Candy washing machine does not turn on: 12 reasons for the problem

Preparing to disassemble the Candy washing machine

Disassembling a Kandy washing machine is not an easy task and requires preparatory measures. To carry out repair work you will need to select certain tools:

set of screwdrivers (slotted, Phillips);
pliers;
a set of keys;
hexagons included in the set;
small hammer.

If you plan to saw the tank, you will also need an appropriate tool to separate it into two halves. After repair work, the tank will need to be welded to restore its tightness.

To make the work easier, you will need gloves and lubricant, which will be useful if the contacts become stuck. WD-40 is a good option.

Before starting disassembly, the washing machine should be de-energized and disconnected from the water supply. It is also advisable to drain the remaining water from the tank in advance. This can be done through a drain filter, so you need to stock up on rags and a low container for draining water. An alternative option for draining is to release the end of the drain hose from the tap into the sewer, and lower its end into a basin placed on the floor.

It will be useful to take photographs of all stages when disassembling the washing machine. This will help you assemble the washer without any problems in the future. You can also make marks on parts with a marker.

Solving the hatch blocking problem

When a blockage occurs, you should not take sudden actions, this will lead to additional damage to the handle or lock, but you should quickly try to assess the situation and decide how to unlock the washing machine door.

What to do? Having reacted quickly, before the water fills, you should press the start button and hold for several seconds. In this case, the washing machine will pause operation and the door can be opened. However, such manipulations need to be done in extreme cases in order to lead to electronic failure.

If you don't know how to open the washing machine door immediately after finishing the wash, just wait and the door will unlock itself. The factory settings set the lock to lock within 1-3 minutes. after the drum has finished rotating, so that opening the hatch door prematurely does not lead to injury.

If the power is turned off during operation, the setting may also be lost and the hatch door will be blocked. Then start another program, for example rinse, the handle should turn after draining the water and the door will open.

The child lock feature can be activated accidentally by pressing two buttons at the same time. Each washing machine brand has its own combination, which can be specified in the instructions. This function can be disabled by pressing two buttons together. Another washing program is activated after the start/pause button.

The remaining water in the tank after operation of the machine will not allow you to open the door. The sensor will not allow you to unlock the lock while there is water in the machine. It needs to be completely drained for the door to open. How to manually get rid of water in the machine?

You can try to drain it by pressing the drain or rinse button again. If these steps do not help, see if your washing machine has a thin tube near the filter. Then lift the lid, take out the straw and remove the cap from it. This way you can get rid of water.

If the drain hose is connected to the bottom of the machine, it is enough to disconnect it and also solve this problem.

When the reason for the water not draining in the washing machine is a clogged pipe, it is disconnected from the pump, cleaned and returned to its place.

If the hose is damaged, it can be temporarily sealed or replaced with a new one.

Then the water from the tank will drain completely and the hatch door will open in time.

Read more information about washing and washing machines here.

Source

Foreign objects in the tank

Often, due to an oversight by the owner, foreign objects get into the tank and at the most unexpected moment they can stop the rotation of the drum. An object that gets stuck between the drum and the tank wall can easily cause serious damage. These breakdowns lead to tank repairs.

To search for foreign objects, it makes sense to arm yourself with a flashlight and conduct a thorough inspection of the drum. It is likely that a button or something else will be found that caused the unit to stop.

The foreign body must be removed with caution. There are a large number of objects that can get into the machine completely by accident and it is not always possible to see them through the holes in the drum. To remove small items, you will have to partially disassemble the machine body.

Features of washing machines from Candy

The first household appliance released to the market by Candy was a clothes washing machine under the simple name “Model 50”. The simplest unit, produced in the 45th year of the last century, successfully coped with the washing function.

A year later, the Kandy brand was born, and 10 years later the company entered the European market under this brand.

By 1968, the machines became more functional and could operate in 6 modes. In 1978, the ZOOM system appeared, thanks to which it was possible to save all stages of washing, and at the same time the total time for processing laundry was noticeably reduced.

The company began to actively expand its capacity and, starting in 2005, buy well-known brands in China, Finland, and Turkey. The Russian company Vesta was also absorbed

The advanced Mix Power System technology attracted new users in 2011. High-quality washing of products at +20°C has attracted the interest of thrifty housewives.

