Error e3 in a Samsung washing machine

Almost all washing machines have been equipped with artificial intelligence for more than a decade to recognize many of their faults. Malfunctions occur for various reasons in equipment. There is normal wear and tear on parts and components, and there are breakdowns caused by improper operation of the device.

Malfunctions can also arise from the places and conditions of use of the devices. In the event of a partial or complete breakdown of a part, the product processor recognizes a failure in the full operation of the product and turns it off. In this case, the machine’s display displays a fault code.

On older models, the code appears in the form of a certain combination of LEDs that light up.

On new models everything is much simpler; the existing display shows the code in the form of symbols. One of the combinations of such symbols is error 3E for Samsung washing machines. To repair a Samsung washing machine with error 3E, you need to understand what exactly went wrong.

Error 3e in Samsung washing machine

Error 3e on a Samsung Diamond, Samsung Wf7358s7v or Eco Bubble washing machine is a fairly rare occurrence compared to other codes.

As a rule, an automatic machine gives out when:

water fills the washer drum to the required volume, it begins to gain momentum and suddenly suddenly just “freezes”;
second scenario: after starting the washing program, everything goes in the correct sequence, that is, the machine washes, drains the dirty soap solution, fills in clean water for rinsing, rinses the laundry and is ready to start spinning, but suddenly stops after spinning the drum a little.

Factors influencing the moment the code is displayed are conventionally divided into two fundamental groups:

simple malfunctions that do not lead to serious damage to the internal mechanical and/or electronic components of the AGR;
as well as those that cause serious problems requiring professional repair.

In general, the list of reasons looks like this:

drum imbalance caused by a large or, conversely, small amount of loaded items;
penetration of any object (thing) into the cavity between the tank and the drum;
control module failure;
breakdown of the tachometer or vibration sensor;
The drive belt has stretched or broken;
wear of electric brushes and/or breakdown of the motor winding, which negatively affects its power.

What should I do to fix the error?

Initially, turn off the SMA and unplug it from the power outlet. Further:

Review the amount of laundry loaded, remove excess items or add missing items.
If the drum is jammed, you will have to remove the foreign object that caused it. It is necessary to dismantle the front wall of the MCA, then remove the main heating element, and remove the “interference” through its mounting hole.
Check the condition of the tachometer with a multimeter. If it fails, it will need to be replaced with a new part. The back wall of the machine is removed, the drive belt is dismantled so that it does not interfere with further repairs. Next, the engine wiring is removed, then the engine itself. After this, the tachometer is changed.
To replace the electric brushes, unscrew the mounting screws from the sides of the housing. Next, the graphite spring-loaded rods themselves are removed. It is important to remember that if only one brush has pronounced defects, the pair is still replaced.
Clean the inner magnetic ring thoroughly.
Replace the stretched drive belt.
Sometimes it is enough just to turn off the machine for 5-10 minutes and then turn it on again.

Some solutions to the problem are quite easy to implement, you can do them yourself. But a number of problems require professional intervention, so that through ignorance or inability not to aggravate the situation and cause even greater harm to the SMA.

Source:

Samsung washing machine - error codes 3E, EA, 8E

You loaded the laundry, selected the washing mode, and pressed the “Start” button. The Samsung washing machine took in water, started spinning the drum (perhaps only in one direction), but literally a minute later it stopped, and the error code 3E, 3E1, 3E2, 3E3, 3E4, 3C, 3C1, 3C2, 3C3 “popped up” on the display, 3C4, 8E, 8E1, 8C, 8C1, EA.

This error may also appear:

During the spin cycle: the Samsung washing machine refuses to spin and “writes” 3E as soon as it reaches the spin cycle. On programs without spinning, for example, “hand wash”, the code does not appear.
At any time during the washing or rinsing phase.

On a machine without a display, in the event of such a malfunction, the temperature indicators will light up and remain lit - BIO 60°C and 40°C, and the “mode” washing indicators will begin to flash frequently .

