Why does the Electrolux washing machine not drain water, how to fix the problem?

Electrolux washing machines are fairly reliable equipment that rarely causes problems. But sometimes failures and breakdowns can occur with it.

One possible situation is lack of drainage. To resolve the issue, you need to determine the cause and carry out diagnostics.

Why the Electrolux washing machine does not drain water, how to identify the problem and fix it, read on.

Possible reasons

Before calling a technician, try to determine why the Electrolux washing machine does not drain water. Perhaps the reason is trivial, and the lack of drainage is due to:

• with a kinked drain hose or a blockage;
• with a sewer where the water goes;
• with a clogged filter or drain pipe.

Other reasons include a breakdown of the pump, which is accompanied by a specific hum when the equipment is operating, or a malfunction of the water level sensor. The problem is also caused by a malfunction of the electronic board, which breaks down due to wear or power surges.

In modern technology, an electronic display is installed, which can give a hint to determine the cause of the problem. An error code will appear on it, indicating a particular malfunction. You can see what the alphanumeric combination means in the instructions.

Now let’s look in detail at the reasons why the Electrolux washing machine does not drain water.

Carrying out diagnostics of an Electrolux washing machine

The most common reason for a lack of drainage is a clog.
The problem may concern not only the pump itself, but also the pipe, hose, filter, electrics in the washing machine, control module, and even the sewage system itself in the apartment. that the washing machine displays on the display in the event of a malfunction can help with diagnostics

1. E21 may indicate a burnt out drain pump or a clogged unit that has lost its passability.
2. E20 indicates that the drain waiting time set by the manufacturer has expired. This may indicate a malfunction of the pressure switch when the sensor is stuck on the “empty tank” indicator; it may also indicate a malfunction in the electrical circuit and other breakdowns associated with draining.
3. E23 indicates the burnout of the triac that controls the pump.
4. E24 may indicate a breakdown of various elements of the control board.
5. E31 – failure of the pressure switch.
6. E38 – no signal from the pressure switch.

In most cases, accurate diagnosis can be made by reviewing the components involved in the process of draining water. It should be borne in mind that a breakdown can affect not only one unit, but affect, for example, several sensors at once.

Clogged filter, hose

As mentioned above, the drain hose may become clogged, and then the machine will stop draining the waste liquid. If a blockage occurs, the tube is cleaned; it is not necessary to replace it with a new one.

The hose is cleaned as follows: first, it is dismantled, then a metal cable or wire is taken and the blockage is pushed through. Next, pour in pipe cleaner, leave for 10 minutes and rinse the hose with strong water pressure. After completing these manipulations, put the element in place, start the wash and check whether the water leaves. The hose may also be pinched or crushed by furniture. If a section of the tube is deformed, replacement is required.

The drain filter, which catches and holds various small objects such as lint, threads, and buttons, also requires regular cleaning.

It is located at the bottom of the body of Electrolux washing machines. To clean the filter, you need to remove the cover behind which it is located. The element is carefully unscrewed, cleaned of debris and put in place. When you unscrew the filter, water usually begins to flow out of the tank. If this does not happen, the drain pipe is clogged.

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Calling a specialist: the price of the issue

When a breakdown occurs, it is not always possible to cope with the situation on your own. In difficult cases, it would be better to seek professional help . You can find a company that services and repairs washing household appliances on the Internet. There you can also read customer reviews and find out prices for work.

Reliable companies that have been working on the market for years value their reputation and strive to carry out repair work with high quality, without complaints. After restoring the washing machine to working order, they provide a guarantee. Calling a specialist found by chance does not provide any guarantees; on the contrary, it increases the likelihood of falling for a fraudster or an unqualified specialist.

For the capital, the average prices for Electrolux repairs are as follows:

• 
  replacement of the drain hose - from 1,400 rubles;

• replacement of the drain filter - from 1,500 rubles;
• cleaning the drain filter – from RUB 1,200;
• replacement of the drain pump - from 1,800 rubles;
• finding and eliminating blockages in the drain system – from 1,300 rubles;
• replacement of the pressure switch – from RUB 1,800;
• replacement of the control unit – from 2,300 rubles. etc.

The cost of work does not take into account the price of new parts.

Pump fault

Water enters the unit by gravity due to valves, which open and close after a signal is received from the electronics. The drain pump drains the waste liquid. The drain pump pumps out dirty water and redirects it to the sewer. Due to wear and tear, the pump may break. It also fails after foreign objects get into the impeller or the transformer winding breaks.