Fans of machines with vertical loading also received a bonus: the opening of the drum became smoother, and control became more convenient.

For the company's 70th anniversary, which was widely celebrated in 2015, many new technologies and options were introduced, including control of equipment using Wi-Fi

Today Candy is a perfect model of household equipment with many useful functions and convenient controls.

A lot of positive reviews from grateful customers are the first signal that Kandy washing machines do an excellent job with the tasks assigned to them.

The following points are particularly noteworthy:

energy savings - most of the devices belong to energy consumption classes A++ and A+++;
excellent washing quality in any of the selected modes, even in delicate and low temperature;
introduction of modern technologies, for example, NFC - a method of control from a mobile device;
a variety of models with a different set of functions and modes;
wide range of sizes, the presence of compact devices is especially attractive;
attractiveness of the models - the units have a laconic but elegant design.

Speaking about the Candy brand, one cannot fail to mention the unique developments of the company’s engineers, which have significantly improved the quality of washing.

The front-facing models have a significantly improved control screen: the indicators of codes and designations have become larger in size, brighter and clearer. The screen displays full information about the running program, temperature, and additional options.

Along with machines from the “advanced” series (for example, GrandÓvita), you can always find a traditional model with simple controls and a minimal set of popular programs.

The consumer is offered a wide range of front-loading washing machines, the most popular within the CIS countries. The range includes full-size, narrow and compact built-in models

Despite the budget price of Candy washing machines, they perform many functions. Perhaps it is for this reason that the devices cannot withstand the load, fail, or simply do not fully cope with the purpose set for them.

According to experts, the quick wash program does not live up to its declared 100% efficiency and loses at the rinsing stage.

To completely rid the laundry of powder, you will have to use another rinse - fortunately, machines have a separate function for this.

In addition, the manufacturer saves on the quality of the materials used, since the following troubles often occur:

electronics fail due to power surges in the network - additional protection is required (stabilizer or filter);
breakdowns of individual moving parts occur - cuvettes, hatches, covers;
For some models, the pan may flood due to the absence of an overflow sensor.

Sometimes the program crashes, but the problem is usually solved by turning off and rebooting the device.

Unfortunately, Kandy machines do not always meet the expectations of users, however, due to their low cost, as well as the efficiency of water and energy consumption, they remain popular.

Top loading washing machine

Unpleasant moments also happen with such models. Most often the drum is locked in them. This happens when cranking is done open. In order for the machine to start working again, you must:

move the washing machine away from the wall,
disconnect all connected communications,
on the back wall, determine the installation location of the heating element, disconnect and remove it,
spin the drum by hand.

The hatch in a top-loading washing machine opens in almost the same way as in models with a front door. They turn off the machine, then try to start one of the programs again.

What does the code that the Candy washing machine produces mean?

This coding for Kandy washing equipment is not a rare situation. It appears most often at the end of the wash, and means it is impossible to drain the waste water. Because of this, the washing machine freezes and does not proceed to the next stage.

E03 stands for drain-related failure. But it can appear in a number of cases:

During the rinsing process, when you need to drain the water.
During the washing process, when the stage is completed and draining is needed.
Code E03 alternates with other error codes (with E16 - with a lack of water heating, with E04 - with a breakdown of the pressure switch).
A failure code appears and the machine to which the washing machine is connected is displayed on the meter.

Depending on the Candy model, the E03 error message may look different:

"ERROR3";
"ERR3";
"E3";
"E03".

In Candy machines that do not have a display, the machine signals a failure with a series of flashing indicators. On devices of different models, these may be different combinations of light bulbs.

The user needs to count how many times they blinked before the pause. In the case of error E03, this is 3 times, after which there is a pause, and then a new series of blinks.

Calling a master: what do you need to know?

If you cannot solve the problem with a non-working Candy washing machine on your own, you should call a specialist. To do this, you should contact a company that repairs washing equipment and has been working on the market for several years.

You can find such a company on the Internet. There will also be reviews about the work of the masters and contact information. Calling a specialist from such a company will help you avoid falling for scammers.

The cost of repairs depends on the company’s pricing policy and the complexity of the repair work. For the capital, average prices are as follows:

replacement of the electrical wiring harness - about 2000 rubles;
repair of the control module – from 2000 rubles;
replacement of the hatch blocking device – from 1,500 rubles;
Replacing the washing machine power button – from 1000 rubles.