Error interpretation

Codes 3E, 3E1, 3E2, 3E3, 3E4, 3C, 3C1, 3C2, 3C3, 3C4, EA on a Samsung washing machine mean an error in the tachometer (Hall sensor) of the motor. The control module receives an incorrect or too weak signal from the sensor, or the tacho is simply “silent”.

Therefore, the “control brain” stops the engine. And the Samsung machine tells you about the problem with code 3 E, EA, 3C, etc.

Most often, the EA / 3 E / 8E error on a Samsung washing machine indicates significant failures in motor control.

But sometimes you can eliminate the cause of the code without calling a technician.

Error 3E, 3C, EA, 8E - in what cases can you fix it yourself?

The drum is overloaded with laundry. The maximum load of the machine during washing is not indicated by chance. If you put more than the norm, then the engine “does not pull” such weight and refuses to rotate the drum. Because of which the machine gives an error. To deal with it, take out some of the laundry and start the wash again. If the error disappears, then the code “popped up” due to overload.
Random control failure. There is a lot of electronic stuff in the washing machine, and sometimes it gets weird. The error may come on for no reason. Especially if it “draws” when you turn on the wash. A “fictitious” malfunction and a message about it can be “removed” by disconnecting the AVR from the network using the “Start/Stop” button. To be safe, you can completely turn off the power to the equipment and remove the plug from the socket. After a couple of minutes, turn it back on and start the wash again. If the cause was a failure, the error will not appear.

If the drum unloading and “restart” do not work, and error 3E, etc.

appears again on the Samsung washing machine, which means the equipment needs professional help.

Possible faults requiring repair

Masters have been repairing Samsung washing machines for many years and have already “returned to service” 3,197 washing machines of this brand! The table, based on repair experience, contains the main causes of errors 3E, 8E, EA , etc. on SMA Samsung.

* The table shows the FULL price of repairs for each type of breakdown, which includes the cost of spare parts and specialist work. The cost of the service to eliminate a specific malfunction is calculated after on-site diagnosis. The amount is affected by the model of the Samsung washing machine and the complexity of the repair.

If you couldn’t fix error 3E / EA / 8E on Samsung SMA yourself, don’t worry! Contact specialist craftsmen. Call the dispatch center at:

+7 (495) 215 – 14 – 41

+7 (903) 722 – 17 – 03

or write through the online application form on the website.

The service center is open every day from 8.00 to 22.00, without a lunch break. We repair equipment for the convenience of our customers, both on weekends and holidays. You choose a time convenient for you for a specialist to arrive.

Before fixing the breakdown, the technician conducts diagnostics and offers on-site repairs based on the test results. With your consent, the work is completed in 1-2 hours.

Sometimes the specialist needs to visit again in difficult cases.

You receive a guarantee for up to 2 years for equipment repairs. The exact warranty period depends on the type of fault repaired and the complexity of the work.

Possible faults requiring repair

The tachogenerator (tachometer) or Hall sensor is faulty - from RUB 2,400.

It gives incorrect or too weak signals. Or he's just silent. Sometimes a malfunction occurs due to a breakdown of the tachogenerator winding.

Signs

The Samsung washing machine takes in water, spins the drum a few times (perhaps only in one direction), stops and displays an error message.
Code 3E, 8E, etc. appears suddenly during the wash or rinse cycle.

How to fix

The tachogenerator or Hall sensor needs to be replaced.

Contamination or oxidation of the internal magnetic ring of the tachogenerator or the surface of the motor shaft - from 2400 rubles.

The connection between the sensor and the engine is weak, so the control only works at low speeds.

Signs

SMA Samsung works only in non-spin mode; when selecting other types of washing, it writes error EA, 3E, 8E, etc.

How to fix

It is necessary to clean all surfaces on the tachogenerator and the motor shaft.

The fastening of the tachogenerator to the engine body is loose - from 2400 rubles.

Because of this, the tachometer generates incorrect signals.

The tachogenerator is a ring placed on the motor shaft, but not touching it. The sensor is attached to the engine housing with a bolt or screws that can become loose during operation.

Signs

Samsung washing machine:

rotates the drum at the wrong speed when washing or spinning;
after a normal wash, the laundry does not wring out;

stops and “gives” error 3 E / 3 C / EA / 8 E.

