What is the meaning of error E08 on a Candy washing machine, and how can I fix it?

#candy-washing-machine-errors

Published: 15 Jan 2021

Candy washing machines are reliable, but sometimes owners discover that the equipment did not finish washing and stopped with an error. One of the most common encodings in Kandy is E 08.

The error appears more often during the washing phase, but sometimes lights up during rinsing or spinning. Situations and behavior of the machine may differ:

• the drum does not spin at all;
• the machine sharply increases the rotation speed of the drum at any stage of the program, then stops and issues E8;
• the drum rotates only in one direction;
• SMA Kandy stops washing and shows error code E08.

From the experience of the masters! On different models, the Candy washing machine may show an error code E08, E8, Err 8 or Error 8. This is the same error.

What does the code that the Kandy washing machine produces mean?

This coding on the Candy display is due to the lack of rotation of the drum. This may be a malfunction of the tachometer, wear of the motor brushes or its braid, as well as malfunctions in the control module. The problem manifests itself by issuing an error code and stopping work when the drum does not spin.

Before this, one of the following situations could have occurred:

1. The rotational movement of the drum does not occur at all.
2. The drum was spinning in one direction, and it did not change.
3. For a short time the drum rotated in one direction at high speed.

Depending on the device model, the code on the display may look different. It could be:

• "ERROR8";
• "ERR8";
• "E8";
• "E08".

In devices without a display, the washing machine indicates a failure by a series of flashing indicator lights.
The manufacturer assumes that the number of blinks corresponds to the error number. For E08, these are 8 intermittent light signals that are repeated after a pause of several seconds. Depending on the Kandy model, different indicators may flash. The user simply needs to count how many intermittent signals are generated between pauses.

If the error is one-time and was caused by a random combination of circumstances, the issue can be resolved by rebooting the device. To do this you need to do the following:

1. Turn off the washing machine.
2. Remove the plug from the socket.
3. Leave the device turned off for 15 minutes.
4. Turn it on again.
5. Restart.

If a reboot does not help resolve the issue, more thorough diagnostics and repairs will be needed.

Error E08 in SMA Candy without screen

Error 08 in models without a screen can be identified by the blinking indicator lights. The SMA will produce a series of eight flashes in a row, followed by a pause lasting from 5 to 13 seconds and again eight flashes.

Various indicators may light up, depending on the line. For example:

• Models of the Candy Grand series indicate an error with the LED of the “Intensive Wash” button (an icon of a shirt with stains) in combination with the first paw on the left in the indication of the countdown system (usually the “90” indicator);
• In the Candy Smart series - an indicator of the “Intensive wash” button (an icon in the form of a shirt) and an upper LED in the light indication of the reverse time countdown system (this can be “90” or “Start”).
• In the Holiday and Aquamatic lines, the “Wash with cold water” function indicator, which is shaped like a snowflake, blinks.

Reasons for the failure and ways to eliminate it

Code E08 requires, in most cases, serious analysis and further repair. If the cause is not an accidental failure of the module, then partial disassembly of the washing machine will be necessary for diagnosis and repair.

Failure of the tachometer

A tachometer is a device that is responsible for the rotation speed of the drum . If this unit is inoperative, the Candy washer cannot determine at what speed it is spinning. In this case, the washing process stops after drawing water - the drum does not rotate, and the corresponding error code “E08” appears on the display screen.

To analyze the condition of the tachometer, you must gain access to the part. First you should inspect the condition of the contacts. Afterwards, take measurements with a multimeter.

The solution to the problem is to remove the failed sensor and replace it with a new one. Failure of the tachogenerator is the most common cause of E08.

Brush wear

In commutator-type motors, brushes take part in creating an electromagnetic field, due to which the motor rotates. Physical wear of the brushes causes them to lose functionality , and the engine cannot gain the required power.

If the brushes protrude less than 10mm, they lose contact with the rotor. In this case, they are replaced, and both must be replaced at once, even if the second is less worn.

When the brushes are worn out, the first manifestation may be a lack of required spin speed. Over time, as wear increases, the problem extends to the rotation of the drum during normal washing. The solution to the problem is to replace the motor brushes .

How to get to the motor brushes in a Kandy washing machine, and how to change them - in the video below:

Control unit malfunction

The Candy control module coordinates all processes that take place in the washing machine. If it fails, the necessary commands do not pass and work stops. If the elements of the electronic board (resistor, semistor, etc.) that are associated with the rotation of the drum burn out, code E08 can also be generated.

