Why does error E02 occur in the Candy washing machine and how to fix it?

Washing machines of the Candy brand quickly gained popularity in the market due to their low price and decent functionality. All modern models of the brand are equipped with a self-diagnosis system, which, at the slightest malfunction, sends a signal to the user about a problem. Each fault is indicated by a code. By deciphering it, you can find the cause of the breakdown and carry out repairs at home. Next, we suggest that you familiarize yourself with the error codes of Candy washing machines, their descriptions and elimination methods.

Most Candy washing machines have a clear self-diagnosis system for faults

Decoding the code that the Kandy washing machine produces

The issuance of code E02 always indicates that Candy is having problems with water supply. This can be either an insufficient or an excessive amount of filling. If the water level does not correspond to the correct operation, the washing cycle stops.

E02 is one of the common errors that can occur in the following situations:

1. There is no water intake after the start of work.
2. The collection of water takes a very long time.
3. The machine takes in too much water, causing the drain to turn on.
4. Water is drawn in continuously, but there is still not enough water in the tank.

Depending on the model of the washing machine, the device may notify you in different ways about a failure with water supply. In devices with a display, the error coding takes one of the following forms:

• ERROR2;
• ERR2;
• E2;
• E02.

In Candy machines without a display, a failure is indicated by flashing indicators. In the case of error E02, this is a series of two blinks, after which there is a break of several seconds, and the blinks are repeated again. Which lights flash at the same time depends on the model of the washing machine. The main thing here is not the location of the indicators, but the number of blinks.

In some cases, it is possible to understand the current situation and restore functionality on your own. But in difficult cases, you may need the help of specialists.

Tips for all cars

There are errors that are common to all machines. At first glance, they are banal, but often problems arise precisely because of carelessness.

1. The washing machine does not turn on. You need to check whether the machine is connected to the outlet and make sure that there is electricity throughout the house.
2. Large amount of foam. Check to see if hand washing powder has been accidentally added.
3. Water does not flow into the drum. It's worth checking to see if delayed start is enabled.
4. There is no draining of water and no spinning after a completed program. The following modes can be set: no spin, no draining or light ironing.
5. Indicators light up randomly. You need to restart the washing machine by turning it off for 2 minutes.
6. Large vibration during machine operation. Is the equipment priced correctly? The drum may be overloaded.

After reading the information, you must remember that washing machine error codes do not eliminate the problem, but tell you where to look for it.

Causes and solutions

To eliminate a problem situation, you need to act consistently. First, those nodes are checked, the normal operation of which can be restored even on their own.

Self-draining

If the Candy washing machine constantly fills with water, as indicated by the characteristic noise from pouring water, but the tank remains empty, self-draining occurs. This situation is associated with improper installation of the device .

According to the operating rules of the Candy device, the drain hose must be raised above the level of the tank. This position does not allow water to spontaneously flow into the sewer. The solution to the problem is to correctly install the washing machine in accordance with the manufacturer's requirements.

Lack of water in the system

If water does not flow into the Candy machine at all when starting the wash, you need to check:

• availability of water in the water supply system;
• position of the tap that shuts off the water to the washing machine.

If the shut-off valve is closed, it should be opened. If there is no water in the system, the washing process will simply have to be postponed.

Slow water intake

If water fills the Candy very slowly, the message E02 may appear on the display. This situation may be due to several reasons:

• low pressure in the water supply;
• The water supply tap to the machine is not fully open;
• Fill filter clogged.

First you need to make sure that the water pressure in the water supply system is normal and that the tap is fully open. After this, you need to check the condition of the filler filter mesh.

If the water pipes are in poor condition and the quality of the water itself is poor, the mesh can become clogged with small debris, scale and salts.

To clean the Candy fill filter, you must perform the following steps:

1. Turn off the water supply to the washing machine.
2. Disconnect the machine from the electrical network.
3. When disconnecting the hose from the washing machine, a small amount of water may spill out, so you should prepare a rag in advance.
4. Move the washing machine away from the wall so that you have access to its rear wall.
5. Carefully disconnect the inlet hose.
6. Get the mesh.
7. Wash the mesh under water using a brush.
8. Place the filter in its original place.
9. Connect communications.
10. Check the operation of the washing machine and make sure there are no leaks at the entrance of the inlet hose into the machine.

If the mesh is damaged, it must be replaced.

Control unit malfunction

Error E02 in some cases appears due to a random failure and is not systemic in nature.

To restore normal operation, you can try to reboot the washing machine - turn it off and after a few minutes start it again.

To completely reboot, you must not only turn off the device by pressing the button, but also remove the plug from the outlet.

In rare cases, there is a possibility that the control unit requires repair. It is advisable to entrust the diagnostics of the board and restore its functionality to a specialist. In case of serious damage, the control board is completely replaced.

