Over time, all mechanical devices break down due to wear and tear or improper use. In this article we will tell you how you can troubleshoot Samsung washing machines (hereinafter also referred to as SM, SMA) with your own hands.
Samsung is expanding the capabilities of its technology; for example, in the latest models of washing machines, laundry can be added to the drum during washing through an additional door in the hatch
Error codes for SAMSUNG washing machines
Error codes for models S621, S821:
Water fill error
— The error indication is shown in Fig. 6-1
Rice.
6-1 Water filling error
Drain error
— The error indication is shown in Fig. 6-2
Overflow error
— The error indication is shown in Fig. 6-3
Rice.
6-3 Overflow error
Imbalance error
— The error indication is shown in Fig. 6-4
Rice.
6-4 Unbalance error
Heating element error
— The error indication is shown in Fig. 6-5 and Fig. 6-6
Rice.
6-5 Heating element error
Rice.
6-6 Heating element error
Door opening error
— The error indication is shown in Fig. 6-7
Rice.
6-7 Door opening error
Pressostat error
* Frequency generated by the pressure switch depending on the water level
| > 30 kHz | 15 kHz |
If the frequency indicated in the table above is recorded for more than 5 seconds, then a pressure switch error occurs.
Rice.
6-8 Pressostat error
Incorrect water temperature
— The error indication is shown in Fig. 6-9
Rice.
6-9 Incorrect water temperature
Water leak error ERROR (E9)
— The error indication is shown in Fig. 6-10
Tachogenerator error
— The error indication is shown in Fig. 6-11
Rice.
6-11 Tachogenerator error
Motor triac short circuit
The error indication is shown in Fig. 6-12
Rice.
6-12 Motor triac short circuit
Thermostat error
The error indication is shown in Fig. 6-13
Rice.
6-13 Thermostat Error
Source
Video
Watch a video about repairing the intake valve in the Samsung Bio Compact Fuzzy S832:
Electronic engineer with many years of experience. For several years I was engaged in organizing the repair of household appliances. I am glad to share with readers my knowledge in the field of operation and repair of devices. Loves sport fishing, water tourism and travel.
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Threads made of gold and silver, which were used to embroider clothes in the old days, are called gimp. To obtain them, the metal wire was pulled for a long time with pliers to the required fineness. This is where the expression “to drag out the rigmarole” came from - “to do long, monotonous work” or “to delay the completion of a task.”
The habit of using an automatic washing machine “sparingly” can lead to the appearance of an unpleasant odor in it. Washing at temperatures below 60℃ and short rinses allow fungi and bacteria from dirty clothes to remain on internal surfaces and actively multiply.
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Samsung washing machine error codes: decoding and description
Samsung has established itself as a manufacturer of reliable and high-quality household appliances, including washing machines. An automatic machine is an irreplaceable assistant, so its breakdown is a tragedy for any housewife. It’s good that most modern models, for example, Samsung WF-F861, are equipped with a special display, with which you can figure out the cause of the malfunction without calling a technician.
Modern washing machines are designed in such a way that any deviation from normal operation can be recognized by a special code displayed on the display. This coding greatly simplifies the task for both the repair specialist and the owners of household appliances. Knowing the cause of the malfunction, some errors in the operation of the washing machine can be eliminated quickly and without special training.
For owners of older models without a display, for example, Samsung S821, S852, S1021, it is more difficult to understand faults - errors in them are indicated by blinking of various indicators.
Of course, error codes do not always accurately indicate the cause of unit failure, but they allow you to determine in which system the failure occurred and check the possible causes of the failure.
In this article we will look at error codes for a Samsung washing machine. Please note that for models of household appliances produced by other companies, the codes may differ. Error codes on the display can be combined into groups depending on the types of failure.
If a malfunction occurs, manufacturers recommend referring to the operating instructions for the washing machine. There you can also find all information error codes and their decoding.
If the instructions for the equipment are irretrievably lost, they can be found on the Internet. For example, error codes for the Samsung 6kg WF8590NMW9 Diamond washing machine can be found in its instruction manual.
Errors of the heating element (heating element): E5, E6, NS1, NS, H1, NOT, HE1, NS2, HE2, H2, HE3
H1 errors are associated with the inability of the heating element to properly cope with its task. As a rule, if you see H1 values on the display, then the water in the washing machine does not heat up due to a breakdown of the tubular electric heater.
