How to decipher error E22 in a Candy washing machine, find the breakdown and fix it?

Published: Jan 19, 2021

Many people have Kandy cars, and the owners know that the equipment is reliable. But sometimes Candy does not complete the wash and shows code E22 on the display. Situations can be of two types:

• The machine fills and drains water, then goes into error.
• The washing machine draws water, rotates the drum normally, then freezes and displays code E 22 on the display. If you put your hand to the sunroof glass, you can see that it is cold because the heating has not turned on.

From the experience of the masters! Depending on the model and year of manufacture of the Kandy washing machine, there are several options for displaying this error on the screen. E22, ERROR 22, Err 22, 22 - all this is the same error.

What does the code that the Kandy washing machine produces mean?

The symbolic-numeric code E22 means that the Candy washing machine has a breakdown of the pressure switch or there is a problem in the heating circuit. This state of affairs does not allow washing to continue and requires correction.

The error could appear after the following situations:

1. The washing machine filled and drained water several times (without washing);
2. The machine did not draw water and froze when rinsing or when trying to refill;
3. The washing machine works for some time (from 10 to 20 minutes) without complaints, and then it displays “E22” and freezes.

Depending on the model of the washing machine, the error code may look different:

• "ERROR22";
• "ERR22";
• "E22".

In washing machines that do not have a display, the washing machine indicates a failure with a series of flashing indicators. In a situation with error E22, there should be 22 flashes in a row. After a pause of several seconds, the series of flashes repeats.

Error E22 in Candy machines without a display

SMAs without a screen report error E 22 by blinking the LEDs. The indicators flash in series - 22 flashes in a row, a pause of 5-13 seconds and again in a series. The user of such a Kandy just needs to count the number of flashes in the series - this will be the error code. At the same time, different lights may blink in different lines. For example:

• Candy Grand displays errors with the “Intensive Wash” indicator (an icon in the shape of a shirt with stains) and the first light on the left in the reverse time countdown system indication (most often it is “90”);
• Machines from the Candy Smart series flash “Intensive wash” (an icon in the shape of a shirt with stains) and the top indicator light of the reverse time countdown system (this is “90” or “Start”);
• In Holiday and Aquamatic, the indicator next to the “Cold Wash” button (icon in the shape of a snowflake) flashes.

Note! Which indicators are blinking has no diagnostic value. The only thing that matters is the number of flashes in the series.

Causes of occurrence and solutions

Almost always, this code indicates a serious breakdown of Kandy , which requires diagnosis, as well as repair or replacement of components located inside the device body. But sometimes a failure can be the result of a random combination of circumstances, such as a power surge in the network.

To verify the status of the Candy machine, you need to restart it. To do this, the device is completely disconnected from the network by removing the plug from the socket. This resets the settings.

If the appearance of E22 is not caused by a serious breakdown, then after restarting the code will no longer appear. Otherwise, you will have to move on to analyzing the nodes.

Pressostat

If the water level sensor malfunctions, it can send erroneous information to the Candy control board, giving an overflow signal. In this case, the device is able to draw and drain water several times, and then stop working with a code displayed on the display.

The problem may be due to the following factors:

• breakdown of the sensor itself;
• damage/clogging of the pressure switch hose;
• clogged pressure chamber.

To restore the operation of the machine, it may be necessary to carry out the following work:

1. Cleaning the camera parts.
2. Part replacement.
3. Checking/cleaning the pressure switch hose.
4. If the tube falls off the pressure switch body, return it to its place.

Fill valve

With such a failure, the Candy washing machine can fill and drain water. If the membrane on the valve allows water to pass through (has lost its seal), too much liquid flows in even when closed. This leads to the tank overflowing and an error code is issued, as the process of water intake continues. The solution to the problem is to replace the valve .

heating element

If the heating element fails, the Candy machine does not heat the water. Before this, the cycle works smoothly, without failures, and only when moving to the water heating stage does a problematic situation arise. In this case, the wash freezes, and E22 lights up on the display. Replacing the heating element with a new one will help solve the problem.

The procedure for carrying out the work is on video:

Control block

A breakdown in the Candy control unit is a rarer situation, but quite possible. When elements and tracks burn out, there may be no heating at all, or alternate between filling and draining water. In this case, high-quality diagnostics is necessary. It is carried out by removing the fee.

Repairs usually require resoldering elements and tracks, eliminating defects due to oxidation. In extremely rare cases, when the control unit is severely damaged and cannot be repaired, it is completely replaced.