Fill valve problem

The water supply fill valve in the Candy washing machine consists of a membrane and the body itself. The membrane is opened by an electromagnetic coil. If a part fails, it is replaced with a new one .

What to do if there is a problem with the valve - you can watch the video:

Failure of the pressure switch

Pressostat is a sensor that measures the water level in the apparatus. If this element malfunctions, the following situations are possible:

• water does not pour in at all;
• water is constantly filled and drained;
• more water is collected than normal.

The reason for this situation may be the failure of the pressure switch due to a breakdown, or its blockage.

If the pressure chamber is clogged or the hose is clogged, the operating condition of the unit can be restored after cleaning. If the pressure switch breaks down, it is completely replaced.

Wiring fault

A wiring malfunction in the pressure switch circuit can also lead to problems in Candy with water filling. This can happen if the contacts are unreliable and become loose due to vibration during operation of the washing machine. In cases where the wires are physically damaged, for example by rodents, twist them or change the entire cable at once.

How to determine an error in cars without a display

Candy Aquamatic series models do not have an information display, which usually displays an error message. In this case, the problem can be recognized by the blinking of the lower left indicator. The user needs to count the number of diode flashes in one of the series, the interval between which is 5 seconds.

The number of consecutive flashes corresponds to the numerical value of the error code.

In cars without a display, you can determine the nature of the breakdown by the glow of the indicators

Information about the causes of errors is collected in the following table.

Above are the general code values ​​for machines without a display. Before you fix the problem, it is best to check the decryption for your specific Candy model. Values ​​may differ depending on the characteristics of all modifications of the unit. You can find reliable information about fault codes in the official user manual for your washing machine.

Call the master

If a failure occurs and error code E02 is issued, in some cases you cannot do without the help of a specialist.

To diagnose and repair Candy, it is recommended to contact a company that specializes in servicing household washing appliances.

Companies that have been working in the market for a long time value their reputation and provide a guarantee for the work performed . When you call a repairman on an ad, there is a chance that you will fall for scammers, and the result of such repairs is not guaranteed.

The cost of troubleshooting E02 depends on the complexity of the breakdown and can vary significantly by region and city.

For the capital, average prices are as follows:

• wiring repair – from RUB 1,500;
• replacement of the pressure switch – from RUB 1,800;
• repair of the control module – from 2,400 rubles;
• replacement of the filler valve – RUB 1,700.

The cost of new parts for replacement is not included in the cost of work and is paid separately.

When error E 22 Kandy can be resolved independently

In two situations with code E22 on the display, you can figure it out without the help of a specialist.

• The drain was connected incorrectly. If you installed new appliances or moved old ones, for example, from the kitchen to the bathroom, the washing machine may give an error due to the incorrect connection of the drain hose. If the highest point of the drain hose is below the level of the tank, gravity flow occurs. Therefore, the water is drained and the machine “sees” the pressure switch error. It is necessary to organize the drainage correctly. To do this, the drain hose must be raised to the correct height: at least 60 cm from the floor level. Information on connecting the drain can be found in the instructions for the machine.

• Control unit failure. Code E 22 sometimes appears after a control board failure. In reality there is no error, but the SMA sees it because the electronics are confused due to power surges. Turn off the washing machine completely by unplugging it from the outlet. Let stand for 10–15 minutes. Turn on and start the wash. If there was a failure, the error will go away and the machine will work as expected.

In other cases, if you are not technically savvy, you will not be able to eliminate the error without the help of a specialist.

Prevention measures

To reduce the problem of water filling your Candy washing machine, you need to pay attention to the following preventive measures:

1. One of the reasons for clogged inlet hoses is poor water quality. To avoid this problem, it is advisable to install a filter system at the entrance to the apartment. This will protect the device from impurities and foreign fractions contained in tap water.
2. If error E02 and other codes periodically appear without obvious reasons, unstable voltage in the network can provoke faulty situations. Its surges and changes cause great harm to equipment and disrupt normal operation. The problem can be solved by installing a voltage stabilizer, connecting the washing machine strictly through it.
3. If the water pressure in the house is weak, and it is not sufficient for normal operation of the washing machine, as it interferes with good water intake, it is advisable to install an additional pump.

What does it mean?

Error code E03 lights up on the display of the Candy washing machine if the used water does not flow out within 3 seconds after turning on the drain mode. Another form of manifestation of the same problem is the excessive delay in the process of draining waste water beyond the time specified by the program, which entails freezing of the equipment. E03 is one of the most common problems.

Usually the code lights up on the screen at the very end of the wash, when the machine does not drain and, accordingly, does not rinse or spin the laundry.

