Samsung washing machine does not turn on: causes of malfunction

A household appliance that has firmly occupied its niche in the modern person’s home is the washing machine.

Among the wide range of manufacturers, Samsung equipment is especially popular, characterized by high quality, functionality, and long service life.

Despite numerous positive characteristics, the consumer may encounter a situation where the Samsung washing machine does not turn on.

A detailed study of why the washing machine does not respond to startup and what to do in this case will help you quickly solve the problem.

Possible causes of malfunction

A malfunction of a Samsung washing machine can be caused by numerous reasons.

The simplest thing that can explain the lack of response to pressing the “start” button is that the device is simply not plugged into the outlet.

They also consider a number of factors that can also affect the performance of a household appliance:

• lack of water,
• incorrect connection,
• failure of system components of the washing machine.

Before turning to professional experts for help, you should conduct a detailed diagnosis yourself. If you follow a certain sequence of actions, you can quickly fix the problem.

Indicators flash randomly

This is a problem in the internal wires of the washing machine. To identify a breakdown, test the wires with a multimeter and replace the problem area. According to many service center technicians, this is a fairly common reason why the Indesit washing machine with a mechanical control system does not turn on.

We've sorted out the basics. After analyzing the reasons why the washing machine does not turn on, it becomes clear that, unfortunately, most problems require skills in electrical repair. Therefore, if the owners do not have certain knowledge, it is best to entrust this matter to qualified craftsmen.

Failure of the heating element

Heaters fail due to scale. Residues of powder, clothing lint, impurities in water - all this sticks to the heating element, as a result - its efficiency decreases. Working in intensive mode, the heating element overheats: this leads to a break in the spiral or burnout of the housing (which entails a short circuit or current leakage to the housing).

*The price is only for the work of the master, spare parts are paid additionally.

The washing machine turned on, but the wash does not start

The washing program does not start, although the indicator lights work as normal

Make sure the hatch is tightly closed after loading laundry. Otherwise, a special protective mechanism will not allow the drum to be filled with water. Then make sure that the hatch is blocked after the program starts. If the door just latches, check to see if it has power. The current is supplied, but the hatch is not blocked? Then the locking device will have to be replaced.

Watch the drum fill with water. The presence of unusual sounds or complete silence indicate that water is difficult to get inside, and the machine simply has nothing to wash with.

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Did not help? Make sure that you have selected the correct washing program (you have not pressed several buttons at the same time or accidentally poked it past). If in doubt, turn off the machine for 30-40 seconds and then turn it on again. The failure that occurred will be corrected.

The lights flash randomly or light up at the same time

In this case, look for the cause of the failure in faulty wiring. In most models LG, Indesit, Samsung, Hotpoint Ariston, Bosch. Ardo, Electrolux wires often come into contact with internal parts, which causes damage over time. Check the condition of the cables with a tester and replace the problem area.

The problem may also lie in burnt-out capacitors that should be replaced.

These simple tips will allow you to quickly and competently resolve common problems that arise in the operation of your washing machine.

Strengths and weaknesses of Samsung washing equipment

Samsung washing equipment is deservedly popular. For example, the new Diamond series, with a load of 5 and 6 kg, has unique useful innovations, including a small cell drum, Aqua Stop and Volt Control systems. Bubble washing technology - Eco Bubble - allows you to wash your laundry more efficiently.

Models such as Bio Compact S821 , Sensor Compact S803 J , WF- R1061 and WF- F861 have received high marks from Russians, as they have been serving their owners well for more than 10 years and are highly reliable.

Breakdowns of Samsung washing machines often occur due to violations of operating rules. In addition, some details are problematic , which include:

• drive belts;
• heating elements (hereinafter also referred to as heating elements);
• drain pumps (pumps);
• drain pipes and hoses;
• fill valves.

Heating elements fail due to too hard water, which forms scale. Poor quality of tap water and improper operation lead to blockages and breakdowns in drainage and water intake systems. These are the data from long-term statistics of leading service centers. But electronics are the strong point of Samsung SM and rarely require repairs.

