Hansa comfort 800 error codes

The Hansa company produces high-quality washing machines. Comfort and Optima models have an internal testing system that independently diagnoses the operation of the device, all processes of its functioning, detecting any defects. This test allows you to make spot repairs if Hansa equipment breaks down.

Hans washing machine

To correctly recognize the problem, you must have a list of error values, the codes of which are displayed on the display.

Hansa Comfort 1000 washing machine error codes

Hansa Comfort (800, 1000, 1200) may generate errors, the codes of which are indicated by a capital letter E and numbers:

01 – no door lock signal;
02 – the period for raising the drum to the required level has been exceeded by 2 minutes;
03 – the liquid discharge process takes more than 1.5 minutes;
04 – drum is full of water;

05 – the process of drawing water to the set level lasts more than 10 minutes;
06 – the pressure switch does not detect the emptyness of the tank after 10 minutes of draining;
07 – liquid leakage into the pan was detected;
08 – network power is higher than normal;
09 – some foam remains in the device;
11 – the triac that controls the door lock does not turn on;
21 – drive motor stop due to lack of feedback signal from the tachometer;
22 – independent operation of the drive motor;
31 – disabling the temperature sensor of the washing machine;
32 – separation of the temperature device;

42 – after the program ends, the device door remains closed for more than two minutes;
52 – violation of the device’s non-volatile memory.

When any error code appears on the Hans Comfort model, the washing machine stops the washing program and displays the problem found on the screen. Some values may be displayed immediately when the device is turned on.

These errors in the Hans Comfort 800-1200 washing machine allow you to carry out the most accurate repair work without additional diagnostics.

Washing machine Hansa Optima 800 description

This model of washing machine copes with its functions perfectly. It perfectly washes any type of fabric, any thing, rinses well and wrings out well. The machine has front loading, an inclined drum (for 3-D washing) and a huge loading hatch. Clear electronic controls, many necessary functions. The design of the machine is very beautiful and looks good in the interior. The dimensions are not large, it will fit well even in a small bathroom.

Washing machine Hansa Optima 800 instructions. How to download instructions?

The Hansa Optima 800 manual is easy to download; at the beginning of the page you will see a table:

Right-click on the PDF image, then look for “Save As” in the list, then save the Hans Optima 800 washing machine instructions in Russian on your PC, for example:

And the last step, select the folder in which you want to save the Hansa Optimum 800 operating instructions manual, for example on your desktop:

We hope you were able to find the Hansa washing machine instructions, download and use it successfully. We wish you pleasant use of your washing machine. The instructions are stored on our server, a direct download link is available for you, as well as other manuals for Hansa products.

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Detailed instructions for a Hansa brand washing machine will help you resolve issues with the technical characteristics and control unit of this machine, find out how much laundry can be loaded into this washing machine, how much and where to pour washing powder, as well as installation and connections, as well as how to use the control module washing machine.

Hans Optima washing machine: errors and their codes

Hansa Optimum series (600, 800 and 1000) has the following errors, the codes of which are the same as the Comfort model, but have a letter designation:

D – device door malfunction, corresponds to indicators E 01, 11, 42;
B – the drum is filled with water to the required level for more than 2 minutes;
A – liquid leakage into the pan was detected;

C – malfunction of the drive motor, corresponds to indicators E 22, 32;
A+C – the tank takes water to the set level for longer than 10 minutes;
B+C – liquid discharge from the drum lasts more than 1.5 minutes;
B+C+D – when discharging water for more than 10 minutes, the device does not indicate that the tank is empty;
A+C+D – there is a lot of foam left in the drum;
C+D – the liquid level in the drum is exceeded;
A+D – short circuit or disconnection of the temperature device;
A+B+C+D – network performance has exceeded the permissible values;
B+A – violation of the device’s non-volatile memory.

Reasons for errors

Error codes for Hansa Comfort washing machines (800, 1000, 1200) and Hansa Optima models (800, 1000) may occur due to the following malfunctions of the equipment:

the door lock is faulty, the triac is broken or it is automatically blocked (E 01, 11, 42, D);
low pressure in the water supply, clogged hoses, a faulty or broken sensor that takes into account the amount of water collected or its level indicator (E 02, 04, 05, B, A+C, C+D);
clogged hose filter or pump that discharges water (E 03, 06, B+C+D);
The temperature device of the washing machine is broken, there is a short circuit or a chain break (E 31, 32, A+D);

malfunction or short circuit of the drive motor (E 21, 22, C);
failure in the power supply parameters (E 08, A+B+C+D);
failure in non-volatile memory, destruction of its microcircuit (E 52, A+B);
the float sensor is faulty, liquid leaks into the pan due to depressurization of the drum or other elements (E 07, A).