The problem is solved by replacing the pump - the part cannot be repaired. Even if only the impeller is broken, the pump is completely replaced.

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Error codes SMA Electrolux

If your Electrolux washing machine suddenly stops working and an unknown code appears on its display, you should not immediately look for a technician and service center numbers. But the instructions and tables attached to them do not always provide comprehensive answers on how to fix the problem; we tried to describe the problem and its solution as clearly as possible.

Perhaps the malfunction is insignificant and you can easily fix it yourself using the information below.

e01

DSP system failure. Check the wiring, if everything is ok, replace the drive relay, replace the DSP unit.

e02

DSP is not recognized. Test the electronic unit

e03

Disabling the heating element relay. The heating element needs to be repaired or replaced.

e04

Broken DSP. Replace with a good one.

e11 (in some models e10)

This error appears if, during the washing process, the set water level in the tank is not reached within a certain period of time. This can occur for several reasons, one of them is there is no water in the water supply. You need to call the city water utility and find out the reason.

The next reason this could happen is that the hose or filter through which water enters the washing machine is clogged. Inspect it, clean it if necessary, it may be broken, which will also prevent the free circulation of fluid.

The solenoid valves are faulty. To check, you will need to measure the winding resistance; normally it should not exceed 3.7 kOhm.

If the triac breaks down, the reason why it fails is because the machine is loaded with an unacceptably large weight. Since the electricity consumed by the motor has a maximum value during the start of the wash, and a decrease occurs as the drum picks up speed.

Based on this, the more the load on the engine increases during spin-up, the longer the triac operates at high voltage. Also, the reason may lie in power surges; to prevent this, use surge protectors.

To check the serviceability, you need to ring the device using a multimeter. When checking, the central and side contacts must be open. If they are shorted, you need to replace this part.

e13

Leak in the system. A leak has occurred due to a leak, inspect the pan of the machine and its other components. Eliminate if found.

e20 (in some models the display shows e21, e23, e24 or C2)

This error means that there is a violation in the outflow of drain water. The following reasons could cause such a situation: the drain pipe or hose is clogged, the drain pump is broken or clogged, the liquid level sensor in the tank is broken, the electrical board is faulty.

Before you begin troubleshooting, unplug the washing machine, then unscrew the drain hose; at this moment the water will drain, so prepare a container in advance to collect it. If you notice a clot when draining, most likely it was the cause of the breakdown, use a special long cable to clean the pipe.

If there is nothing, proceed to inspect the drain pump and filter mesh; to do this, you will need to disconnect the filter, clean it and rinse it well under running water. To remove the pump, remove the back panel; the wiring to the pressure switch must be disconnected. Then unscrew the bolt from the pump, to easily dismantle the part, loosen the clamp on the drain pipe and, finally, remove the pump itself and the pipe from the tank.

Then perform a visual inspection and, if necessary, clean the pipe and pump. Using an ohmmeter, measure the operating condition of the pump; if the device is working properly, the screen should show a value of about 190 Ohm ± 5%. If the value is far from the reference value, replacement with a new device will be required.

Electrolux washing machine drain pump

The next thing to check is the wiring that goes from the liquid level sensor to the pump and board.

To test the electrical module, you will have to seek help from a service center, since this requires sufficient experience, and most importantly, qualifications.

e30

This error occurs when pressure switches begin to work inconsistently. The reason for this may be the following: the electromagnetic pressure switch gives an incorrect signal, if the water level does not correspond to the programmed indicator, or the compression chamber is clogged.

To eliminate these problems, it is necessary to test the pressure switch, clean it if necessary, the contacts may stick, and if any components wear out, for example, a membrane, replace it with a new one.

e32

The pressure sensor is faulty. The reasons may be the following factors: there is no water in the system, the liquid intake system is clogged, the pressure sensor is faulty. To identify and eliminate it, you need to find out what the real reason is.

First, unscrew the shut-off valve and make sure there is water in the pipes. Next, clean the inlet hose, rinse the filter, assess the condition of the sensor tubes, and replace with new ones if necessary.