How to fix

The fastening needs to be tightened.

Washing machine motor malfunction - from RUB 2,400.

There is a break or short circuit in the motor windings.

Signs

SMA Samsung draws water, but does not spin the drum in any program and reports error 3E, etc.

How to fix

The motor needs to be replaced with a new one.

Problems with the engine drive: the belt has stretched or split - from 1100 rubles.

Therefore, when the drum rotates, it slips, which is why the drive operates jerkily. Tahoe sees the speed discrepancy with the program and reports an error.

Signs

SMA Samsung stops and writes error EA, 8E, 3E:

a few minutes after the start of washing;
during the spin cycle as the speed increases.

How to fix

The drive belt needs to be replaced.

The brushes of the electric motor have worn out, so the electromagnetic field they create is not enough to gain speed - from 1,700 rubles.

The tachogenerator records a smaller number of revolutions than required by the program stage and an error appears.

Signs

SMA Samsung stops and writes error EA, 8E, 3E:

a few minutes after the start of washing;
during the spin cycle as the speed increases.

How to fix

Worn brushes must be replaced.

A break in the tachogenerator electrical circuit: the wires are damaged or short-circuited, the contact is broken - from 1800 rubles.

Damage may occur in the circuit connecting the sensor to the power connector or in the area between the tachogenerator and the control module.

Signs

The Samsung washing machine does not spin the drum after filling with water and displays a message with code 3 E / 3 C / EA / 8 E. The error may first appear at any stage of washing, rinsing or spinning.

How to fix

It is necessary to restore the integrity of the wires or replace the cable. The broken contact is re-soldered, the weak ones are cleaned and tightened.

The control module is faulty - from 2400 rubles.

The signal from him disappeared. The board tracks may have been damaged or the elements (relay, resistance, diode, capacitor, etc.) responsible for rotating the motor or communicating with the tachogenerator have burned out.

Signs

Samsung SMA turns off after the wash starts and shows error 3E, etc.

Error 3e on a Samsung washing machine: what does it mean?

During the operation of home appliances, error 3e on a Samsung washing machine occurs very rarely, and yet it can cause a lot of problems. At the same time, many masters say that a number of faults can be fixed at home on their own, and some faults, of which the majority, should be entrusted to a specialist.

The moment this code appears

Quite often, error code 3e itself appears randomly. Most often, the error occurs at a certain stage of the unit’s operation, be it washing or spinning. In this case, the machine will draw water as expected, the drum begins to spin, and suddenly the SMA freezes and shows this system error.

But it could be different:

The washing program starts.
The unit draws water and washes.
Then drains the water and collects clean water for subsequent rinsing.
Next should be a spin, but instead the system simply freezes and displays an error on the display.

To fix the problem and understand whether the breakdown can be repaired or not, it is important to understand what this code means.

What does this code mean?

If we talk about what an error in format 3e that appears on the display of a washing machine means, many technicians say that it can be caused by a number of breakdowns. At the very beginning, a breakdown may mean a problem with the tachometer or the engine itself. Such a decoding is unlikely to help you decide what to do with the washing machine and whether it can be repaired.

Next, we will consider the main interpretations and explanations of the error in the operation of a Samsung washing machine with code 3e.

1. The error that appears on the display with the code abbreviation EA in modern models released after 2008 is deciphered in the same way as code 3e. Therefore, these designations are considered equivalent.

2. Code 8e and 8c, like 8c1, indicates a breakdown, malfunction of the vibration sensor in the unit - it allows you to control the intensity and speed, movement in the drum unit in its different planes.

3. An error with code 8e1 stamped on the washer’s display indicates a malfunction directly in the operation of the electronic engine control and, in essence, is associated with a vibration sensor or tachometer.