Pump fault

The drain pump is another “weak” point of the Samsung SMA. Debris from clothing pockets and foreign objects (for example, clothing accessories) getting into the pump “wedge” it. As a result, the pump impeller breaks or the pump motor fails.

*The price is only for the work of the master, spare parts are paid additionally.

Perhaps everything is extremely simple

Before you pick up the tool and proceed to disassembly, it is worth eliminating external factors that affect the performance of the Samsung washing machine. If it does not turn on at all, that is, there is no indication and there is no response to pressing the buttons, you need to do the following:

Another situation is possible. The Samsung washing machine itself turns on, the power indicator lights up, but the washing does not start, and not a single program can be started. The reason for this may also be outside the device case. It’s easy to check, you just need to follow a few simple steps:

Malfunction of the control module (electronic controller)

The module is a key component; it controls the operation of the washing machine and is located behind the control panel of the machine. Its memory chip (EEPROM) stores all washing programs. Signs of a faulty control board are very varied.

*The price is only for the work of the master, spare parts are paid additionally.

After moving

It is rare that the transportation of household appliances goes without a trace. This also applies to washing machines. The reason that the washing machine does not turn on after installing it in a new place may be loose contacts of the connecting chips or a faulty central controller.

Most often, the cause of its breakdown is a short circuit caused by water that gets onto the board from the dispenser cuvette. Therefore, before transporting, be sure to remove the tray, clean it and wipe it dry. To get to the board you need:

• turn off the power to the washing machine by unplugging the power cord;
• remove the cuvette dispenser tray by pressing the plastic lock in the center of the part;
• Unscrew the screws holding the panel with controls;
• disconnect the chips suitable for the controller board, having previously sketched their connection or filmed them on a mobile phone camera;
• Unclamping the plastic clips, carefully pull out the board.

If, after examining its elements, no defect is found, it must be sent to a service center for further testing and repair.

Samsung SMA error codes

By displaying fault codes on the display, the system informs the user about a problem that has arisen. You need to understand the meaning of Samsung washing machine error codes and start repairing it yourself.

Unable to turn on spin

The reason for the situation in which the machine washes normally, but the spin does not turn on, may be the exhausted engine resource. This is true for older Samsung models in which collector units were installed. Wear of the brushes and lack of contact between them and the armature can lead to engine malfunctions, especially at high speeds. To correct the situation, you will have to partially disassemble the washing machine and replace the brushes.

Another reason for this situation could be the tachogenerator; this is a sensor that monitors engine speed and maintains it in a given range. This part cannot be repaired; it must be replaced.

In rare cases, the spin cycle does not start due to drum imbalance. Too much laundry causes strong vibration, which can cause bearing failure. Sensors identify potential threats and prevent them. In this case, it is enough to rearrange the laundry and restart the program.

Source

Basic problems and solutions

The external inspection of the washer has been completed, but no problem has been identified. It's time to start disassembling the household appliance.

In order for the work to proceed quickly and efficiently, you must ensure in advance that you have all the necessary tools:

• a set of keys and screwdrivers of different sizes,
• pliers,
• as well as a multimeter (a special device for measuring current and resistance).

Before disassembling the Samsung washing machine, the device must be disconnected from the power supply, water supply and sewerage. To make it easier to approach the washing machine, it is moved away from the wall.

Having prepared for work, you can begin a step-by-step disassembly, diagnostics, and, if necessary, replacement of damaged elements of the Samsung washing machine.

Cord and plug

First of all, check the integrity of the cable at the bend points and the junction with the plug.
To do this, set the multimeter to the “buzzer” mode, apply the probes to the wire cores on both sides . The characteristic squeak of the device indicates the serviceability of the element.

When examining the plug, special attention must be paid to ensure that the plastic body is intact, without cracks or signs of melting. The metal pins in the plug should not move.

If any irregularities are detected, the plug or cable must be replaced.