Pressure meter

e33

The coordination of actions between the protective sensor of the heating element and the first level sensor is broken. What to do to eliminate the error - check the functionality of the sensors described above, check the voltage in the network, evaluate whether the level measuring devices are working properly and, if necessary, clean or replace with new ones.

e34

Inconsistency between anti-boil levels 2 and the operation of the pressure switch. First, check the pressure sensors, then check the integrity of the electrical circuits, if they are broken, restore them, inspect the pressure switch pipes.

e35

Excessive fluid level in tank. This happens when the liquid overflows; the reason for this is a faulty condition of the pressure switch.

e38

The pressure switch tube is clogged. To reset the error, clean the tube.

e40, e41

This error indicates that the door is not closed. Check to see if the underwear is preventing it from closing tightly.

e43

The door lock is broken. It needs to be replaced with a good one.

e43

The triac responsible for the operation of the door lock has failed. It is located on the electronic board; use a multimeter to determine its functionality.

e45

Parts of the chain that is responsible for controlling the lock's triac are broken. Ring the elements of this circuit and restore if necessary.

e50

Such an error includes a number of malfunctions, namely: short circuit of the control triac, breakdown of the tachogenerator, as well as the elements adjacent to it. It is also necessary to test the reverse of the drive motor; perhaps the electronic controller has failed; it would not be superfluous to check the condition of the bearings.

e51

The machine will issue this code when there is a problem with the drive motor triac. Test the triac and, if it is faulty, replace it with a new one.

e52

There is no signal from the drive motor tachogenerator. Check to see if the lock washer has come off the box, as this will cause the regulator coil to jump out of its cell.

e54

One of the starter motor reverse relays is stuck. Check its condition and replace it if a problem is identified.

e55

The motor circuit is broken. Replace the wiring and, if necessary, the engine itself.

e57

The current has exceeded the permissible threshold of 15 A. The reason may be a faulty motor that needs to be replaced. Or there is a problem in the wiring, you need to measure the resistance.

e60

The temperature in the cooling radiator has been exceeded, the permissible maximum is 88 degrees. In order to reset this error, you will need to replace the electronic unit.

e61

The set water temperature has not been reached within the allotted time. Attention! This fault is not displayed in operating mode, but appears during a diagnostic run. Check the resistance of the heater (heater), at a temperature of 19-20 degrees it is 30 Ohms.

e62

During the process of heating the liquid, the temperature exceeded 88 degrees in less than 5 minutes. A possible reason lies in the breakdown of the temperature sensor, measure the resistance at room temperature, the resistance should be 5.6-6.3 kOhm. If everything is in order with the above, inspect the heating element, maybe it is causing a breakdown on the casing.

e66

The heating element relay is broken. They inspect it, and if necessary, replace the Ten relay, and also check its control circuits.

e68

The leakage current indicator has been exceeded. Check and, if necessary, repair the heating element and motor; if everything is fine with them, you need to replace the control board.

e70

The NTC (temperature sensor) circuit is open. To identify it, you will have to ring each element of this chain.

e85

The circulation pump and thyristor are faulty. Replace the pump or electronic unit.

e90

The connection in the control and indication board has been interrupted. Inspect the contacts of the connectors. They may oxidize; if the machine is in a room with a high level of humidity, treat them with alcohol. Or the module is broken; contact a service center to diagnose it.

e91

Lost connection between the interface and the main unit. Diagnostics and, if necessary, replacement of the unit are required.

eb0

The power supply in the network does not meet the standards; use voltage stabilizers.

ed4

There is a problem with the power connection in the dry/wash mode. Check whether the heating element of the dryer is piercing the body. And ring the electrical circuit of these elements. Reverse the plug in the outlet.

ef0

Water does not drain. There are two possible options - either the problem is in the drain pump or in a clogged or broken hose. It is necessary to check the condition of the drain hose; it may be kinked.

ef2

Drain hose clogged, excessive foam. Clean the hose, use automatic machine powder, do not exceed the recommended amount.

eh0

The problem is in the power supply, the voltage is reduced, the signal is incorrect, use a surge protector, a voltage stabilizer. And also try to run it at a time when the network has minimal load, early in the morning or late in the evening.

f10

Insufficient liquid has entered the tank. The problem lies in the water level sensor or in the software board.

f20

The problem is the drain. Clean the drain, pump and check if the hose is simply bent. If this is all right, the drain pump is broken.

The SMA Electrolux error codes described above will help you deal with the problem yourself without spending money on consulting a specialist.