Failure manifests itself in different ways . This can be either a complete absence of rotational movement of the drum, or movement strictly in one direction, without reverse. There may also be a situation with a rapid increase in speed and a sharp stop. In all cases, Candy displays E08 on the display.

To accurately analyze the condition of the board, it is removed and diagnosed. Repairs can only be made with the part removed. To do this, the machine is de-energized and partially disassembled.

Burnt out elements are replaced, tracks are soldered. In situations where the board is seriously damaged and cannot be repaired, it is replaced.

Motor malfunction

When washing, the Candy motor ensures the rotation of the washing machine drum. If the unit fails, the washing machine fills with water, but the drum does not rotate. The program is interrupted with E08 displayed.

An engine can fail for various reasons:

• break in the winding;
• turn-to-turn short circuit, etc.

Engine repair is not advisable. If a part breaks, it must be replaced. If a washing machine with a failed motor is very old, then it may make sense to purchase a new machine rather than carry out very expensive repairs to the old one.

Wiring irregularities

If there is damage in the electrical circuit of the Candy tachometer, motor and control module, code E08 may be generated. If the signal does not pass through due to broken contacts and broken wires, it is necessary to disassemble the washing machine.

The reason may be not only broken wires, but also oxidation , destruction or weakening of the contact terminals. This situation can manifest itself in the complete absence of even attempts to start the engine. The drum does not rotate.

The identified break needs to be repaired. If necessary, change the entire cable, clean the terminals, solder them and perform other work.

How to properly reboot the machine

Before restarting the product, carefully study the instructions for your particular washing machine model, since each brand of machine has its own design features and certain methods for urgent stopping. We will look at general recommendations for properly rebooting the machine.

How to stop the program: options

Most washing machines have two unified options for urgently resetting the installed program.

First option

If the “Start” button in the unit also serves as the “Pause” button, then you need to press it once to stop the wash and wait a couple of seconds. After this, the door lock should unlock. Now you can load additional laundry into the drum or take out an item that accidentally got into it, forgotten in your pocket. Before opening the door, make sure there is no water inside, otherwise it will spill out.

Healthy! If water has already accumulated in the washing machine, drain it manually using the drain filter (a small hatch at the bottom of the machine).

Second option

By pressing the "Start/Pause" button, the program is completely reset. In this case, turning off is not done by pressing it once, but by holding the button for a long time (5-6 seconds). Further events will develop depending on the modification of your device:

• in more modern models, after holding the “Start/Pause” button for a long time, the machine will drain the water on its own and the door will unlock;
• In older models, automatic drainage of water is not provided; it must also be drained manually through a drain filter.

Why do you need to reset the program correctly?

Many users believe that the problem of urgent work stoppage can be solved by simply disconnecting the device from the electrical network. Yes, this will allow you to turn off the washing machine, but the previously selected mode may not be reset, since often automatic machines “remember” the last settings and will start them again after turning them on. In addition, due to a sudden disconnection from the network, an important part of the unit - the control board - is at high risk of breakdown.

If the power is out

In the event of a sudden power outage, first of all, disconnect the device from the network. To do this, you need to remove the cord from the outlet so that the washing machine is not subject to a sudden voltage drop.

Call the master

With error E08, in most cases, the help of a specialist is required. You can find a specialist via the Internet by searching for a Candy washing equipment repair company in your city. To avoid falling for scammers, it is advisable to give preference to those companies that have been operating for more than one year and have good reviews.

The cost of work depends on the complexity of the breakdown. The price list of different companies very often has significant differences not only across regions, but also within the same locality.

The average cost of work in Moscow is:

• repair of electrical wiring – from 1,500 rubles;
• repair of the control unit – from 2,400 rubles;
• replacement of motor brushes – from 1,700 rubles;
• replacement of tachometer – from 2,00 rubles, etc.

After the repair is completed, a test run is performed. If everything is in order, the master issues a guarantee.

Possible faults requiring repair

Over 10,000 Kandy washing machines were repaired by RemBytTech specialists. We have summarized our experience and identified the most common breakdowns in which error E 8 occurs.

In this case, code E08 is displayed.

• does not spin the drum at all;
• rotates in one direction only;
• breaks at high speeds after switching on

after which error 08 is displayed.