Repair work on Hansa Comfort and Optimum washing machines should be carried out by professionals to avoid further unwanted failures and disruptions.

Thus, the Hansa Comfort and Optimum series (800 and others) have a convenient diagnostic system, which, if the washing machine breaks down, shows the required code and allows for quick and targeted repairs.

HANSA - service test

Service test of Hansa washing machines.

With this lesson you can diagnose your washing machine and identify the problem.

To check, you need to connect the washing machine to the water supply and drain (required).

Let's get started!

PICTURE 1

The procedure for running a service test is as follows:

Set the program switch to position 1 (Fig. 1);
Press and hold button 17 (START/STOP). At the same time, switch programs as follows: 1 (initial position) - 16 - 15 - 16 - 15. The handle is held in each position for at least 1 s;
After this, the indicator G1 (START/END) should blink;
Release button 17;
Alternately (with a delay of 1 s) move the program switch to the following positions: 14—13—12—11—10—9—8—7—6—5—4—3—2;
Press and hold button 17;
Turn the program selection knob to position 2;
Release button 17.

If the service test has been launched correctly, the G2 (OPERATION) and G3 (DOOR LOCK) indicators should light up on the front panel of the washing machine.

Then the verification operations of the service test are performed in the following sequence:
Move the program selection knob to one of the positions other than 1 and 11—16.
Press and release button 17 (START/STOP).
They control the execution of the selected service test operation (depending on the position of the program selection knob - see Table 4). During the test, indicators G2 and G3 are illuminated, but indicator 17 (START/STOP) is not.

Note.

The service test can be interrupted at any point. To do this, press and hold button 17 for 3 seconds.
During the service test, the door lock is always on (and the G3 indicator is on).
Before selecting the next step of the service test, you must wait until the previous one is completed.
Selecting any position from 1 and 11 to 16 with the program switch ends the test without pressing button 17.

Table 4.Service test.

Program switch position number (Fig. 3)	Name of test operation	Test operation execution order
2	Checking whether the tank is filled with water through the main wash chamber	The water inlet valve (EV2) opens and water flows through the main wash chamber until the water level in the tank reaches the nominal level
3	Checking the water filling of the tank through the main wash and rinse chambers without level control	Two valves open (EV2 and EV3) and water flows through the main wash and rinse chambers until the level sensor generates a “TANK OVERFLOW” signal.
4	Checking the water filling of the tank through the prewash chamber without level control	The valve (EV1) opens and water flows through the prewash chamber until the level sensor generates a “TANK OVERFLOW” signal.
5	Checking water pumping with the drain pump	The drain pump turns on and runs for about 80 seconds. It turns off after the level sensor generates the “EMPTY TANK” signal
6	Checking the heating element and temperature sensor	Valve EV1 turns on and water enters the tank until its level reaches the nominal level. Then the heating element is turned on and the water is heated to a temperature of 40 “C. Its value is controlled by a temperature sensor
7	Checking the operation of the drive motor in washing mode	The drum begins to rotate as follows (the speed is the same as in the washing mode - 53 rpm): 12 s clockwise - pause 3 s - 12 s counterclockwise - pause 3 s. Then the cycle repeats
8	Checking the operation of the drive motor in spin mode	First, water is pumped out of the tank using a drain pump. When the “EMPTY TANK” level is reached, the drive motor is turned on in spin mode. All actions are performed according to washing program 8 (see the operating instructions for the washing machine), which is turned on when the program switch is in position 9 (see Fig. 1)
9	Checking the Aqua Spray water injection system. In SM without this system, the usual water supply is made	Within 3 minutes, the water intake valve EV1 and the distribution valve DV are turned on. Then the water is pumped out by the drain pump to the “EMPTY TANK” level.
10	Checking the door lock	All washing machine functions are disabled except the door lock
1 and 11-16	Selecting any of the listed positions leads to the completion of the ST execution	Reserve items for future test extensions

SM error codes
Both during normal operation of the washing machine and during a service test, errors may occur (which are displayed on the indicators on the front panel of the washing machine). The control system stores the last 8 error codes. If there is a need to view all codes, this is done as follows:

enter service mode (as preparatory operations when running a full test);
sequentially set the program selection knob to any of positions 2-9 (see Fig. 1), and position 2 corresponds to the last error code, 3 to the penultimate one, etc.;
simultaneously press buttons “A” and “D”;
read the error code on the indicators. Error codes and their possible causes are given in table. 5.