4. Failures can also be a consequence of loss or reduction in the power of the engine itself.

The breakdowns themselves can be roughly divided into 2 groups - those that are not caused by the breakdown of parts, machine units and components, and they can often be eliminated on your own. The second group includes more serious breakdowns and require specialist intervention. Among the common reasons that lead to error 3e or 3C, experts include:

overloading the washing machine drum with things.
due to the fault of the manufacturer or the user himself, a foreign object gets into the space between the drum and the tank.
failure in the operation and settings of the control module, as well as the vibration sensor and tachometer.
a decrease in engine power level caused by brush wear or a broken winding.

Although the most common reason that the display of a Samsung washing machine displays this error, experts say it is the weakening of the drive belt tension.

When can you cope on your own?

What to do if such an error appears? In some cases, the breakdown can be fixed on your own. Next, we’ll look at the main situations in which you can fix a problem with your washing machine yourself.

If the drum is overloaded with laundry, divide the laundry into several parts. Even the instructions specify the maximum load for the machine - the more laundry you load, the more often this error will appear.
Random control failure in the system - modern units have a lot of different electronics, and the error itself can occur for no reason. In this case, they say that the system is “frozen.” Just unplug the machine and unplug it from the socket, and after a couple of minutes turn it on again.

If this does not help, you should call a specialist, because if the problem and malfunction lies in a more serious breakdown that requires replacement of parts, you will not be able to cope on your own.

Possible causes of malfunction requiring professional repair

As experts note, in Samsung washing machines, error 3e is one of the most common, just like 8e and EA. But they recommend not to fix it on your own, but to immediately contact a technician or a service center if the unit is still under warranty.

If during operation the machine takes in water, makes several revolutions of the drum, and, stopping, gives an error, then in this case a possible malfunction lies in the breakdown of the tachometer (Hall sensor). In this case, the technician changes the Hall sensor itself.
The machine operates in normal mode, but when you try to change the washing program, error 3e, or EA or 8e, and so on, appears on the display. The reason for such a breakdown may lie in oxidation, subsequent weakening of the contact of the magnetic ring of the tachogenerator, as well as the surface of the shaft in the engine structure. In this case, each surface of the tachogenerator assembly and the motor shaft is completely replaced.
An equally common problem that owners of Samsung washing machines may encounter is that the washing goes fine, but the laundry does not spin out afterwards. Often after this, error 3e or 3c appears on the unit’s display, as well as EA or 8e. As the experts note, the first thing to do is check the fastening, which can unwind during operation, causing the equipment to fail.
The washing machine draws water before starting work and, after starting, does not spin the drum, no matter what program is installed, the display will show an error of 3rd or another. In this case, experts talk about a malfunction in the unit’s engine. Most often they talk about a winding break or a direct short circuit. A malfunction of the winding itself in an electric motor is eliminated by many unit owners by rewinding it at the point where the integrity of the motor is damaged. But, as practice shows, this is an ineffective solution to the problem, since it is necessary to completely change the motor itself.
If the SMA stops, and then displays error 3e or EA, like 8e, 2-5 minutes after starting the wash, subsequent spinning, when the unit picks up speed. In this case, the technicians talk about problems with the engine itself - the drive belt has stretched, fallen off, or split. This problem will be indicated by jerks and “slips” in the operation of the engine during the washing process, and the tachometer sees this malfunction and displays it on the display. The solution to this problem is simple - technicians can simply change the belt in the drive system. Another reason for the error in this case may be wear of the electric motor brushes - in this case, the electronic field created by them will simply not be enough for a full wash and increase in speed. The solution to this breakdown is simple and quick - complete replacement of worn brushes, which can be done at home.
Some owners of Samsung washing machines may encounter a situation in which the drum spins after drawing water, and then the display shows an error code 3e, like EA or 8e. This error can occur at any stage of startup and operation of the unit: at the stage of washing, rinsing and spinning clothes. Most often, experts call the cause of such a breakdown a break in the electrical circuit of the tachogenerator - this could be a damaged wire or a short circuit, as well as broken contacts. The solution to the problem is to restore the broken integrity of the wire itself, or completely replace the cable. The place of the broken contact is re-soldered, weak contacts are cleaned, and then tightened.
Often the SMA turns off after the start of washing or rinsing, spinning, and error 3e appears on the display. In this case, the technicians talk about a malfunction in the control module itself. The signal coming from it disappears. Most often, the cause of such a breakdown is a broken track on the electronic board. It is possible that elements of the system have simply shorted out or burned out - relays, resistance, diodes or a capacitor, which are responsible for the speed, rotation of the engine during operation, as well as communication with the tachogenerator. How to fix the breakdown in this case? Simply a burned out and failed element of the system, be it a relay or a diode, is replaced with a new one. If the system module itself fails, it is replaced with a new one and such work is carried out exclusively by a master who has certain skills and knowledge.