Hatch door

A prerequisite for starting a Samsung washing machine is that the hatch door is tightly closed (a characteristic click should be heard when closing). If the door does not close tightly, but there is no external mechanical damage, a multimeter will help check the lock’s functionality .

To do this, with the hatch door open, use the tester probes to touch the opposite sides of the lock. If there is no resistance, the number 0 will appear on the device display.

Similar actions are carried out with the hatch door closed. If the resistance indicator has changed, the lock is working; if the indicator is still 0, then the locking element will have to be dismantled and a new one installed.

The work is carried out according to the following algorithm:

1. Using a screwdriver and pliers, remove the cuff clamp.
2. After unscrewing the fixing bolts from the body, remove the old lock.
3. Disconnect the connectors of the old element.
4. Connect the connectors to the new lock.
5. Fix the new part with bolts to the body.
6. Install the cuff and secure it with a clamp.

If the lock is jammed when the door is closed, you need to remove the top panel and, by pressing the latch, open the hatch door.

Power button

Most often, the failure of the power button is caused by wear or oxidation of the contacts . In order to check the functionality of the button, it is tested with a multimeter in the on and off position (the washing machine is disconnected from the power supply).

If the power button is working properly, then in the on position the multimeter will begin to emit a characteristic squeak. If no signals are heard, the button is faulty. If you have a soldering iron, replacing the button will not be difficult.

Algorithm of actions:

• unscrew the fixing bolts and remove the front panel;
• if the cause of the malfunction is oxidation of the contacts, they are simply cleaned; in another situation, the old button is replaced with a new one;
• check the functionality of the new element with a tester.

Before purchasing a new button, it is very important to check that the item number and series match the type and model of the washing machine.

Interference filter

A network noise filter (abbreviated FPS) is an element of the electrical circuit of a washing machine that protects equipment from electromagnetic radiation that occurs during the operation of other household appliances located nearby.

A faulty FPS blocks the operation of the washing machine. In a Samsung washing machine, the FPS is located under the top cover. It looks like a small barrel with five terminals. Three outputs for input (phase, zero, ground) and two for output (phase and zero).

The filter is tested after the element is removed from the washer lid. The FPS is checked with a multimeter (the tester is set to “voltage” mode). Lack of voltage at the outputs indicates a breakdown of the element.

Replacing a surge protector is easy, following a certain algorithm of actions:

1. Remove the top cover of the housing.
2. The old device is disconnected from the power supply (the bolts are unscrewed, the connectors are disconnected).
3. Connect a new element and test it with a multimeter.

The new filter must exactly match the brand of the previously installed part.

Control module

If during the diagnostic process all elements of the electronic circuit turned out to be serviceable, then the reason why the Samsung washing machine does not turn on most likely lies in a faulty control module.

It is possible to determine whether this is so only by ringing each element of the module with a multitester. Before diagnostics, the module (the element is located behind the control panel) must be dismantled.

Repairing or replacing a module requires a highly qualified technician , so without certain skills and knowledge you should not start solving this problem.

It's worth checking the heating element

We will describe in more detail how to check the serviceability of the heating element. The fact is that damage to the heating element blocks the operation of the entire washing machine. In the event of such a breakdown, the protective mechanism is triggered, as current leaks into the housing. The heating element may be broken. It is one of the most important parts of the device. To check it, you will have to spend time and dismantle the case. We hope that the detailed instructions will help you cope with the task. So what to do:

• Position the washing machine so that all sides have easy access.
• Get rid of any remaining liquid in the tank. To do this, remove the garbage filter.
• Pull out the compartment intended for washing powder and other detergents.
• There are bolts on the back of the housing. They must be unscrewed to remove the top panel.
• There are mounting screws under the cuvette. We unscrew them. And on the right side there is another one that also needs to be removed. Total 3 screws.
• Very carefully remove the control panel. We will not disconnect it completely.
• There is a plastic clamp around the entire circumference of the hatch. Use a flat screwdriver to pry it up and carefully remove it.
• Carefully insert the hatch cuff into the wash tub.
• Using the same flathead screwdriver, carefully pry up the front trim panel. Take it out. This will give you access to the steel frame of the washing machine.
• Now you can easily see 4 bolts at the bottom of the front wall. They need to be unscrewed.
• Next, very carefully, so as not to damage the electrical wires, move the control panel to the top cover of the SMA. Now you need to unscrew 3 more screws that were under the panel. They secure the front of the body.