In the PC series of HANSA washing machines there are two lines - “Optimum” and “Comfort”. They differ in the set of functions and some technical characteristics, and externally - in the absence of a digital-alphabetic indicator in the first line (see Fig. 1), as well as in the purpose of some buttons.

Since the layout of the controls for both lines of washing machines is identical (except for the indicator), the figure shows the “Comfort” front panel to refer to the controls of the other line.

For both SM lines, the error code indication is accompanied by flashing indicator G1.

In the “Comfort” line, the error code is displayed on the alphanumeric indicator in the form of the letter “E” and a two-digit digital value (Exx), and “Optimum” - in the form of combinations of indicator lights A-D (Fig. 1), located next to the function buttons .

To reset the indication of an error that has occurred, press button 17 for 3 s.

Table 5 Error codes for the Hansa washing machine.

Error code in SM “Comfort”	The glow of LEDs (Fig. 3) in the “Optimum” SM	Possible cause of error	Operations performed by the washing machine when an error occurs	The error may be caused by the following reasons:
E01	D	Lack of control signal for door lock activation	After 15 s an error code is displayed and the washing program is interrupted	— the door is open; — the wire connections from the controller to the door lock are damaged; - faulty locking device or limit switch
E11	D	The door lock power supply circuit triac does not turn on	After 2 s an error code is displayed and the washing program is interrupted	— a defect in the electronic controller (the control triac is faulty)
E02	B	The time it took to fill the tank with water to the nominal level exceeded 2 minutes	After the wash is completed, an error code is displayed. The mode of filling the tank with water above the nominal level is blocked	— low water pressure; — partial blockage of water supply hoses or solenoid valves
E05	A, C	The time to fill the tank with water to the nominal level exceeded 10 minutes	The washing program is interrupted and an error code is displayed	— low pressure or lack of water in the water supply; — blockage of water supply hoses; — the water supply valve is faulty; — the water level sensor is faulty; — the electronic controller is faulty or the wire connections between it and the level sensor or valve are damaged; — blocking of the resetting valve in the “off” position (in SM with the Aqua Spray system)
E03	B, C	The duration of draining water from the tank exceeds 1.5 minutes	The maximum spin speed when an error occurs is limited to 400 rpm. An error code is displayed at the end of the program	— partial blockage of the drain pump filter; — partial blockage of the drain hose
E06	B, C, D	After 10 minutes have passed after the water starts draining, the level sensor does not generate the “EMPTY TANK” signal	The washing program is interrupted and an error code is displayed	- the drain pump is blocked or faulty - the drain hose is completely blocked; — the level sensor or its wire connections are faulty; — blocking of the resetting valve in the “on” position (in SM with the Aqua Spray system)
E09	A, C, D	During the last spin, excess foam appeared in the CM, which could not be removed	The program is interrupted without starting the spin cycle. Error code displayed	The next time you wash, you need to add powder in such an amount that there is no excessive foaming.
E04	C, D	The level sensor generates the “TANK OVERFLOW” signal	The washing program is interrupted, the drain pump is turned on, and an error code is displayed. After 1.5 minutes have passed from the moment the level sensor generates the “EMPTY TANK” signal, the drain pump turns off	— one or more water inlet valves are blocked in the “open” position; — during the washing process there was a significant increase in water in the water supply; - water level sensor is faulty
E31	A, D	Temperature sensor short circuit	The program does not interrupt, an error code is displayed at the end	- short circuit of the temperature sensor or its wire connections
E32	A, D	Temperature sensor break	The program does not interrupt, an error code is displayed at the end	— break in the temperature sensor circuit
E21	WITH	The drive motor is blocked - despite the fact that power has been applied to it, there is no feedback signal from the tachogenerator	The program is interrupted and an error code is displayed	— the drive motor (tachogenerator, thermal switch) is faulty; — non-contact of wire connections between the drive motor and the controller board
E08	A, B, C, D	Power supply parameters are outside the recommended limits	The error can appear at any time: both during washing and when turning on the SM. After fixing the error, the washing program is interrupted	Check the parameters of the power supply network (voltage 160...253V, 50/60Hz)
E22	WITH	Drive motor rotates without proper command	The program is interrupted and an error code is displayed	- short circuit of the drive motor triac (on the controller)
E07	A	A water leak has been detected into the lubrication pan - the float sensor has tripped	The program is interrupted and an error code is displayed. The drain pump turns on and then turns off after 1.5 minutes have passed after the level sensor generates the “EMPTY TANK” signal.	— water leaked into the pan of the machine due to depressurization of the tank, connections or hoses; — float sensor is faulty
E42	D	After completing a wash program, the hatch door is locked for more than 2 minutes	An error code is displayed. To enable a new washing program, you need to reset the error code indication (press button 17 for 3 seconds, see Fig. 3)	— malfunction of the door lock, electronic controller (lock triac) or mechanical locking of the door itself
E52	A, B	SM non-volatile memory failure	The error code is displayed immediately after turning on the SM	— data destruction or malfunction of the non-volatile memory chip of the electronic controller. In this case, it is necessary to replace the controller