The heating element itself can be heating for washing, as well as for drying (if there is such a function). Errors of this kind like h1, E5, E6 appear as a result of (scaling) of the heating element due to hard water, as well as from a network malfunction or a broken temperature sensor.
If you can check the correctness and integrity of the connection to the electricity network yourself, then in the case of a sensor or the heating element itself, it is better to entrust the repair to the technicians from the service center.
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Common Mistakes
Errors in the water level sensor (pressostat)
For different Samsung washing machine models, the error codes indicating the same problem may vary. For example, errors associated with a malfunction of the water level sensor (pressostat) for the oldest models will be indicated by code 1EE7 , for more modern models, for example, “Diamond”, “Eco Bubble” - E7 , 1C , 1E . If you have a Samsung washing machine made in the USA, then error 1E will be indicated as error LE .
The pressure switch in the washing machine detects the water level and sends a corresponding signal to the control module. Errors associated with its malfunction include the loss of such a connection or incorrect operation of the element itself. You need to look for the causes of the error in the following:
E1 is displayed, the washing machine usually automatically turns on the forced drain of water after 3 minutes.
You can eliminate possible causes of malfunctions as follows:
Motor tachometer errors
Another important element of the washing machine is the tachometer (tachogenerator), which controls the rotation frequency of the drum. If it malfunctions, the number of revolutions does not correspond to the specified washing mode, and the machine may be damaged as a result of excessive rotation. The opposite situation is also possible - irregularities when loading the machine or foreign objects can block the operation of the device.
The tachometer controls the rotation speed of the electric motor.
In modern Samsung models, tachometer errors are indicated by codes 3E ( 3C4, 3C3, 3C2, 3C1, 3C, 3E4, 3E3, 3E2, 3E1 ), in older ones - EA , EB , 8E .
The most common reasons for these errors appearing on the washing machine display are as follows:
To eliminate possible malfunctions, the first step is to completely unload all the laundry from the washing machine. If malfunctions were associated with overload, then after turning the machine on and off, the error should disappear. More serious problems related to wiring, sensor or motor faults will be much more difficult to fix on your own. If you are confident in your abilities, check the engine for foreign objects and remove them, inspect the wiring and contacts.
Water supply problems
In this section we will talk about problems associated with insufficient or excessive water supply and improper heating.
Errors caused by such problems are indicated by codes E1, 4C2, 4C, 4E2, 4E and 4E1 .
There may be several reasons for improper water flow:
To eliminate violations, you need to:
Washing machine hatch errors
If the washing machine door refuses to close or open, it is usually noticeable without prompting on the display. Errors associated with hatch damage are displayed on the screen with codes ED , DC2 , DC1 , DC , dE2 , dE1 , dE .
The hatch may break for the following reasons:
If you haven't closed the car door tightly or clothes are caught in it, the problem is easy to fix: open the door, put things in the drum and close the hatch tightly until it clicks. Sometimes, in order to “remove” the error, you need to turn off and turn on the machine, and then start the wash.
With a door that cannot be opened, the situation is more complicated: it is better not to fix such a breakdown yourself, but to contact a repairman. A malfunction in the control module can sometimes be resolved by turning off and then turning on the washing machine.
Water leak
Water leak error codes can appear on the display either when there is a real loss of water or when the sensor is broken and transmits an incorrect signal to the control module. Information codes for this error are E9, LC, LE1 and LE.
The causes of the malfunction can be very different:
Before you begin inspecting the washing machine, be sure to disconnect it from the power supply. Then check the integrity of the hoses, seals, filter and their attachment points. If you are unable to identify the problem yourself, it is better to contact a specialist.
Error 5d, 5ud , error Sud , as well as SD , SUdS , are associated with excessive foam formation. The reasons for such a malfunction in the operation of the unit may be the following:
If you notice foam flowing from the washing machine, you urgently need to unplug it, remove all items from the drum, rinse the powder compartment, the filter and the drum itself.
Imbalance Errors
E4 , UB or UE appear on the display of the washing machine , this means that there is an imbalance in the washing machine.
The reasons for this phenomenon are:
This error does not require calling a technician and can be resolved independently. It is necessary to evenly distribute the laundry inside the drum and avoid overloading the washing machine. Manufacturers do not recommend loading the drum completely, either in terms of volume or weight of laundry.
In the instructions for each individual washing machine model you can find recommendations on how to balance the washing machine itself. You can do this yourself without calling a specialist.