The most difficult manipulations to remove the heating element have already been completed. All that remains is to disconnect the front wall. To do this, it needs to be removed from the hooks on which it is held. Grasp the bottom ends of the panel and gently lift up.

There is no need to apply any force, as this may damage the wiring that is connected to the hatch lock.

Thus, access to the temperature sensor and heating element was opened. Now it is possible to check them for damage. Try to position the control panel as securely as possible; falling it will most likely lead to serious damage.

So, let's start diagnosing heating elements. For this we again need a multimeter. Put it in resistance measurement mode. We look at the tester’s performance by installing the first clamp on one contact, and the second on the other. If the display shows a value of 25-30 Ohms, then be sure that this heating element is working. If the indicator is 0 or 1, we conclude that the part does not work. Accordingly, the broken element must be replaced.

In the article, we examined in detail the possible options for damage to the SMA. We hope that the information received will help restore the functionality of your household appliances.

Interesting:

• Indesit washing machine does not turn on
• Ardo washing machine does not turn on
• Reviews of Samsung dishwashers
• Cable cross-section for washing machine
• Ariston washing machine does not turn on - reasons
• Bosch dryer error codes

1 reader comment

1. 04.11.2019 at 11:45

   Vlad:

   My machine also does not respond to being turned on. Everything in your video is accessible and understandable. After a complete check, I'll do the trans. Thanks again for the hint.

   Answer

Bearing failure

According to our repair experience, bearings in a Samsung washing machine begin to “crumble” after 5 years of operation. But if the machine is often overloaded, then younger SMAs also experience bearing problems. Due to vibrations during operation, the bearings gradually become loose, the seal weakens, and water gets inside. The corrosion process begins, the bearings are destroyed, and the washing machine does not spin the drum.

*The price indicated is for labor only, spare parts are paid separately.

Video on the topic

What to do if the Indesit washing machine does not turn on? In the next video you will find the answer to this question.

A young housewife, she is immersed in raising children and running a household. Like a mother, she can quickly figure out what to do with her child, like a wife, she can cook a delicious three-course meal, like a housewife, she can create coziness and comfort in the house. I’m glad to share with readers life hacks that can make household work easier and save time for your favorite work and travel.

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The dishwasher cleans more than just plates and cups. You can load it with plastic toys, glass lamp shades and even dirty vegetables, such as potatoes, but only without using detergents.

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The habit of using an automatic washing machine “sparingly” can lead to the appearance of an unpleasant odor in it. Washing at temperatures below 60℃ and short rinses allow fungi and bacteria from dirty clothes to remain on internal surfaces and actively multiply.

Stretch ceilings made of PVC film can withstand from 70 to 120 liters of water per 1 m2 of their area (depending on the size of the ceiling, the degree of its tension and the quality of the film). So you don’t have to worry about leaks from neighbors above.

If your favorite things show the first signs of gestation in the form of untidy pellets, you can get rid of them using a special machine - a shaver. It quickly and effectively shaves off clumps of fabric fibers and returns things to their proper appearance.

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Fresh lemon is not only suitable for tea: clean dirt from the surface of an acrylic bath by rubbing with half a cut citrus, or quickly wash the microwave by placing a container of water and lemon slices in it for 8-10 minutes at maximum power. The softened dirt can simply be wiped off with a sponge.

Before removing various stains from clothing, you need to find out how safe the selected solvent is for the fabric itself. It is applied in a small amount to an inconspicuous area of ​​the item from the inside out for 5-10 minutes. If the material retains its structure and color, you can move on to stains.