Shortened service test (quick check of basic functions)
The shortened test procedure is provided to check the performance of the basic functions of the SM during statistical tests on the production line. CT can also be used to quickly check the SM by service specialists.

To carry out the test, the washing machine must be connected to the water supply network with the ability to manually shut it off.

The order of running the shortened test is as follows:

Set the program switch to position 1 (Fig. 1);
Press and hold button 17 (START/STOP). At the same time, switch programs as follows: 1 (initial position) - 16 - 15 - 16 - 15. The handle is held in each position for at least 1 s;
After this, the indicator G1 (START/END) should blink;
Release button 17;
Alternately (with a delay of 1 s) move the program switch to the following positions: 14—13—12—11—10—9—8—7—6—5—4—3—2;
Press and hold button 17;
Turn the program selection knob to position 2;
Release button 17.

If the service test has been launched correctly, the G2 (OPERATION) and G3 (DOOR LOCK) indicators should light up on the front panel of the washing machine.

Then the shortened test is performed in the following sequence:

Move the program switch to one of the positions other than 1 and 4.
Within 60 s, the drum begins to rotate at maximum speed (for each specific model of washing machine, the rotation speed may be different).
The water inlet valves are turned on one by one in the following sequence: for 6 s through the pre-wash chamber - pause 6 s - through the softener chamber (6 s) - pause 6 s - and then through the main wash chamber to the first pressure switch level (about 8 liters for a washing machine with a load capacity of 5.5 kg).
Within 35 s, the water heating element is turned on.
Within 2 minutes, the water in the tank heats up to 30 °C. At the same time, the drum begins to rotate as follows (as in washing mode): 12 s clockwise - pause 3 s - 12 s counterclockwise - pause 3 s. Then the cycle repeats;
The valve for filling water through the softener chamber is turned on until the maximum tank level is reached. After this, the shortened test is completed.

Note.

One of the disadvantages of this test is that after it is completed, there is water left in the washing machine tub. Therefore, after starting step 6 of the test, manually turn off the water, otherwise you will have to drain more than 8 liters of water (as after performing step 3).
The test execution can be interrupted at any point. To do this, press and hold button 17 for 3 seconds—indicator G2 will go out and indicator G1 will light up.

Hansa Comfort 1000 washing machine error codes

Hansa Comfort (800, 1000, 1200) may generate errors, the codes of which are indicated by a capital letter E and numbers:

01 – no door lock signal;
02 – the period for raising the drum to the required level has been exceeded by 2 minutes;
03 – the liquid discharge process takes more than 1.5 minutes;
04 – drum is full of water;

05 – the process of drawing water to the set level lasts more than 10 minutes;
06 – the pressure switch does not detect the emptyness of the tank after 10 minutes of draining;
07 – liquid leakage into the pan was detected;
08 – network power is higher than normal;
09 – some foam remains in the device;
11 – the triac that controls the door lock does not turn on;
21 – drive motor stop due to lack of feedback signal from the tachometer;
22 – independent operation of the drive motor;
31 – disabling the temperature sensor of the washing machine;
32 – separation of the temperature device;

42 – after the program ends, the device door remains closed for more than two minutes;
52 – violation of the device’s non-volatile memory.

When any error code appears on the Hans Comfort model, the washing machine stops the washing program and displays the problem found on the screen. Some values may be displayed immediately when the device is turned on.

These errors in the Hans Comfort 800-1200 washing machine allow you to carry out the most accurate repair work without additional diagnostics.