Breakdown of the pressure switch

The amount of water in the tank is determined by a pressure switch - a special sensor. Sensor failure is one of the main reasons for the lack of water supply and drainage. To determine what condition the part is in, carry out a visual inspection and testing with a multimeter.

When the sensor is broken, it stops correctly determining the water level in the tank. The electronics are receiving incorrect signals. To fix the breakdown, you need to disassemble the body of the Electrolux machine. Therefore, it will not be possible to do without a specialist.

Most often, the sensor is replaced, because in many cases, repairing the pressure switch is impossible.

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DIY Electrolux car repair

Having examined the malfunctions of Electrolux washing machines, we will analyze their elimination.

Trouble turning on

In order to solve the problems of knocking out plugs and lack of connection, you need to carry out the repairs yourself. If you decide to check the start button contacts, do the following:

1. Disconnect the Electrolux washing machine from the network.
2. Remove the top panel by unscrewing the mounting screws at the back.
3. Remove the dispenser tray by pressing the lock in the middle. At the same time, check the tray for blockages and rinse under the tap.
4. Behind the tray there are fixing screws that need to be unscrewed.
5. Unfasten the latches and remove the control panel.
6. Connect the multimeter probes to the button contacts. Measure the resistance.
7. If the contacts are damaged, you will have to solder them and then install the panel in place.

Also check the surge protector. Additionally, remove the back panel by unscrewing the fixing bolts. Inspect the wires and the filter itself for damage. Perhaps some contacts have burned out.

If there are no obvious damages, disconnect the filter contacts and test them with a multimeter.

How to replace a faulty filter, watch the video:

Problems with water intake and drainage

The cause of the problem of filling the tank in the Electrolux washing machine may be a clog in the inlet hose or filter. How to clean the system yourself:

1. Disconnect the SMA from the network.
2. Turn off the water supply.
3. A hose is connected to the back of the washing machine.
4. Unscrew its nut, first placing a container for water that may pour out of the hose.
5. Then disconnect the other end of the hose connected to the faucet.
6. Inspect it for blockages and rinse under high pressure water.
7. There is a filter at the connection point between the hose and the machine. It is a fine mesh.
8. Take out the filter and also clear the blockage.

The design of the Electrlux washing machine is such that a drain pipe is provided for normal water drainage. If problems arise with the drain, you need to inspect and clean the pipe. A little DIY repair, or rather cleaning:

• Disconnect the machine from the network and communications.
• Lay it on its side so that you can reach the pipe through the bottom.
• Press the clamp of the pipe from the tank to the pump.
• Unscrew the bolt holding the pipe clamp to the tank. Unplug it.
• Unscrew the pressure tap chamber.
• Now disconnect the last clamp and remove the pipe.

Check it for blockages. Clean if necessary.

You also need to check the drain pump, a breakdown of which can lead to problems with draining and spinning. Watch the video for more details:

The drum does not rotate

Repairing an Electrolux washing machine with vertical or front loading is possible with your own hands. To do this, you need to check the engine drive belt.

It could weaken and slide off - then you will have to put it back in place, or it could wear out - then a replacement is necessary. You can do this simple repair yourself:

1. Once you have disconnected the SMA and removed the back panel, you will see whether the belt is in place or not.
2. To install the belt, place it on the engine pulley.
3. Then spread it over the drum pulley.
4. Gently rotate the pulley, distributing the belt.
5. Replace the cover and tighten the bolts.

The cause of this malfunction may be the engine itself. How to check its functionality, watch the video:

Heater failure

If the Electrolux washing machine does not heat the water or does not start rinsing, the heating element is probably broken. How to make a replacement:

1. Unplug the machine and remove the back cover.
2. Below you will see the outlets of the heating element.
3. Disconnect all wires.
4. Unscrew the central nut.
5. Push the bolt inward and, carefully prying up the heater with a screwdriver, remove it.
6. Installation of a new element is carried out in the reverse order.

How to check the heating element for serviceability is described in detail in the video:

Malfunction of the hatch door in the washing machine

We have already written above why the door may not close.

Immediately check the tightness of the closure by pressing the hatch with your hand. Then inspect the handle and mechanical lock for serviceability.

The UBL, an electronic lock, could also fail. The video shows how to replace the UBL with your own hands:

Control module malfunction

The control module is the “brain” of the technology. Sometimes failures in its operation occur one-time, for example, due to voltage surges. A regular reboot of the Electrolux SMA for 15-20 minutes (complete disconnection from power) helps.