After the repair is completed, the technician performs a test run of the washing machine and issues a guarantee for the work he has done. If new parts were needed to restore functionality, their cost will be paid separately.

How to open a locked door?

Sometimes this needs to be done while the process has begun. For example, they didn’t put something in the washing machine that needed immediate washing, or they didn’t take out a bunch of keys from their pockets, which began to rattle in the drum.

Just pause the washer and wait a few minutes. If the door does not open, remove the plug from the electrical outlet. Many devices at such moments begin to drain the water on their own, then open the hatch to load.

If this measure does not help, turn on the washer again and start the “drain” function; it should start immediately. If the reason for the failure of the blocking device lies in the clogging of the filter element, water remains in the drum. Because of this, a special sensor prevents the hatch latch from opening.

This problematic issue can be resolved by simply cleaning the filter. As a rule, it is located at the bottom of the machine and is closed with a plug. If everything is in order, then screw the plug into place and try to set the “rinse and spin” modes. If such actions do not help, disconnect the washing machine from the power supply and wait at least a quarter of an hour. If this does not help, you will have to remove the top cover and try to open the lock from the inside.

It happens that the washing machine does not want to open the hatch when the button that blocks the door from small children is accidentally pressed. In such a situation, all you have to do is hold down the “start” button for about five seconds to unlock the washing machine.

Diagnostics

To diagnose the machine you need:

Set the switch to OFF, while the drum should be empty.
Find the first additional function button on the left, press and hold to move the switch to the second position, basically this is a temperature indicator of 60 degrees.
Wait 5 seconds, all indicators should light up, and only then release the additional functions button and press “Start”.

If it doesn't work, repeat these steps with another additional function button.

The machine draws 6 liters of water through the powder and prewash compartment.
Pauses and starts the heating element.
Gets water.
The drum starts up.
Pause again (4 seconds).
Simultaneous collection of water and drum operation.
Checking the pump with the water completely drained.
Spin starts.

Diagnostics completed. After completion, all indicators should light up.

Tips for all cars

There are errors that are common to all machines. At first glance, they are banal, but often problems arise precisely because of carelessness.

Washing machine won't turn on
. You need to check whether the machine is connected to the outlet and make sure that there is electricity throughout the house.
Large amount of foam. Check to see if hand washing powder has been accidentally added.
Water does not flow into the drum. It's worth checking to see if delayed start is enabled.
There is no draining of water and no spinning after a completed program. The following modes can be set: no spin, no draining or light ironing.
Indicators light up randomly. You need to restart the washing machine by turning it off for 2 minutes.
Large vibration during machine operation. Is the equipment priced correctly? The drum may be overloaded.

After reading the information, you must remember that washing machine error codes do not eliminate the problem, but tell you where to look for it.

Diagnostics

To diagnose the machine you need:

Set the switch to OFF, while the drum should be empty.
Find the first additional function button on the left, press and hold to move the switch to the second position, basically this is a temperature indicator of 60 degrees.
Wait 5 seconds, all indicators should light up, and only then release the additional functions button and press “Start”.

If it doesn't work, repeat these steps with another additional function button.

The machine draws 6 liters of water through the powder and prewash compartment.
Pauses and starts the heating element.
Gets water.
The drum starts up.
Pause again (4 seconds).
Simultaneous collection of water and drum operation.
Checking the pump with the water completely drained.
Spin starts.

Diagnostics completed. After completion, all indicators should light up.

Other faults

There are several more common malfunctions of Kandy washing machines.

Water does not fill

This situation can arise when there is no (the pipe is blocked) or insufficient pressure in the system. One possible cause is a clogged mechanical filter in the inlet hose. In this case, you need to unscrew it and clean the mesh at the inlet with a brush.

Another probable cause is a broken inlet valve. If this part is faulty, the machine will not draw water. Valve replacement instructions:

unscrew the inlet hose;
remove the top cover;
disconnect all wires and hoses leading to the valve:
separate the part from the machine body by unfastening the latches or unscrewing the bolts;
turn the valve and pull it out;
Having replaced the part with a similar one, install it in its proper place.

Replacing the intake valve is a simple procedure, so the repair can be done by yourself.