Threads made of gold and silver, which were used to embroider clothes in the old days, are called gimp. To obtain them, the metal wire was pulled for a long time with pliers to the required fineness. This is where the expression “to drag out the rigmarole” came from - “to do long, monotonous work” or “to delay the completion of a task.”

Failure of the hatch locking device (UBL)

If the UBL fails, the machine does not block the door, so the wash does not start. This is built into the SMA operating algorithm for security purposes. The opposite situation is also possible, when the machine door does not open after washing.

*The price is only for the work of the master, spare parts are paid additionally.

Calling a Samsung repairman: where to find it, how to avoid falling for scammers?

In a situation where self-diagnosis and repair of a Samsung washing machine did not lead to the desired result, there is only one thing left to do - call a professional technician.

It’s worth finding out in advance how to do this correctly so as not to encounter scammers.

washing machine repairman

1. 
   The first leading place in the ranking is occupied by an online service for selecting repair specialists.
   There are a sufficient number of services, registration on which will help you quickly choose a specialist and apply for repairs. The advantages of this method: accessibility anywhere in the country, round-the-clock access to the necessary information, a large selection of specialists at various levels.

   The disadvantages include not always truthful reviews, which can affect the final choice.

2. The second item in the ranking is newspaper advertisements. This is a fairly popular and familiar search for a master. A phone call allows you to immediately discuss the details of interest, the cost of the work, and also draw up a preliminary portrait of the person who may come to the call. One of the disadvantages of this method is the amount of time spent on calling.
3. The third place of honor in the ranking is occupied by the so-called “word of mouth”. It would seem that what could be more reliable is the recommendations of a friend. But you should never forget that the previous client’s opinion is based not only on the results of the master’s work. A person can formulate a review based on personal feelings. So, for example, being in a not very good mood, few people pay attention to the positive qualities of the master, paying attention only to his shortcomings and shortcomings.
4. The fourth place is occupied by service centers. The advantage of such organizations is that both the master and the client are always legally protected (a service agreement is drawn up). It is this official document that will become the basis for legal proceedings in the event of unsuccessful repair of the washing machine.
5. The last place in the ranking of the most popular ways to find a craftsman is advertisements on a pole. Of course, this method is not relevant for large cities, but for small towns and villages, advertisements on a bus stop pole will help you find a good local washing machine repair professional.

To avoid dealing with scammers, when choosing a specialist, you should pay attention to the following:

• the master, without studying the problem, immediately names the final diagnosis and the amount of future repairs;
• the so-called “specialist” demands advance payment (even partial) for work not yet completed.

The above signs indicate that most likely the master is a fraudster whose services you should refuse.

The final cost of washer repair depends on many factors:

• price of components,
• urgency of order fulfillment,
• complexity of work.

On average, replacing a lock will cost from 1,500 to 2,500 rubles, replacing a drain filter up to 2,500 rubles, replacing a drain pump up to 4,500 rubles, repairing a module up to half the cost of a new unit.

Find out more about repairing Samsung washing machines in this section.

When turned on, the machine does not show “signs of life”

If you plug the washing machine into the network, and it does not show any signs of life, the lights and other indicators do not light up, then the problems may be the following:

No electricity

No matter how trivial it may sound, the first and most obvious possible reason for such a malfunction may be that there is no electricity in the outlet. This can happen for the following reasons:

• The electricity was turned off - of course, this situation can also happen. But you would hardly not have noticed this, because the lights in the entire apartment would also go out.
• The machine was knocked out - perhaps water got into the socket or there was another reason for the short circuit. And the machine gun was knocked out. To check this, look at the machine that goes to the bathroom, it should be turned on. If this is not the case, then cock it; if it is also knocked out, then you need to look for the cause of the short circuit.
• The RCD has tripped - if you have a Residual Current Device, it may have tripped and cut off the power supply. This could happen if there was an electrical leak on the body and the machine shocked you. Or the RCD itself simply “glitched” (this happens with low-quality Chinese devices). Also, the RCD could have tripped if the wiring was not done well.
• Malfunction in the socket - the contact may be broken in the socket itself. In order to prevent this breakdown, take any other electrical appliance and plug it into an outlet. If it works, then everything is fine with the outlet. You can also use a multimeter or a regular 220V light bulb with wires to check. You can check the presence of a phase using an indicator screwdriver.