Repair of the Candy control unit - on video:

Wiring, contacts

If the contacts and wiring integrity are broken, the washing machine may produce E22. If there is a break in the electrical circuit, signals do not pass from the control unit to the individual components involved in the process of filling and heating water.

The solution to the problem is a complete check of the washing machine's wiring . If necessary, the contacts are cleaned, the cable is changed, etc.

Drain

If the Candy washing machine was just installed in a new location and began to issue E22, there is a possibility that the reason for the faulty code is improper organization of the drain system. If the drain hose is lowered and does not have a lifting point above the tank level, self-draining is possible - water flows out spontaneously.

The solution to the problem is to correctly install the equipment in accordance with the manufacturer's recommendations.

When error E 22 Kandy can be resolved independently

In two situations with code E22 on the display, you can figure it out without the help of a specialist.

• The drain was connected incorrectly. If you installed new appliances or moved old ones, for example, from the kitchen to the bathroom, the washing machine may give an error due to the incorrect connection of the drain hose. If the highest point of the drain hose is below the level of the tank, gravity flow occurs. Therefore, the water is drained and the machine “sees” the pressure switch error. It is necessary to organize the drainage correctly. To do this, the drain hose must be raised to the correct height: at least 60 cm from the floor level. Information on connecting the drain can be found in the instructions for the machine.

• Control unit failure. Code E 22 sometimes appears after a control board failure. In reality there is no error, but the SMA sees it because the electronics are confused due to power surges. Turn off the washing machine completely by unplugging it from the outlet. Let stand for 10–15 minutes. Turn on and start the wash. If there was a failure, the error will go away and the machine will work as expected.

In other cases, if you are not technically savvy, you will not be able to eliminate the error without the help of a specialist.

Call the master

Error E22 signals failures, the elimination of which requires disassembling the Candy washing machine and analyzing several groups of components. If it is impossible to carry out such work yourself, you should call a specialist . To do this, it is better to contact a company whose list of services includes repair of household washing equipment.

Companies that have positive reviews and have been operating for a long time value their reputation. This circumstance minimizes the likelihood of falling into a bad specialist or running into scammers. When calling a technician, you should indicate the model of your washing machine and the nature of the problem.

The average cost of work depends on the region, city, complexity of the repair and the price list of the company providing the services. In Moscow, average prices are as follows:

• wiring repair – about 1,500 rubles;
• repair of the control unit - about 2400 rubles;
• replacement of the filling valve - 1700 rubles;
• replacement of heating elements - from 2200 rubles;
• replacing or repairing a pressure switch - about 1800 rubles.

Repairs often require replacement of parts. Their cost is paid separately. After the repair is completed, the technician performs a test run of the unit, after which he issues a warranty.

Step-by-step inspection of parts

In principle, any error can cause a basic failure. Try rebooting it. A few minutes after stopping work, hold down the power button and remove the cord from the electrical outlet. After that, put everything back in place and try to start the wash again. If nothing works, then something is really wrong.

Alternatively, the cord or outlet itself may be faulty. Check them with a tester. Although rare, this does happen. Analyze the appearance of your “home assistant”. It is quite possible that some defects will emerge during a visual inspection. If not, you will have to diagnose the insides of the unit.

• Let's start with the engine. It is placed in a special hatch by Kandy manufacturers. Open it.
• Hold the drive and turn the pulley in parallel. Thus, the belt itself will be removed from the large and small pulleys.
• Take an 8mm wrench and remove the motor mounts.
• Before completely removing the engine, remove all wires from it. It is advisable to somehow fix their location.
• Inspect the motor. Surely you see two bulky plates. So, these are the motor brushes, remove them.
• Carry out a thorough inspection of the brushes. If they have severe abrasions or other visible defects, then they need to be replaced with new ones.
• Reinstall in reverse order and test the unit.

After replacing the brushes, the machine sometimes makes cracking sounds during washing. These plates fall into place and rub against each other. The problem does not always lie in the brushes; for example, the control module may fly off. What to do then? Here you cannot do without the intervention of a specialist, but you can diagnose the breakdown yourself. Just take a multimeter and check all elements of the control module.

Occasionally, motor windings burn out. Repair in this case is extremely unprofitable; experts say that it is cheaper to purchase a new washing machine. However, it is worth noting that for Kandy machines the situation with motor breakdown is extremely unusual.