Please note that depending on the series, washing machines may give some other encodings. Thus, in the Candy Aquamatic version there are often models that write only the number “3”; writing E3, Err 3 or Error 3 is acceptable. This should not alert you - only the number is of fundamental importance for deciphering the malfunction. In older series of Candy washing machines, where there is no display, a breakdown is indicated by a series of three flashes in a row.

• In Candy Grand units, the “Intensive Wash” mode indicators will flash in combination with the left lamp of the color indicator of the time countdown.
• In the Smart line, the signal is given by the “Intensive wash” indicator, as well as the upper lamp for color indication of the time countdown.
• In the vast majority of Holiday products, the light signal comes from a button with a snowflake icon.

Recommendations

If there is a code on the E02 display, the following expert advice will help:

1. 
   Before you begin diagnosing complex components, you should check the condition of systems that do not require disassembling the machine, and which can be carried out even by a non-specialist.

2. A washing machine under warranty should not be disassembled or repaired on your own.
3. If you do not have the appropriate experience, you should not undertake the repair of complex components.
4. After repair, a test run of the washing machine is required.

What does error E22 mean in a Candy car?

In fact, there are two different errors hiding behind the E22 code:

• level sensor (pressostat) error;
• problems with the heating circuit.

If the encoding is connected to the pressure switch, the Kandy washing machine fills and drains the tank several times, then stops and issues a message with E22 because it does not receive the correct information about the level of filling of the tank with water.

In case of heating problems, error E22 on Candy occurs when the SMA tries to turn on the heating element. The command does not work and the washer stops the program.

Running a service test

If there is a display, the fault is displayed as a digital code. If there is no display, you may notice a flashing diode on the front of the washing machine and the number of flashes determines the fault code, so you need to count them.

First there is a pause for about 5 seconds, and then a series of flashes, and so on in a circle. It is this series of flashes that needs to be counted, its number is the code that is deciphered below.

To run a service test, do the following:

1. Preparatory work: clean the drum of the machine from things, set the program selector to the OFF position.
2. Hold the first additional button. functions (left), move the program selector to the second position (usually the 60 degree mark)
3. After 5 seconds all LEDs should light up, release the button you are holding and press Start.

If that doesn't work, try holding the other advanced functions button on the left.

The service test consists of the following steps:

1. Water is drawn in an amount of 6 liters, passing through the detergent compartment for pre-wash.
2. Pause for 1 second and turn on the heating element (water heating) for 20 seconds.
3. Additional water supply through the detergent compartment.
4. The drum starts rotating counterclockwise at 55 rpm for 16 seconds.
5. Pause for 4 seconds.
6. Water intake begins and at the same time the drum rotates clockwise at 55 revolutions for 16 seconds.
7. The drain pump is turned on until the tank is empty.
8. The spin program starts for 15 seconds at half maximum speed. This completes the self-diagnosis.
9. At the end, all lit LEDs should flash together.

On a top loading washing machine

First, let's give an example of a Kandy washing machine. It has a rare self-diagnosis system, which includes the E16 code we are interested in - the Candy CTD8766 washing machine. This is a rather stylish machine with top loading, electronic control, a simple backlit display and a maximum load of 6 kg.

How is the E16 code deciphered on such a washing machine? Literally, the decoding sounds like this: “...a short circuit has occurred in the heating element circuit...”. What does it mean?

In rare cases, such an error can be caused by a short-term failure in the control board. You can fix this problem by restarting the washing machine. If disabling and re-enabling the home assistant does not help, you will have to resort to repairs, the nuances of which we will talk about a little later.

On Aquamatic series washing machines

The Candy Aquamatic washing machine, of course, will not show you the E16 code, since this washing machine does not have a display. And those Aquamatics that have a display also cannot show this code, since it is not built into their self-diagnosis system. However, displayless Candy Aquamatics show error 16, which is essentially similar to error E16.

Error 16 is also interpreted as a malfunction of the heating element (short circuit, open circuit, insulation damage), but recognizing this code is not so easy. To determine this or that error on a Candy washing machine without a display, you need to count the number of blinks of a special indicator, which is located in the lower left corner of the machine’s control panel near the toggle switch. If the washing machine has stopped working and the indicator blinks 16 times, this means that the machine is generating error 16.

How to fix the error?

The Candy Aquamatic series can be repaired in much the same way, only in order to get to the heating element, you will have to remove not the side wall, but the back one. If you are interested in other malfunctions of washing machines of this brand, read the publication Error codes for Kandy washing machines.

In conclusion, we note that the rather rare error E16, however, can spoil a lot of blood for the owners of Candy washing machines, especially considering that it is quite difficult to find its decoding on the Internet. But we tried to correct the situation by writing this short article, we hope the information it contains will be useful. Happy renovation!