Bearing broke

This malfunction is accompanied by a characteristic loud knocking sound when the machine is operating. The process of replacing a bearing is quite labor-intensive; it requires certain skills and dexterity.

The replacement procedure is as follows:

turn off the power to the machine and unscrew the hoses;
remove the top cover and unscrew the counterweight;
remove the belt from the drum pulley;
disconnect the wires leading to the heating element and the engine;
take out the motor;
disconnect the hatch by first unscrewing the screws under the cuff and prying the fixing clamp with a screwdriver;
the tank is disassembled into two parts, the pulley is removed from the drum shaft;
By lightly tapping, the old bearings are knocked out and new ones are installed.

If you can change the bearing on a machine with a detachable tank if you have the necessary components, a one-piece tank will make the task almost impossible at home. The only thing that can be done in such a situation is to contact a service center.

Replacing the cuff

Troubleshooting occurs according to the following scheme:

open the hatch;
Use a screwdriver to press out the clamp that goes around the entire circumference of the hatch;
pull out the front part of the cuff;
remove the internal spring clamp by removing the top cover;
change the cuff to a new one;
fasten the clamps in the reverse order.

The part may wear out over time, and it can also be damaged by sharp parts that get inside.

How to reset?

Provided that the appearance of an error on the control panel of the washing machine is not caused by serious breakdowns, a reboot will help restore the operation of the household appliance.

If the washing machine signals a malfunction after starting the wash, you can reset the error by holding down the “Start/Pause” button for at least ten seconds (in some older models, the selector knob is additionally switched to the neutral position). The indicators on the control panel blinked green - the reset was successful.

If no indicator lights up or the error appears before the work cycle starts, you can fix the problem in the following way:

Switch the selector handle to neutral position.
Hold the Start/Pause button for five seconds.
Unplug the household appliance, wait twenty minutes, and then reconnect the washing machine to the power supply.

If the washing machine does not respond to button presses and turns of the selector knob, abruptly unplugging the appliance from the outlet will help resolve the problem.

The emergency reboot method can be used only in exceptional, isolated cases, otherwise there is a high risk of control module breakdowns, which entails expensive, time-consuming repairs of household appliances.

Changing heating element

When using the washing machine for a long time, the heating element fails. The cause may be hard water, which settles on the surface of the heating element in the form of plaque . If there is a malfunction, an error code will appear on the display. The heating element is located behind the rear wall of the machine body under the tank. The algorithm for replacing the heating element is simple:

unscrew the back wall;
unscrew the bolt holding the heating element;
We disconnect the sensors from the heating element, having previously taken a photo of their correct connection;
Using a flat screwdriver, carefully pull the heating element towards you;
we inspect it, if it is not possible to externally determine its serviceability, take a multimeter and check its performance;
if the heating element is working, then we clean it from scale, if not, we buy a new one;
insert the heating element into place;
connect wires and sensors;
secure the heating element with a bolt;
We install the back cover of the machine body.

Electrical and electronics

Another typical failure of a washing machine is electrical, by which in this case we mean not only electrical wiring, but also sensors. More often, the tachometer and pressure switch (water level sensor) fail. Testing the wiring is a process that requires patience and skill with a multimeter. In some cases, a visual inspection of the wires and terminals is enough to understand that they need to be cleaned or replaced.

You can easily replace the water level sensor with your own hands. It is located under the top cover in the corner. It is necessary to disconnect the chips with wires coming from the electronic board and the pump, and also disconnect the pipe coming from the tank. And a new pressure switch is connected in place of the faulty one. It is better to entrust the replacement of the tachometer to a specialist, because you will have to disassemble the washing machine and get to the electric motor.

If protection from power surges is poor and there is no grounding in the electrical network, the control module of the washing machine may fail. This can lead to the machine not turning on, washing programs being disrupted, and the machine freezing. The control board is quite expensive, so it is best to entrust diagnostics and repairs to a specialist. In some cases, it may actually be a repair rather than a replacement.

There are amateurs who easily understand electronics, if you consider yourself one of those, then go for it. But remember that a mistake can be costly.

So, repair of Candy washing machines should begin with high-quality diagnostics and identification of the malfunction. Only after assessing the complexity of the work ahead and your capabilities, make a decision whether to do the repairs yourself or whether it is better to entrust everything to a master. And there is nothing wrong with everyone minding their own business.

