Samsung washing machine errors: how to understand the problem and repair it

The appearance of errors 5E, E2, 5C in Samsung washing machines means problems with drainage. Sometimes the code on the display reads SE. But this is simply the specificity of the reflection of numbers and letters. This malfunction occurs when the Samsung SMA cannot drain water.

Reasons for the error How to fix it

There are several reasons for its occurrence, and if desired, you can fix it yourself, without involving a service center technician. On machines without a display, this error is indicated by the following indicators: the 40° button and all mode diodes.

Error display by indicators

Causes of errors

At different periods, the machine drains water and, using a special device - a pressure switch, determines its absence in the tank. If the drain does not occur, the following error occurs. The following reasons lead to this:

• Sewer blockage.
• The filter is clogged (coins, rubber bands, etc.).
• The drain hose is clogged or kinked.
• This occurs due to freezing during the winter season.

• Pump malfunction.
• Destruction of contacts and connections.
• The pump impeller or filter is damaged.
• The drain hose is too long.

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Note that this malfunction is quite common, due to the nature of the washing machine’s operation and the permanent connection to the sewer. Most problems can be solved with your own hands.

Let's consider the optimal sequence of actions for diagnostics and repair.

Error display on display.

Possible faults requiring repair

All errors that appear on the display and begin with code H can be corrected. You can fix some of them yourself. But if this does not work, then you should contact the service center. Specialists arrive at a pre-agreed convenient time.

Service center employees replace heating elements at home. To repair such errors, the washing machine is rarely taken to a service center.

Diagnosis and correction

Clogging is a common problem

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Drain clogs are a fairly common problem in residential buildings, whether they are new or not. Very often the situation is aggravated by incorrect connection.

To make sure that this was the problem, you need to detach the end of the drain hose from the connection to the sewer and direct it into a container. A bathtub or large bucket is best for this.

Then you need to select the program mode - separate drain and start. The appearance of error code 5E means that the cause is not a clog. If the drainage occurs without problems, then the sewer pipes need to be cleaned.

Checking the pump filter and drain hose

Pump hub

The next thing to check is the drain pump filter. You need to understand that there is water in the drum, and if you immediately unscrew the lid, a small “flood” will occur.

Some models have an emergency drain hose. With its help, the easiest way to get rid of excess water. For this, a deep cup is used, and gradually, by opening and closing the hose plug, the tank is released.

There is another method, but it is not applicable to all models. If the drain hose comes out of the housing from below, then water can be removed through it by lowering it to the floor and directing the end into a container, for example, a basin.

If it is not possible to use these methods, the only option left is to dispose of water through a filter. A shallow cup and a rag will help here. By slightly unscrewing the lid, a small amount is poured into the container. Then it is emptied and the operation is repeated.

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Important! Without this, further diagnostics will not be possible!

After the water has been drained, we take out the filter and check it and the pump volute for the presence of foreign objects that interfere with the operation of the pump. Then select the drain mode and turn it on. We don’t close the lid and see if the pump impeller is spinning.

If it doesn't rotate, that's not the problem. Otherwise, put the filter back and screw on the lid. Then, manually add several liters of water to the drum. We direct the end of the hose to the bathroom. We launch the drain mode separately. If the water flows, then the breakdown is fixed.

Otherwise, the problem is in the drain hose. The simplest thing is that it is pinched. But as a rule, a blockage occurs, especially if the hose has been extended. A plug forms at the junction, which prevents the passage of water. It must be removed to clean it.

This task is more difficult. It is most convenient to tilt the washer on its side. This will give you access to the connection between the hose and the pump. Using pliers, you need to remove the metal clamp and pull it out.

Rinse under strong water pressure. In this case, you need to compress and unclench it so that the dirt comes out of the corrugation. If it gets longer, be sure to disconnect it. Then assemble everything and check if it works properly.

Filter location on the washing machine.

Freezing of the SMA

Sometimes washing machines are used in unheated rooms: in houses located in gardens, cottages or garages. In this case, the drainage system may freeze. You need to understand that after finishing work, even in a working machine, a small amount of water remains.

In this case, the washing machine must be defrosted and dried. If the electronics are not damaged, then it will work fully.

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Inspect the pump and contacts

This device is a small electric motor. And everything that spins and spins breaks sooner or later. This often happens due to overload, due to constant blockages or the drain hose being too long, exceeding 4 meters. In another case - over time, after the resource has been depleted.

Washing machine drain pump.

The easiest way to check the serviceability is to connect directly to 220 volts.

There are two options:

• We turn the car on its side. After this you will have access to your contacts.

• We do partial disassembly. You need to remove the control panel and dismantle the front part of the case. A more troublesome task, but less time-consuming. You can watch the disassembly of the Samsung washing machine here.