How to fix the problem

After analyzing the reasons for the fault codes popping up on the washing machine display, it is important to find out how to fix the fault on your own. Here's what you need to do to resolve the error:

If the washing machine is overloaded, turn it off and remove the excess laundry. Then start the machine again.
If the drum jams, remove the foreign object through the hole for the heating element. To get the heating element, you will need to remove the front wall of the washing machine.
If there is a temporary control failure, you must turn off the machine by unplugging the cord for a few minutes, and then turn it on again.
Replace the burnt tachometer with a new one.
Check the motor brushes and replace them if necessary.
If the connection with the tachometer is broken, check and clean the element.
If the drive belt becomes loose, replace this element.
If the control module malfunctions, solder the burnt elements on the board or completely replace the module.

Now you know how to fix problems in a Samsung machine - most often you need to involve a specialist in this matter who will fix problems with the engine or tachogenerator. But in the first three cases, you can cope with the problem yourself.

Drum overload

If the drum is filled very tightly, you should lay out some of the things. This must be done even if the total weight of the items does not exceed the maximum allowed according to the passport for the machine.

It is important to ensure that the drum is not tightly packed with oversized bulky items. The hatch door should also close without effort.

Random control failure

A one-time appearance of error “3E” on the display may be due to a random failure, when there is no serious reason for this. If the machine is, as they say, “frozen” and displays “3E”, you must:

Disconnect the device from the network, even remove the plug from the socket.
Leave for a few minutes.
Insert the plug into the socket.
Turn on the washing machine.
Start the job.

What to do if the simplest measures do not help? You need to call a technician to fix the problem.

Error 3e in a Samsung washing machine

On Samsung washing machines, error 3e is not as common as all others, but, nevertheless, it can create a lot of difficulties for a user who suddenly loses a “home assistant” at a time when he needs it so much. When this error appears, like all other errors, the washing stops and does not resume until the cause of the problem is eliminated. Let’s begin to establish the causes of error 3e, and at the same time decipher it.

The moment of appearance of the code and its analogues

Error 3e appears quite rarely randomly. More often it “pops up” at certain stages of the washing program, revealing a certain pattern. Imagine a Samsung washing machine starts washing clothes. Water fills up, the drum gradually begins to spin, and suddenly a freeze occurs, the machine stops rotating the drum and at the same minute error 3e appears on the display. It also happens differently.

You are starting a wash program on a Samsung automatic washing machine.
The machine draws water and performs the wash.
Next, the washer drains the dirty water, collects clean water for rinsing, and starts rinsing.
This should be followed by the spinning stage, but the spinning does not occur. The machine, after turning the drum a little, freezes, giving an error code 3e.

After rinsing, the machine tries to spin the drum to a more or less decent speed, but this does not happen.

If you encounter exactly the above symptoms, but a different code appears on the display, remember that error 3e has analogues that have a similar interpretation. It is very possible that you will come across the following codes: 3C, 8E, EA, 3e1, 3e2, 3e3, 3e4, 3c1, 3c2, 3c3, 3c4, 8e1, 8c, 8c1. There are quite a lot of analogues, it’s easy to make mistakes, so be careful. Code EA is typical for washing machines that were released before 2008, but codes 8E, 8e1, 8c, 8c1 are typical for washing machines younger than 2013.

Another question arises: how does error code 3e appear on Samsung washing machines that do not have a display? In the picture below you will see the answer to it. When such an error occurs, two lights 400C and then Bio 600C light up on the display. But that's not all, the indicators indicating the washing programs will start flashing quickly.