If the problem is a program error, you can try resetting the set washing mode. To do this, press the start button. When pressing once does not work, hold down the key for a few seconds. Please note that disconnecting the Electrolux machine from power when resetting the program will not help. After switching on, the interrupted cycle will resume.

But if the module is broken and the water does not drain, you need to diagnose the controller. And it is better to consult a specialist for diagnostics, because... The control board is a complex microcircuit that consists of resistors, tracks, triggers and capacitors. Most often, the module is repaired, but if the board is badly burned out, it is replaced with a new one. When flashing the board, the original Electrolux software is used.

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Ways to solve the problem

Carrying out diagnostic measures with partial disassembly of the device, and even more so repairing the Electrolux washing machine, must be carried out after draining the water.

You can try to drain the water from the tank by resetting the mode to “drain” . If the failure was accidental, the water will begin to drain. Otherwise, the water will need to be drained forcibly.

Some simple failure situations with Electrolux can be resolved on your own, without the involvement of a specialist. It is recommended to start the inspection with easily accessible units, gradually moving on to more complex ones.

Various options for forced drainage of water from the washing machine can be seen in the video:

Sewage system

The problem with the sewer system is not directly related to the washing machine. First you should check if the water is leaving the sink and bathtub . Afterwards, disconnect the drain hose and throw the free end into the bathtub or sink.

If water flows, you should start cleaning the sewer. You can do this on your own or by contacting a plumber.

Drain hose

The Electrolux drain hose may be clogged or squashed. In both cases, this impairs patency. If the hose is clogged, it is not necessary to change it - it can be cleaned .

It is also necessary to check whether the hose is pinched by furniture or crushed by a heavy object. If the compressed area is severely deformed, it is advisable to replace the hose with a new one.

Wiring fault

If the equipment turns on, but the washing process does not start, and the indicator lights are on, this indicates problems with the hatch blocking.

It happens that the lack of drainage is due to damage to the electrical circuit. The task is to identify the problem area. If the contacts are damaged, they are resoldered. In some cases, the wiring is replaced. Sometimes the problem can be solved by twisting. It all depends on the situation and the nature of the breakdown.

Of course, if the user does not have special knowledge and skills, it is unlikely that he will be able to accurately determine the location of the damage and then correct it correctly. There is only one way out - turn to professionals.

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Recommendations

The service life of equipment can be extended if you follow the operating rules and adhere to preventive measures. In this case, the Electrolux washing machine will work for a long time and without failures.

When operating the unit, we advise you to adhere to the following rules:

• Soften the water before washing. For this purpose, special formulations are produced that are added to the powder dispenser.
• Before loading a load of laundry, check your clothing pockets. Remove small objects that may disrupt the operation of the impeller and damage the Electrolux washing machine.
• Load the drum correctly. Do not put unnecessary things - adhere to the norms for the weight of the laundry.
• Rarely uses washing temperatures above 90 degrees, this damages the machine.
• Do not leave your Electrolux washing machine unattended. After completing the wash, wipe the drum, powder dispenser and door seal with a dry cloth.
• Clean the drain filter regularly, remove remaining water from the tank and debris from the filter element.
• When disconnecting the SMA from the power supply, do not pull the cord. It also does not disconnect the machine from the network when washing - this will damage the control module.

And, of course, do not repair machines yourself. If the equipment breaks down, stops draining water or turns on, contact a technician. A service center specialist will fix the breakdown in a short time and provide a guarantee for the services and installed spare parts.

How to organize a forced drain?

The Electrolux washing machine should not be left with water and laundry for a long time. To deal with the breakdown and partially disassemble the device, the water must be drained. If this does not work by selecting the “drain” program, you will have to force it.

This can be done through a drain filter. The filter itself is located below the tank level. It is accessible from the front of the washing machine. It is necessary to prepare for draining, since when you unscrew the filter, a large volume of water will begin to pour out onto the floor.

If water does not flow from the filter, it means there is a blockage. In this case, it is possible to remove water from the Electrolux machine in another way - by organizing self-draining:

1. Pull out the washer so that you can access its back wall.
2. Pull the drain hose out of the place where it taps into the sewer.
3. Place the free end of the hose in a low basin or bowl.
4. Place the entire length of the drain hose on the floor so that it is below the level of the tank. In this case, the water should begin to flow out on its own.

It is advisable to remove items from the washing machine without leaving them in the drum for a long time.