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Network cable fault

• Extension cord malfunction - if you use a surge protector or extension cord to connect the washing machine, then this may be the reason why the washing machine does not turn on. To eliminate this, connect the washing machine directly to an outlet.
• Malfunction of the power cord - the wire that comes from the washing machine and is plugged into the outlet is constantly subject to various mechanical loads. It constantly bends, which can lead to its breakdown. In order to check the power cord of the washing machine, it is best to test it using a multimeter. If the wire is “broken”, it should be replaced. As a last resort, you can find a break in the wire and connect it using twisting and electrical tape, which is not recommended.

Power button doesn't work

On some washing machines, power after the power cord goes directly to the power button. Therefore, if it is faulty, it should be replaced. In order to check the button's functionality, take a multimeter and turn it on in buzzer mode. Next, with the washing machine de-energized, you need to ring the button in the on and off state . When turned on, the multimeter should emit a squeak, which means that the button is conducting current; when turned off, the button should not ring.

FPS interference filter malfunction

The interference filter is designed to suppress electromagnetic waves from the washing machine, which can cause interference with other nearby types of equipment (TV, radio, etc.). If the FPS breaks, then it does not pass electric current further along the circuit, and accordingly the washing machine does not turn on. To make sure that it is the interference filter that is faulty, remove the top cover and look for it.

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In order to check the interference filter in the washing machine, you need to ring it. There are 3 wires at the filter input: phase, neutral and ground. There are two outputs: phase and zero. Accordingly, if there is voltage at the input, but there is no voltage at the output, then the FPS needs to be replaced.

You can buy an interference filter for your washing machine either separately or as a set with a power cord.

Remove the wires from the FPS and switch the multimeter to vertebrae mode. Close one probe to the input phase, the other to the output phase, the filter should ring. Do the same with zero.

If the filter is faulty, it should be replaced.

Control module is faulty

If all of the above reasons are excluded, then the next possible breakdown may be hidden in the control module. Replacing it is an expensive repair and is not always justified, because in some situations the control module can be repaired. But, unfortunately, you won’t be able to do this on your own, without the proper knowledge and experience. Therefore, we strongly recommend that you contact a specialized washing machine repair service and call a technician who will fix the problem.

The hatch cuff has become unusable

The rubber door seal is moldy or mechanically damaged. It is torn or pierced during washing by sharp objects forgotten in pockets, various accessories - rivets, zippers, underwires from bras, etc. In rare cases, in SMAs with a long service life, the cuff wears out due to vibrations.

*The price is only for the work of the master, spare parts are paid additionally.

Fill valve failure

The fill valve consists of a body, an electromagnetic coil and a membrane (it opens when voltage is applied). Most often, the coil fails, so no water flows into the washer.

*The price is only for the work of the master, spare parts are paid additionally.

Forced drainage: why is it needed and how is it done?

In cases where the washing cycle has stopped and there is water inside, it is necessary to organize a forced drain. This needs to be done for several reasons:

1. For further diagnostics and repairs, it is necessary that there is no water in the car.
2. Leaving incompletely washed clothes in water for a long time can ruin things.
3. It is not advisable to keep water in the car - it is not intended for long-term storage of liquid, and the called repairman will not come right away.

There are two relatively simple options for eliminating water:

• try to drain through the drain hose, completely lowering it to the floor, and redirecting the free end not into the sewer, but into a low bowl;
• through the emergency drain system, which is located on the front side below.

The video will show you how to force drain water: