine itself is absolutely level, and the ue error does not disappear, then technical assistance is needed. The total cost of repairs depends on the complexity of fixing the damage. The price of new components is added to this amount.
The list of works that are best entrusted to a professional includes:
- Replacement of the relay or the entire control board. The cost of work excluding new parts and microcircuits is from 2,400 rubles.
- Installing a new oil seal and replacing the bearing. The services of a master for such a volume of repairs are estimated at 4,000 rubles.
- Replacing a stretched or torn drive belt. The cost of work starts from 1100 rubles.
- Reinstallation of all shock absorbers (even if only one has failed). Specialist services are estimated at 2,600 rubles.
- Removing the old and installing a new tachometer. The cost of installation work starts from 2400 rubles.
- Replacing graphite motor brushes that create an electromagnetic field. The work of a master is estimated at 1,700 rubles.
You can find specialists who repair washing machines in large service centers and workshops. Their addresses and telephone numbers are available in directories and advertisements.
An official organization always has the necessary permits and provides documents that guarantee the quality of the result.
Another option is to call a specialist based on a private note published in a newspaper, website or bulletin board . When ordering a service in this way, it is important to remember the possible risks. They relate to both the technical condition of the repaired device and personal finances.
By trusting a stranger who does not provide official documents (a certificate of work performed, a warranty card, a cash or sales receipt), there is a risk of becoming a victim of fraud or poor-quality repairs.
What to do
Correcting the situation in each case is simple. But you need to turn off the machine first. If there is water left in it, drain it using a separate program. Only then correct the situation:
- reduce the amount of laundry;
- add items;
- leave products made from similar materials;
- place similar items in the drum;
- Consider the option of reinstalling the washing machine.
In the future, following these simple tips will help you avoid the appearance of a Samsung washing machine UE fault code.
How to prevent the problem from occurring?
Some problems cannot be prevented by the user of household appliances . For example, bearing wear is a natural process that begins in almost all old cars of any brand.
However, other problems that lead to the ue error are completely preventable. In order for the washing machine to spin clothes without fail, you must follow the operating instructions.
The amount of laundry placed in the drum must correspond to the prescribed norm or be 1/3 less than it.
After a forced relocation of the device, do not allow its body to tilt . To do this, you need to adjust the legs so that they level the unit in an even horizontal position. In this case, the washing machine must stand stable.
Why does the error occur?
When the UE error appears on the display, the reason is:
- Loading too much laundry into the drum;
- Underload of laundry;
- Washing items made from different fabrics that have different weights when wet, which leads to excessive load on the drum during the spin process;
- Loading too small things into the drum at the same time as large ones, which leads to strong twisting of the laundry and causes an imbalance in the drum;
- One-time failure in the control module;
- Placing the Samsung washing machine on an uneven surface.
It is necessary to establish the true cause of error E4 in order to know what to do to fix the problem and how to resolve it.
Additional Tips
Sometimes the problem of spinning occurs due to a large volume of laundry, and it is impossible to divide it into parts, since it is one thing. A way out of the situation may be to set the centrifugation mode at low speed (400 rpm) or wash without spinning.
If the door does not open after stopping the machine, it means there is water left in the tank. To remove the laundry, you need to press the “Drain” button or perform an emergency drain manually by unscrewing the filter plug at the bottom of the machine.
After excess water has been drained from the tank, the door opening mechanism will operate . After this, you can start fixing the ue error.
You can find out about all the error codes for Samsung washing machines here.
How to avoid future breakdowns
There are several rules that must be followed in order to avoid errors during operation and reduce the likelihood of the washing machine breaking down. The main one is not to overload the drum. The second recommendation is not to wash items made from light and heavy fabrics at the same time.
In cases where you need to wash small items with a set of bed linen or other large items, you should use special nets. It is advisable to fasten the duvet cover to minimize the likelihood that other things will get stuck in it.