Interesting:

How to repair a Bosch washing machine
Washing machines Candy
Review of Candy washing machines
Review of gas stove with dishwasher and/or oven
How to choose an industrial washing machine?
Connecting the Candy Smart washing machine to your phone

readers

09/20/2016 at 08:40
Taras:
What to do? What if the washing powder is not completely rinsed out and the residue accumulates under the filling compartment and forms hardening deposits there? What are the reasons for this?
Answer
01/24/2017 at 13:09
Denis:
The drain pump does not work, does not hum, and the display says that the drain program has been started.
Answer
02/14/2017 at 13:09
Yuri:
What to do if there is a bad spin?
Answer
03/06/2017 at 10:50
Elena:
Holiday-6. It constantly collects water, does not stop, the water goes through the hoses into the drain.
Answer
03/08/2017 at 08:13
Botagoz:
The Kandy washing machine does not turn on, although the display lights up without error codes, what is the reason?
Answer
04/14/2017 at 22:33
Valery:
I tried to turn it on, it wouldn’t turn on, it turned out the water was turned off. I tried it after, and again it doesn’t start, it buzzes and that’s it. Is it really a water level sensor?
Answer
04/15/2017 at 22:27
Vladimir:
Water does not drain from the container after finishing the wash (spin)
Answer
05/22/2017 at 21:42
Angelica:
My children broke the mode switch, wash. mash. works, how to fix it?
Answer
06/04/2017 at 13:18
Alexander Fedorovich:
Where is the control module of the Kandy Holidai 1001 TL washing machine located?
Answer
06/19/2017 at 13:45
Sergey:
Good afternoon We have a Kandy washing machine 42 128 1-07. It only works on the 40 min wash program, other programs do not work.
Answer
06/19/2017 at 20:16
Galina:
Please tell me why the machine does not open after washing?
Answer
06/19/2017 at 20:17
Galina:
The machine does not open after washing, what should I do?
Answer
07/22/2017 at 22:52
Svetlana:
During washing, the Kandy machine stops in E-03 mode, the pump is working properly, there are no foreign objects in the drain pocket, tell me, what else could it be? The water does not drain.
Answer
07/27/2017 at 14:03
Catherine:
Hello, Candy grando plus machine, the buttons on the control panel began to spark, when inspecting the board we found burnt places, we sent the board for repair. In the end, nothing changed. The program does not start and the lock button is lit. Nothing else happens. The heating element is working, what else could this be connected with?
Answer
07/28/2017 at 09:34
Rushan:
The hatch lid does not open after washing
Answer
09.28.2017 at 14:15
Seregabumerang:
The drain pump is constantly running at low speed, what should I do? Kandy machine cty 84.
Answer
11/24/2017 at 11:58 pm
Vladimir:
Not all modes of the Kandy gou 1054 l work. Something with electronics...
Answer
27.11.2017 at 16:47
Igor:
Good afternoon, how can I get the wires inside the machine if I don’t have those passports?
Answer
12/04/2017 at 11:12
Victor:
Good afternoon, in the old Alice 842k machine, water does not flow into the dispenser and does not wash off the powder. All other procedures are in order. Could this be solely due to the failure of the second fill valve or something else?
Answer
12/26/2017 at 20:53
Anonymous:
Good evening! The machine constantly draws water and does not heat it at all, what could be wrong?
Answer
12/27/2017 at 15:51
Edward:
Good afternoon, the Candy machine does not turn off the water supply when you turn on the washing program. During the spin program, the drum rotates and the water is drained. What could be the problem?
Answer
12/31/2017 at 17:10
Daniel:
In the smart touch position, error 15 flashes and does not respond to loading programs from the phone, in other positions the washing machine works.
Answer
01/04/2018 at 19:22
Vadim:
Kandi's car. When rinsing, the drop plus light comes on. And flashes 2 times. After some time, the programs do not switch at all.
Answer
01/23/2018 at 02:51
Irina:
The Start/Pause button is stuck. What to do?
Answer
02/12/2018 at 20:00
Catherine:
Good afternoon, my name is Ekaterina. The Kandy Active machine does not give the command to drain the water. We checked the filter, there was garbage. Cleaned it up. Then they removed the hoses from the pump, and it didn’t work either. They took it down, checked it, and it's working. But the car still doesn't drain. Tell me what to do?
Answer