We use a carrier with contacts. We connect to the pump and apply voltage. If the impeller does not rotate, then it is damaged and must be replaced.

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Note that sometimes contacts or wires are damaged. If the pump is working properly, this is the reason for the lack of drainage and the occurrence of error 5 Samsung washing machines. As a rule, this is visible visually and you can fix it yourself.

A more complex option is damage to the wire in depth. In this case, you need to unwind the cable and call the tester, right up to the control module.

Mechanical damage

If the pump impeller or filter, which is sometimes called the concentrator, breaks down, the required traction force does not occur. As a result, water is not pumped out of the tank, and an error appears.

This happens due to foreign objects entering the cochlea: pins, paper clips, toothpicks, coins, bolts and bra underwires. In this case, you need to replace the pump or filter. Repairing plastic parts is not possible.

As a summary: most of the reasons that lead to error code 5E, E2, 5C can be corrected yourself without calling a Samsung washing machine repair technician.

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Long water drain hose

Quite often the drain hose is extended. This is done to make the washing machine more convenient for use.

The manufacturer states that if its length exceeds 3 meters, the pump may not cope.

Samsung washing machine error codes

Many different digital codes may appear on the display of the automatic machine, indicating a malfunction. In order to eliminate the cause of the appearance, you need to know the decoding of these codes. Thanks to at least some knowledge about error codes, you can do without the technical services of a specialist.

So, let's look at the errors of the Samsung washing machine:

• 4E - notifies that the washing machine is not drawing water. The cause may be low water supply pressure in the hoses or a failure in the control system. In order to eliminate the problem, you should normalize the pressure in the pipes and check the functionality of the control module. You also need to make sure that there is normal water flow in the pipes and that there are no foreign objects.
• dE - appears due to an incorrectly closed loading tank door. You need to check the door contact connections for damage. In addition, you need to make sure that the lock fuse is working properly. If the part is broken or damaged, it is better to replace it with a new one.
• UE - the appearance of such an error indicates an uneven load on the washing machine. To eliminate the error, you need to remove all the laundry and place it evenly in the loading hatch.
• 3E - notifies about tachogenerator dysfunction. You should check the spare part for defects, and also make sure that the main control module is operating normally.
• bE - lights up as a result of a short circuit in the washing machine motor. It is necessary to check the electric motor and control system for defects. You also need to check the voltage in the automatic machine.
• OE - occurs due to overfilling of the automatic washing machine. You need to check all connections and contacts, and also make sure that the pressure switch is working properly. This problem can occur as a result of using the wrong washing powder.
• LE - this code appears due to a water leak. It is necessary to check the water sensor in the washing machine. If it is broken, you should replace the spare part with a new one.
• HE - this error is displayed on a Samsung washing machine when the water in the automatic machine does not heat up. In order to eliminate it, you need to check the thermostat and heating element. It would be a good idea to make sure that the wires in the heating parts are connected correctly.
• CE - notifies you if the water temperature in the washing machine is too high or low. The functionality of the thermistor should be checked. If it is defective, replace it with a new one.

How to remove a blockage in a drain and sewer hose

If fault code 5E occurs, which is associated with a blockage in the drain hose, proceed as follows:

• Disconnect the drain hose from the washing machine;
• Rinse it with a powerful stream of water;
• Bend and straighten the hose while flushing to remove all dirt and reset the error.

If the SE error appears on the display, this may be due to a large amount of dirt and debris in the sewer pipe. This is indicated by the fact that water does not leave not only from the washing machine, but also through the sink. To fix this problem you need to do the following:

• Remove the siphon plug and rinse all its “insides”;
• Pour a substance into the sewer pipe to remove blockages;
• Clean the drain with a wire bent at the end.

When to call a professional

If 5E is displayed when the washing machine is operating, then sometimes the code indicates:

• Problems with the drain pump. It will need to be replaced;
• Broken electronic controller. It is necessary to replace the burnt elements of the microcircuit or solder the burnt contacts;
• Damage to the wiring connecting the drain pump and the controller. The break point is restored or the cable with wires is completely changed.

If the machine shows code 5E on the display, then you can eliminate the cause of the malfunction yourself. But in the event of a serious breakdown, you cannot do without the help of a professional.

How to fix the problem yourself

Basically, the inclusion of the Sud (5ud) or SD (5D) code is for informational purposes. If such an error is found, it can be easily eliminated. You need to wait 5 to 15 minutes for the foam to settle. The machine will remove the foam on its own and continue operating as normal. In some models, you need to press the “Start/Pause” button to actively remove foam (you need to read the instructions).

Advice:

To prevent the 5D error from occurring, you must use only high-quality powders or liquid laundry detergents. The packaging of the product must indicate “automatic”. On average, 1 tbsp of powder is needed for 2-3 kg of dry laundry. Fluffy items also contribute to excessive foaming.