Interesting:

• Bosch dishwasher errors
• Error E09 for a Bosch dishwasher
• Miele dishwasher errors
• How to reset an error on a Bosch washing machine
• Error F21 in a Bosch washing machine
• Error E07 in Kandy washing machine

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Prevention measures

To prevent error E22 from appearing on the Candy display, you should remember the following preventive measures during operation:

1. The machine should be cleaned periodically. This will extend the service life of the heating element, since contact with hard water, detergents, and dirt washed from the fabric settles on the heating element.
2. Constant washing only in cold water or, conversely, at the maximum temperature, has a bad effect on the condition of the heating element.
3. If the water in the water supply is very dirty, has impurities and small fractions, it is recommended to install a filter at the inlet of the system.
4. If the voltage in the apartment is unstable, a voltage stabilizer will help prevent fluctuations in order to connect the machine through it.

Diagnostics

To diagnose the machine you need:

1. Set the switch to OFF, while the drum should be empty.
2. Find the first additional function button on the left, press and hold to move the switch to the second position, basically this is a temperature indicator of 60 degrees.
3. Wait 5 seconds, all indicators should light up, and only then release the additional functions button and press “Start”.

If it doesn't work, repeat these steps with another additional function button.

1. The machine draws 6 liters of water through the powder and prewash compartment.
2. Pauses and starts the heating element.
3. Gets water.
4. The drum starts up.
5. Pause again (4 seconds).
6. Simultaneous collection of water and drum operation.
7. Checking the pump with the water completely drained.
8. Spin starts.

Diagnostics completed. After completion, all indicators should light up.

Possible faults requiring repair

Over 10,000 Kandy washing machines were repaired by RemBytTech specialists. We have summarized our experience and identified the most common breakdowns in which error E 8 occurs.

*Please note that prices are for repair work only. Spare parts required for repairs are paid additionally

If your Kandy washing machine has stopped washing and shows error code E08, do not hesitate to repair it. Call:

Or submit an online application.

RemBytTech technicians have many years of experience in diagnosing and repairing Candy washing machines. They will accurately determine the cause of the emergency code and carry out all repair work right at home. Quality is confirmed by a guarantee of up to 2 years. Contact us!

On a top loading washing machine

First, let's give an example of a Kandy washing machine. It has a rare self-diagnosis system, which includes the E16 code we are interested in - the Candy CTD8766 washing machine. This is a rather stylish machine with top loading, electronic control, a simple backlit display and a maximum load of 6 kg.

How is the E16 code deciphered on such a washing machine? Literally, the decoding sounds like this: “...a short circuit has occurred in the heating element circuit...”. What does it mean?

In rare cases, such an error can be caused by a short-term failure in the control board. You can fix this problem by restarting the washing machine. If disabling and re-enabling the home assistant does not help, you will have to resort to repairs, the nuances of which we will talk about a little later.

On Aquamatic series washing machines

Decipher error codes for washing machines Candy / Kandy

Photo 1. How to put a Kandy washing machine into diagnostic mode

Photo 2. Entering test mode on the Candy washing machine

I’ll probably start with the most basic faults that are inherent not only to the Kandy washing machine, but to all washing machines in general without exception. First of all, we will talk about the drainage system, the fact is that many do not even know where the pump filter is located, and yet this part is associated with the largest number of breakdowns. In my practice, it often happens that they bring a washing machine and say that it does not drain water, while they claim that they have completely cleaned everything that is possible. When I unscrew the drain pump filter and show exactly where to look, people just look at me with wide open eyes, especially when coins, paper clips and other small objects are pulled out from under the pump impeller. Nobody thinks about the main pipe at all, although it gets clogged with dirt and all sorts of rubbish no less than in the pump filter. If you cleaned the filter and the washing machine still does not drain water, then you must first clean the pipe that comes from the tank to the pump housing. Another nuance is related to the drain hose, it needs to be blown out, but before that, be sure to unscrew the drain pump filter, the fact is that there is a plastic ball in the main pipe and if you blow into the drain hose, this ball can jump out into the tank. I specifically talked a little about the drainage system so that I wouldn’t waste time on this when deciphering the codes. Now you can begin to describe the errors in detail.

Preventive measures

In order to be less likely to encounter the problem of detecting an IE error on an LG display, the following preventive measures will not be superfluous:

1. If the water in the water supply system is very dirty, it makes sense to install main filters at the entrance to the apartment. This will protect the washing machine from the entry of rust particles and other impurities that can cause clogging.
2. If there are constant power surges in the house, it is advisable to connect the washing machine through a voltage stabilizer. This will protect the control board and other components from burnout and prevent costly repairs.
3. It is advisable to clean the filter at the entrance to the washing machine, like the hose, from time to time. With active use, the best option is once a year.
4. The pressure switch tube often becomes clogged with water containing foreign inclusions. If the water has quality problems, the pressure switch tube must be cleaned once a year, without waiting for problems to appear.