How is it deciphered?

As always, let's start with a literal explanation of error 3e. It means there is a problem with the tachometer or engine. We are unlikely to be satisfied with such a lengthy description of the error, so we will try to decipher it in more detail. First of all, let’s decipher the twin errors that occur on some models of Samsung washing machines instead of the 3e code.

An error with the EA code is deciphered in exactly the same way as 3e, it’s just that this code was used on older models of Samsung washing machines, however, we have already talked about this above.
Codes 8e, 8c, 8c1 mean problems with the vibration sensor, which is installed on the most modern models of washing machines.

A vibration sensor is a device that allows you to control the movement of the drum in different planes, while a conventional tachometer can only control its revolutions.

Error 8e1 indicates serious malfunctions in engine control, in fact, a complete loss of communication with the vibration or tach sensor.
Well, errors of the 3C series may appear due to a loss of engine power in a Samsung washing machine.

Why does the code appear?

Conventionally, the problems that this error “symbolizes” can be divided into two categories. The first category includes problems that do not cause damage to the parts and components of the Samsung washing machine, and the second category includes more serious breakdowns that create the need to carry out serious repairs to the “home assistant”. So, let's start with simple problems.

At first glance it may seem funny, but such trivial things as overloading the drum with laundry can lead to an error with code 3e or 3C. If you put too little laundry, error 3C may appear. These codes can also symbolize drum jamming due to foreign objects getting between the tank and the drum if the engine does not have enough power to overcome the jamming. Any of the above errors can pop up due to a short-term failure in the self-diagnosis system, and if this is the case, you are very lucky - you don’t need to fix anything.

Let's move on to the second category of faults. Error 3e may result from complete combustion of the tachometer and complete loss of communication with it. If your Samsung washing machine has a vibration sensor instead of a tachometer, similar problems may arise with it. Not everything is going smoothly with the engine either. When error 3C appears, you can judge the loss of engine power due to worn brushes or a broken winding.

The tachometer may produce incorrect signals due to oxidation of the magnetic ring or the motor shaft. Also, dirt gets between the motor shaft and the tachometer ring, which causes the same problems. A weakening of the tachometer signal, or its periodic disappearance, may be due to poor attachment of this sensor to the engine; all this can also generate an error code 3e.

One of the rarest causes of error 3e and its analogues is a weakened drive belt. Due to such a problem, the engine cannot gain speed and spin the drum, which is sometimes perceived by the washing machine’s self-diagnosis system as a problem with the motor, which is why it issues code 3e.

Samsung washing machine - error codes 3E, EA, 8E

Note! The EA code is displayed on older Samsung washing machine models manufactured before 2007. Codes 8E, 8E1, 8C, 8C1 can only appear on new models produced in 2013 and later.

This error may also appear:

During the spin cycle: the Samsung washing machine refuses to spin and “writes” 3E as soon as it reaches the spin cycle. On programs without spinning, for example, “hand wash”, the code does not appear.
At any time during the washing or rinsing phase.

Attention! We are talking specifically about error 3E on Samsung SMA. Do not confuse this with error E3. These are different problems and codes.

Error 3E, 3C, EA, 8E - in what cases can you fix it yourself?

The drum is overloaded with laundry. The maximum load of the machine during washing is not indicated by chance. If you put more than the norm, then the engine “does not pull” such weight and refuses to rotate the drum. Because of which the machine gives an error. To deal with it, take out some of the laundry and start the wash again. If the error disappears, then the code “popped up” due to overload.
Random control failure. There is a lot of electronic stuff in the washing machine, and sometimes it gets weird.
The error may come on for no reason. Especially if it “draws” when you turn on the wash. A “fictitious” malfunction and a message about it can be “removed” by disconnecting the AVR from the network using the “Start/Stop” button. To be safe, you can completely turn off the power to the equipment and remove the plug from the socket. After a couple of minutes, turn it back on and start the wash again. If the cause was a failure, the error will not appear.

If the drum unloading and “restart” do not work, and error 3E, etc.

appears again on the Samsung washing machine, which means the equipment needs professional help.