• restores damaged wiring or completely changes the cable loop;
• if the contacts are damaged, solder them or replace them with a new contact group.

*Please note that prices are for repair work only. Spare parts required for repairs are paid additionally.

If your Kandy washing machine has stopped washing and shows error code E08, do not hesitate to repair it. Call:

Or submit an online application.

RemBytTech technicians have many years of experience in diagnosing and repairing Candy washing machines. They will accurately determine the cause of the emergency code and carry out all repair work right at home. Quality is confirmed by a guarantee of up to 2 years . Contact us!

Rate this article: 4.3 1 5 21 votes (average 4.3 based on 21 votes)

Prevention measures

In order not to encounter (or encounter as little as possible) error E08, you must follow preventive measures:

1. 
   You should not operate the Candy washing machine non-stop, without giving it a break, and running several cycles in a row. Such intensive work can lead to failure of important components, including the motor.

2. The washing machine should not be constantly kept in a damp room, as this provokes corrosive processes. Even if the device is not used for some time, it should be stored in a dry place.
3. The washing machine must be connected to a separate outlet with an outlet for the machine.

In private buildings, household appliances should be protected from rodents that can damage the wiring, including inside the washing machine.

Tips for all cars

There are errors that are common to all machines. At first glance, they are banal, but often problems arise precisely because of carelessness.

1. The washing machine does not turn on. You need to check whether the machine is connected to the outlet and make sure that there is electricity throughout the house.
2. Large amount of foam. Check to see if hand washing powder has been accidentally added.
3. Water does not flow into the drum. It's worth checking to see if delayed start is enabled.
4. There is no draining of water and no spinning after a completed program. The following modes can be set: no spin, no draining or light ironing.
5. Indicators light up randomly. You need to restart the washing machine by turning it off for 2 minutes.
6. Large vibration during machine operation. Is the equipment priced correctly? The drum may be overloaded.

After reading the information, you must remember that washing machine error codes do not eliminate the problem, but tell you where to look for it.

TOP stores of washing machines and household appliances:

• mvideo.ru/- household appliances store, large catalog of washing machines
• holodilnik.ru – Inexpensive store of household appliances.
• techport.ru - profitable modern online store of household appliances
• citilink.ru is a modern online store of household appliances and electronics, cheaper than offline stores!
• ru.aliexpress.com - spare parts for washing machines

Recommendations

With E08, the following expert advice can help:

1. It is advisable to replace broken components in a washing machine with original parts that correspond to the specific model of the device.
2. They do not disassemble a washing machine that is under warranty on their own.
3. Repair of complex components should be entrusted to professional craftsmen.
4. All work that requires opening the Candy case is carried out with the water supply to the washing machine shut off and the electricity turned off.
5. If dismantling of elements is required, the supply wires must be pre-marked. You can also take a few photos so you don't make any mistakes with the connections during the assembly process.

You need to check the temperature sensor

To check the temperature sensor, you will have to remove it from the car. Disconnect all power wires from it, loosen the fastenings and remove the sensor from the car. After removing the sensor, you need to measure the resistance using a multimeter. Let's look at how to do this.

1. Prepare the multimeter for resistance measurement mode.
2. Connect the probes to the contacts of the temperature sensor. At a temperature of 20 degrees, the resistance should not exceed 6000 Ohms.
3. Pour warm water into a small container and immerse the sensor in it. After placing a working sensor in water, its resistance will be understood. At a water temperature of about 35 degrees it should reach 1350 Ohms.

Do not continue to use the sensor if it is faulty! If this part breaks down, it must be replaced; it cannot be repaired. Operating a faulty sensor will lead to a large number of new breakdowns.

Diagnostics

To diagnose the machine you need:

1. 
   Set the switch to OFF, while the drum should be empty.

2. Find the first additional function button on the left, press and hold to move the switch to the second position, basically this is a temperature indicator of 60 degrees.
3. Wait 5 seconds, all indicators should light up, and only then release the additional functions button and press “Start”.

If it doesn't work, repeat these steps with another additional function button.

What happens during diagnosis?

1. The machine draws 6 liters of water through the powder and prewash compartment.
2. Pauses and starts the heating element.
3. Gets water.
4. The drum starts up.
5. Pause again (4 seconds).
6. Simultaneous collection of water and drum operation.
7. Checking the pump with the water completely drained.
8. Spin starts.

Diagnostics completed. After completion, all indicators should light up.