If a lot of foam has formed, the washing mode does not end, the sensor with the error code (5D, sud or suds) constantly blinks:

• It is necessary to interrupt the wash;
• switch to the drain program;
• take out the laundry;
• Check the drain filter, most likely it is clogged. It will need to be cleaned. You will learn more about the location of the filter from the instructions for the device;
• rinse the powder dispenser and the drum itself from detergent residues;
• start washing without laundry and powder in the “Cotton” mode, with a temperature of 60 degrees (to wash the internal parts of the machine from foam).

If an error occurs, but there is no foam formation, this indicates a breakdown. But still try to clean the drain filter of the device and start a new wash without laundry and powder. If the error code does not disappear, you need to contact a specialist.

When to call a professional

When, after all the steps described earlier, the Samsung washing machine continues to show error E5, contact a specialist for help. Only a specialist can diagnose the cause of serious malfunctions that require professional intervention.

Call a repair specialist if:

• The device does not drain liquid and does not turn on the speed to twist clothes. This most likely means that the pump has become unusable and needs to be repaired or replaced altogether.
• Does not drain liquid and displays 5E. The internal channel from which water enters the filtration compartment may be clogged. In this case, the device should be disassembled.
• During the washing process, the appliance simply stopped and displayed SE without draining the water. This may mean that the board in the electronic control system has burned out. The chip can be repaired or replaced.

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How to fix it yourself

If the device displays error 5E, do not rush to call customer service.

To get started, follow the steps for which you do not need to have special knowledge and skills:

1. Turn off the device.
2. Open the compartment with the filter and water drainage sleeve.
3. Remove the plug and let the water pour into the container you previously prepared.
4. The screw that you will see in the filter must be turned in the opposite direction from the clockwise direction.
5. Get rid of the accumulation in it.
6. Return everything to its place and close the compartment.

If after these manipulations the problem is not resolved and the Samsung washing machine continues to display error 5E on the mini-display, check the sleeve for draining dirty liquid:

1. Separate it from the switched off device.
2. Rinse it under strong pressure.
3. To make cleaning more effective, bend it along its entire length.
4. Put it in place.

If even after these steps the error code E5 does not disappear from the mini-monitor, you may need to clean the sewer system in the room where the automatic device is installed.

Blockages in drainage pipes are also indicated by stagnant water in the sink, shower stall or bathtub.

If you are sure that all contaminants have been eliminated, but error 5E has not gone away, most likely a micro-failure has occurred in the control device or pump.

Preventive actions

Simple preventive measures will help maintain the performance of the heating element.

1. It is necessary to regularly clean the heating element with special chemicals. They are used in accordance with the instructions.
2. You should not use detergents for hand washing in the machine, as they create a lot of foam.
3. After washing, the rubber cuff must be thoroughly wiped, removing all moisture.
4. The machine door must be handled very carefully, in one motion.
5. Storing detergents or other heavy items on the surface of the machine is not allowed.
6. Do not overload washing machines. For example, if a Samsung Diamond washing machine is designed for 6 kg, then it is unacceptable to load more.

Repairing a washing machine is not always a difficult and impossible process. You can often get rid of the malfunction indicated by the display on your own.

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Check sewer connections

You can fix the problem of pipes clogged with debris yourself by using a special tool or a plunger. You can also clear the blockage by disassembling the siphon.

But even when the drainage system is completely cleaned, error 5E in a Samsung washing machine may appear if you missed one small but important area, namely the junction of the drain hose and the sewer pipe.

Disconnect the machine pipe and lower it into the sink, bathtub or toilet. Program the appliance for washing and wait for the first liquid to drain. If the value 5E is not displayed on the washing machine, the problem is not with the device.

Decoding the code

A description of the code can be found in the instructions for the washing machine. According to the user manual, code 5e appears when it is impossible to drain. The system generates an error because it cannot continue the loop. Forced stop does not occur immediately after starting the wash. The code will appear on the display 10 minutes after the problem is registered.

The breakdown will appear when the machine finishes cleaning and tries to drain the water. However, the used liquid will not be able to leave the tank, so the system will generate an error. Another option is that dirty water has gone down the drain, but the system does not register this moment. Then the code appears despite the absence of liquid in the tank.

In old-style cars, the fault appears under the following codes:

• SE;
• E2.

The second combination is often found on models manufactured before 2007. If the machine is not equipped with a display, the fault will be indicated by an indication. First, the 40 degree temperature LED will light up. Secondly, the indicators of all cleaning modes flash. In general, code 5e occurs quite often.

Fortunately, up to 50% of all breakdowns can be resolved independently. There is no need to contact the services of specialists; it is only important to correctly diagnose the problem.

In many old-style cars, the system is equipped with a visually similar code - E5. However, its appearance indicates a problem with the heating element.