Washing machine Hansa 1000 Comfort reviews

Advantages:

Hansa Comfort Plus 1000 washes well;
nice design, fits well into any interior;
convenient control;
many washing programs;
good information display;
economical;
works quietly;
compact dimensions;
large load, up to 4 kg;
has overload protection.

Flaws:

does not rinse out the powder well;
sometimes the laundry does not wring out;
it is necessary to apply force to close the hatch;
often breaks.

Reviews are based on 5 user reviews in Yandex.Market.

Hans Optima washing machine: errors and their codes

Hansa Optimum series (600, 800 and 1000) has the following errors, the codes of which are the same as the Comfort model, but have a letter designation:

D – device door malfunction, corresponds to indicators E 01, 11, 42;
B – the drum is filled with water to the required level for more than 2 minutes;
A – liquid leakage into the pan was detected;

C – malfunction of the drive motor, corresponds to indicators E 22, 32;
A+C – the tank takes water to the set level for longer than 10 minutes;
B+C – liquid discharge from the drum lasts more than 1.5 minutes;
B+C+D – when discharging water for more than 10 minutes, the device does not indicate that the tank is empty;
A+C+D – there is a lot of foam left in the drum;
C+D – the liquid level in the drum is exceeded;
A+D – short circuit or disconnection of the temperature device;
A+B+C+D – network performance has exceeded the permissible values;
B+A – violation of the device’s non-volatile memory.

Reasons for errors

Error codes for Hansa Comfort washing machines (800, 1000, 1200) and Hansa Optima models (800, 1000) may occur due to the following malfunctions of the equipment:

the door lock is faulty, the triac is broken or it is automatically blocked (E 01, 11, 42, D);
low pressure in the water supply, clogged hoses, a faulty or broken sensor that takes into account the amount of water collected or its level indicator (E 02, 04, 05, B, A+C, C+D);
clogged hose filter or pump that discharges water (E 03, 06, B+C+D);
The temperature device of the washing machine is broken, there is a short circuit or a chain break (E 31, 32, A+D);

malfunction or short circuit of the drive motor (E 21, 22, C);
failure in the power supply parameters (E 08, A+B+C+D);
failure in non-volatile memory, destruction of its microcircuit (E 52, A+B);
the float sensor is faulty, liquid leaks into the pan due to depressurization of the drum or other elements (E 07, A).

Repair work on Hansa Comfort and Optimum washing machines should be carried out by professionals to avoid further unwanted failures and disruptions.

This washing machine was purchased at the end of 2005 in Technoshok. Hansa Comfort 1000 spins at speeds up to 1000 rpm, respectively Comfort 800 - 800 rpm. If memory serves, there was also a model with a spin speed of 1200 rpm.

Design and repair features of Hansa Comfort 800

All Hansa washing machines have several characteristic design features by which this manufacturer is easily recognizable, even if the name on the front panel has faded over time

1 - electronic power module combined with the control panel.

Hansa has been using this design for a very long time, at least since the early 90s, the design is well developed and the reliability does not cause any complaints. Failures of the Hansa control module are usually associated with short circuits in other components of the electrical circuit of the unit, mainly the Hansa drain pump switch and the hatch locking device. The control module provides self-diagnosis of errors and failures and a test program to check the functionality of most components of the Hansa washing machine.

Module maintainability 70%

2 - AquaSpray system using the main drain pump for recirculation.

To switch the direction of water flow, a special valve driven by a thermal relay is used. When a voltage of 220V is applied, a switch occurs and the cleaning solution begins to circulate 2-3 times per minute inside the tank. After removing the voltage, it takes approximately 3 minutes to return the valve to its original position to drain the solution into the sewer. Therefore, if you interrupt the washing program and immediately turn on the drain, it will take about 4 minutes and will cause the display of error code E-03 - a blockage or malfunction of the pump.

Whether the AquaSpray system improves washing quality is unknown, but it is absolutely certain that long-term operation of the drain pump greatly consumes its resource :(. Therefore, replacing the drain pump is one of the most common repairs for Hansa washing machines.

3 - removable lower part of the front panel for access to the main components and support shock absorbers for suspending the tank.

Unlike most other brands, Hansa washing machines have a front panel that is separately removable at the bottom. This is very convenient for repairs.

The second feature of the mechanical design is that the tank rests through shock absorbers on the bottom of the washing machine, and is not suspended by springs from the side walls.