Heating element errors
Another important element of the washing machine is the heating element (tubular electric heater), which heats the washing water to the desired temperature. If there are errors in its operation, codes E6, E5, HC2, HC1, HC, H2, H1, HE3, HE2, HE1 and HE .
The causes of heating element failure are often increased water hardness and lime deposits. When the heating element is covered with a thick layer of limestone, it stops heating the water and overheats itself, and then fails. You can prevent an unpleasant situation if you use special water softeners and periodically clean the washing machine, for example, using citric acid. (How to do this correctly, read this article.)
Other causes of heating element failure may be related to:
It is not recommended to independently repair malfunctions associated with heating element breakdowns. The only thing you can do is check whether the washing machine is connected to the network correctly.
Vibration sensor malfunctions
If the vibration sensor does not work correctly or does not send a signal to the washing machine control module at all, codes 8C1, 8C, 8E or 8E1 .
In this case, you can independently inspect the sensor and check the integrity of the electrical wiring connecting it to the control module. If the device is faulty, it must be replaced.
Power supply problems
If the voltage in the electrical network does not meet the parameters necessary for the correct operation of the washing machine, codes 9C , 9E2 , E91 or UC .
The reasons for malfunctions may be different:
Usually, the appearance of the above codes does not require intervention in the operation of the machine - you just need to wait until the power supply stabilizes. To protect the device from power surges, you can connect a stabilizer.
The machine takes in too much water
Excess water collected in the washing tank is reflected on the display with codes E3, 0C, 0F or 0E . The reasons may be:
You can remove excess water by turning off the machine, placing the drain hose in the bathtub and running the wash again.
Errors that appear due to water intake problems: E1, 4C, 4C2, 4E, 4E1 and 4E2
An alert with the number 4 indicates many problems associated with the washing machine’s ability to absorb water. Each code informs about certain features of the problem. To make it easier to understand, the table below will help you.
| Problem code | Possible reason |
| 4E | Incorrect connection or damage to the hose. Fill valve clogged. Mixed supply of cold and hot water. |
| 4E1 | Overheating during drying (>70˚). Mixed supply of cold and hot water. |
| 4E2 | The water temperature does not match the set temperature. |
Table with information codes (error codes)
In the table below, we have listed the main error codes for a Samsung washing machine, a brief description of possible problems and the reasons for their occurrence.
Error code
Problem
Causes
Problems with the water level sensor
Damage to the water level sensor or its wiring, malfunction of the control module
Malfunctions of the tachometer of the electric motor or the motor itself
Malfunction of the motor or tachometer, foreign objects entering the motor; overloading the washing machine with laundry
Broken water supply hose, incorrect connection of the hose to the pipe, lack of water in the house
Hose malfunctions, blockages in the hose or sewer, incorrect connection of the machine to the sewer
Sunroof malfunction (does not open or close)
The hatch is skewed, the lock is broken, foreign objects get into the hatch or lock, control module errors
Cracks in the tank, faulty drain hose or its position is too low; incorrect connection of the hose to the sewer
Use of low-quality powder, excess detergent
SUdS
There is too much or too little laundry in the machine or it is not distributed correctly; the device is not balanced
Faulty heating element, incorrect connection to the electrical network
Vibration sensor malfunctions
Damage to the sensor or its wiring
Power supply problems
The voltage level in the network does not match the needs of the washing machine; no voltage in the network
Too much water
Incorrect connection of the machine to the sewer, broken water drain valve
Engine tachogenerator: 3S4, EA, 3S1, 3S2, 3S3, 3E4, 3S, 3E3, 3E2, 3E and 3E1
If, when washing a Samsung machine, an error appears in the form of symbols 3C, 3C1, 3C2, 3C3, 3C4, as well as errors 3E through 3E4, then something happened to the motor. There are several options for developing the problem, as well as the error codes themselves.
If you saw symbols with the letters E, C, EA and variations of numbers from 1 to 4 along with them, then the reasons for their appearance are as follows:
- You have exceeded the permissible number of kilograms. If, for example, your Samsung Eco Bubble washing machine, designed for 6 kg, is overfilled with heavier items (and when wet they will become even heavier), then the above error codes will definitely appear.
- The tachogenerator is faulty.
- Electrical wiring and contacts burned out.
- Foreign objects entered the generator through the drum sieve and blocked it.
